Founded in 1997, U-Pack is a moving company based in Fort Smith, Arkansas, which offers quick and convenient long-distance moving solutions. Providing services across the country, their offerings include door-to-door delivery, storage, and guaranteed transit. But if you are considering moving to or from Kansas City, U-Pack offers you the flexibility of comparing their services with other movers in Kansas City, MO. They are renowned for a uniquely flexible pricing system, where customers are only charged for the space used in their moving equipment, and rates even include fuel costs, aiding customers to maintain their budgets. Whether it's military moves, senior moving, student moves, job relocations, or small moves, U-Pack boasts extensive experience in handling a variety of moving scenarios.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Overland Park, Kansas City, Independence, Lee's Summit, Shawnee, Blue SpringsShow More >
Moving Services
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Military Moves
Awards
Have feedback for U-Pack?
Error. Please try again later.
Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is highly regarded for their exceptional service and professionalism, with customers expressing overwhelming satisfaction despite a few isolated instances of disappointment.
Recent Reviews Mention...
“This was the best way to move”
“quality and value unmatched but equipment sometimes questionable”
“This distribution facility is amazing!”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally excels in delivering and picking up containers on schedule, albeit with a few instances of scheduling errors and delays.
Recent Reviews Mention...
“they changed the dates three days prior to moving date”
“they were on time with dropping the trailer”
“They showed up per schedule.”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is consistently praised for its competitive pricing, being regarded as significantly cheaper than competitors, offering good value for the price, and lacking hidden fees, making it a highly affordable option for many customers.
Recent Reviews Mention...
“good value”
“reasonable pricing”
“significantly cheaper than other companies”
4. Communication
Nationwide Average: 7.53/10
U-Pack demonstrates consistently high-quality and responsive interactions with customers, providing clear instructions, constant updates, and pleasant professional service, despite a few isolated incidents of miscommunication and scheduling issues.
Recent Reviews Mention...
“instructions clear”
“they answer the phone and answer your questions”
“kept me up to date over the two hour process with calls”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack demonstrates a high level of reliability and integrity, evidenced by their commitment to not charging hidden fees, only requiring payment for the used space, and frequently honoring or improving upon their initial quotes.
Recent Reviews Mention...
“don’t charge until delivery, no bait and switch”
“paid for the actual space used, not estimated”
“the quote and process coordinated well”
6. Speed
Nationwide Average: 8.58/10
U-Pack consistently impresses customers with unrivaled speed, delivering possessions faster than expected and completing moves in a timely manner, often surpassing estimated times.
Recent Reviews Mention...
“their speed is unmatched”
“received cube within a week, speedy process”
“delivered my stuff way faster than expected”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently demonstrates exceptional customer service, with their staff, including drivers and customer service representatives, being universally praised as professional, courteous, accommodating, hard-working, and notably friendly in every interaction.
Recent Reviews Mention...
“people are so friendly”
“Great people to work with”
“Their customer service and timing was fantastic”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack overwhelmingly receives positive feedback, with the vast majority of customers expressing satisfaction and a strong inclination to use their services again for future moves.
Recent Reviews Mention...
“I will always do this”
“will be using them again”
“had to cancel my reservation and find another mover”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack is consistently praised for its professional, knowledgeable, and courteous staff, showcasing outstanding professionalism across various interactions, despite one isolated report of dissatisfaction.
Recent Reviews Mention...
“very professional”
“staff was very professional”
“very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack demonstrates a generally positive approach, as evidenced by instances of immediate action and compensation for issues, despite some reported failures in service rectification and customer care.
Recent Reviews Mention...
“Nate was able to correct an issue of weight tickets immediately”
“sent someone right away to assist”
“did not rectify service issue.”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack demonstrates exceptional reliability and attention, ensuring that customers’ belongings are transported safely and securely, with only minimal and infrequent issues.
Recent Reviews Mention...
“belongings arrived just as packed”
“Strapped down my stuff carefully”
“not one single thing was broken, lost or damaged”
Customer Insights
Interstate Move Duration: 8 days from 8 reviews
Great Crew Members
| Nate | Nate followed through on the back end efficiently. |
| Vinny, JB | helpful with the ramp and bulkheads |
| Wes | Wes was wonderful and accommodating |
| Nate | was awesome and very helpful |
| Cecil | answered the phone quickly or called back quickly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Kansas City Moving Services
Nearby Cities
