Federal Companies is a leader among moving companies in East Peoria, IL, Chicago, IL, and St. Louis, MO with over 105 years of experience. They are an agent for Allied Van Lines, providing limitless capabilities for nationwide moving and relocation services. With five locations throughout Illinois and Missouri, Federal Companies is proud to offer a full menu of household and commercial moving and storage services. They are dedicated to finding economic, value-added solutions for all customers and have served over 197,000 customers with quality, professional, and award-winning services. Additionally, they provide weekly Southern relocation services, long-distance moving throughout the USA, and daily local moving throughout Illinois and Missouri.
Federal Companies St. Louis
About Federal Companies St. Louis
Additional Cities Served: O'Fallon, St. Charles, St. Peters, Florissant, Chesterfield, BellevilleShow More >
Moving Services
- Residential Move
- Employer Sponsored Move
- Motorcycle Shipping
- Office Move
- International Move
- Specialized Moving Services
- Storage Services
- Long Distance Moving Services
- Local Moving Services
- Commercial Relocations
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Summarized Review of Federal Companies St. Louis
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Federal Companies St. Louis receives widespread praise for their moving services, showcasing numerous satisfied customers who commend their efficiency, professionalism, and careful handling, despite a small faction of extremely dissatisfied voices highlighting serious concerns and negative experiences.
Recent Reviews Mention...
“pleased with their service”
“great service thank you very very much!”
“very efficient and careful”
2. Punctuality
Nationwide Average: 8.07/10
Federal Companies St. Louis generally performs well but has faced some significant timing issues on a few occasions.
Recent Reviews Mention...
“called and text prior to arrival”
“they showed up on time”
“company was timely”
3. Affordability
Nationwide Average: 7.69/10
Federal Companies St. Louis faces significant criticism for perceived high costs and dissatisfaction with value, despite one mention of low prices.
Recent Reviews Mention...
“Paid close to $2000 with no completion of services.”
“had to pay additional money for their underestimation”
“had the cheapest price”
4. Communication
Nationwide Average: 7.53/10
Federal Companies St. Louis generally demonstrates strong and attentive communication practices, though a significant minority of experiences highlight notable issues with responsiveness and clarity, creating a mixed overall impression.
Recent Reviews Mention...
“called and text prior to arrival”
“Great customer service”
“responsive to queries”
5. Stick to Prices
Nationwide Average: 5.99/10
Federal Companies St. Louis has consistently failed to honor their initial quotes, resulting in customers having to pay additional fees for various reasons such as weight underestimation and unfulfilled service promises.
Recent Reviews Mention...
“Denied claims and denied refund for the failed service.”
“was charged additional because of weight”
“required additional payment due to underestimation”
6. Speed
Nationwide Average: 8.58/10
Federal Companies St. Louis is generally praised for being exceptionally quick and efficient, despite a few reports of delays.
Recent Reviews Mention...
“very efficient”
“were efficient”
“Quick in and out”
7. Friendliness
Nationwide Average: 8.91/10
Federal Companies St. Louis overwhelmingly receives praise for the courteous, pleasant, and professional demeanor of their staff, despite a few negative interactions.
Recent Reviews Mention...
“Kevin and Paul were courteous”
“Brent and Terry were very pleasant”
“employees very friendly and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
Federal Companies St. Louis appears to be highly regarded by the majority, with many customers expressing satisfaction and intentions to rehire, despite a small group of significantly dissatisfied customers.
Recent Reviews Mention...
“would hire again”
“200% satisfied”
“recommend this company and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Federal Companies St. Louis is overwhelmingly regarded for their professionalism, dedication, and respectful behavior, despite a few reports of unprofessional incidents.
Recent Reviews Mention...
“Kevin and Paul were professional”
“Kevin and Vicker were perfect”
“Brent and Terry were professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Federal Companies St. Louis overwhelmingly demonstrates a lack of commitment to resolving customer issues, from unresponsiveness to complaints to unsatisfactory handling of damage claims, with a single instance of a problem being resolved without issue.
Recent Reviews Mention...
“Unwilling to address the issue of denying claims unjustly.”
“struggling through the damage claim process”
“took over a year for any compensation”
11. Precision & Care
Nationwide Average: 8.01/10
Federal Companies St. Louis generally receives praise for their careful and considerate handling of belongings, despite a few reports of damage and mishandling.
Recent Reviews Mention...
“unloaded our cabinet shipment gently”
“very efficient and careful”
“Kevin and Paul were very considerate and careful”
Customer Insights
Cost: $ 16480.00 from 3 reviews
Interstate Move Duration: 14 days from 3 reviews
Great Crew Members
| Kevin, Paul | Kevin and Paul were professional, courteous and efficient |
| Kevin,Vicker | very efficient and careful |
| Kevin,Paul | Kevin and Paul were very considerate and careful |
| Brent,Terry | very pleasant and understanding |
| Kevin | professional and seemed like he really cared about his job |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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