Having been in business for nearly 25 years, PODS Moving & Storage has revolutionized the moving and storage industry with their portable storage containers. Based in the United States, they also offer international services in Canada, Australia, and the United Kingdom and have over 245 storage centers operating in 46 states and 6 provinces. Their comprehensive offering includes personalized solutions for all types of moving and storage needs, such as built-in storage, adjustable scheduling, and a range of container sizes. Customers also have access to packing supplies, and a network of trusted local labor providers. Furthermore, PODS offers car shipping services, making them an excellent choice for long-distance moves. For those planning a relocation and looking for movers in Kansas City, MO, PODS is dedicated to providing a smooth and efficient moving and storage experience, focusing on flexibility and customer service.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Overland Park, Olathe, Independence, Lee's Summit, Leawood, GladstoneShow More >
Moving Services
- Residential Moving
- Business Moving
- Storage Services
- Moving & Storage Services
- Local Moving
- LongDistance Moving
- AtHome Storage
- Commercial Moving
- Packing & Loading Assistance
- Car Shipping Services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage exhibits a polarized reputation, with customers reporting experiences ranging from excellent and highly recommendable services to extremely poor and dissatisfying encounters.
Recent Reviews Mention...
“great experience with the moving service”
“service was very unprofessional”
“great experience”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage experiences a significant divide in customer experiences, with numerous instances of delayed deliveries and pickups alongside equally many instances of timely service.
Recent Reviews Mention...
“they showed up outside the delivery window”
“It was redelivered timely”
“Terrible scheduling availability”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage has mixed reviews, with some customers finding their services reasonably priced and cost-effective, while a significant number of others criticize them for being overpriced and charging unexpected fees.
Recent Reviews Mention...
“overcharged despite a discounted promotion”
“U-Haul was more cost-effective than a pod”
“more expensive than initial quote”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences generally negative feedback with notable issues in customer service responsiveness and clarity, despite a few positive comments about ease of setup and responsive customer support.
Recent Reviews Mention...
“impossible to get ahold of, went in circles on the phone”
“Hard to speak directly to someone to resolve issues”
“never called my secondary number I provided”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently disappoints customers by charging more than initially agreed, adding unauthorized charges, and not honoring quoted prices or promotional codes.
Recent Reviews Mention...
“No refund given despite the agreement”
“charged full month instead of 5 days”
“paid more than the initial quote”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has received mixed reviews, with some customers praising their quick and efficient service, while many others experienced significant delays and slow responses.
Recent Reviews Mention...
“They delivered quickly”
“Pod was not picked up as scheduled, affecting speediness”
“had our POD on the ground in under 5 minutes”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage displays a mixed reception with notable commendations for exceptional staff members and drivers alongside significant criticisms regarding rudeness and unprofessionalism in customer service.
Recent Reviews Mention...
“customer service representatives are very rude”
“they are friendly”
“drivers were great”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives significantly polarized feedback, with a notable divide between customers who express strong loyalty and satisfaction, leading to repeat use, and others who express determined unwillingness to employ their services again due to various issues including poor customer service, billing problems, and unsatisfactory experiences.
Recent Reviews Mention...
“would definitely hire again”
“would not hire again due to issues faced”
“would not trust or hire them again due to overcharge”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed reviews, indicating a significant number of experiences range from highly professional to seriously lacking in professionalism.
Recent Reviews Mention...
“crew was unprofessional with handling the situation”
“driver was skillful”
“Professional and calm”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort in resolving customer issues, with very few instances of satisfactory problem resolution or compensation for errors.
Recent Reviews Mention...
“issue was never resolved and misinformation was provided”
“didn't get the charge refunded, poor customer service”
“charged full month despite early notice”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage displays a mixed performance with several instances of damage and loss, alongside reports of meticulous handling and undamaged deliveries.
Recent Reviews Mention...
“stuff back in the same manner I placed it in the pod”
“driver was careful”
“Pod was dropped on its side causing damage”
Customer Insights
Cost: $ 678.00 from 11 reviews
Interstate Move Duration: 6 days from 6 reviews
Great Crew Members
| Chris Allen | went out of his way to help with the pod setup |
| Chris | quick and efficient |
| Chris | Chris Allen skillfully maneuvered the POD |
| Driver | placed our pod in the perfect spot |
| Drivers | the drivers were great |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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