U-Pack is a moving company that has been providing reliable long-distance moving services since 1997. Based in Fort Smith, Arkansas, U-Pack offers nationwide coverage with quick, convenient options for all types of moves, including household goods, military, senior, student, job relocation, and small moves. Furthermore, they provide door-to-door moving services and charge only for the equipment space used, with fuel costs always included. This helps customers who are potentially also considering movers in St. Louis, MO stay within budget. U-Pack prides itself on its experienced team of consultants and a wealth of moving resources, tools, and helpful articles to assist customers throughout the moving process.
U-Pack
About U-Pack
Additional Cities Served: St. Charles, Florissant, Chesterfield, Wildwood, University City, BallwinShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service Comparison
- UPack vs Portable Storage Comparison
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.49/10
Nationwide Average: 8.44/10
U-Pack is overwhelmingly regarded for its excellence in service, providing a highly satisfactory moving experience for the vast majority of its customers.
Recent Reviews Mention...
“U-Pack does an excellent job”
“great experience with u-pack”
“had a very good experience”
2. Punctuality
7.34/10
Nationwide Average: 8.07/10
U-Pack generally demonstrates reliable and timely service, though there are a few reports of delays and missed schedules.
Recent Reviews Mention...
“They delivered a trailer on time.”
“punctual and friendly drivers showed up on time”
“took 2 weeks to deliver to my house”
3. Affordability
8.5/10
Nationwide Average: 7.69/10
U-Pack is highly regarded for being more economical than competitors, offering significant savings and excellent value for the service, despite a few instances of dissatisfaction regarding additional fees and comparison to the cost of a truck and gas.
Recent Reviews Mention...
“more affordable than using a full service or PODS”
“Cost was better than PODS or Pack-Rat.”
“BEST value for space, time, and cost”
4. Communication
7.98/10
Nationwide Average: 7.53/10
U-Pack generally receives high praise for their customer service, responsiveness, and flexibility, indicating that most customers found their experience with the company's communication to be positive and helpful.
Recent Reviews Mention...
“amazing and helpful customer service”
“dispatchers were flexible and communicative”
“The scheduling process was detailed and helpful”
5. Stick to Prices
7.31/10
Nationwide Average: 5.99/10
U-Pack generally maintains its quoted prices with numerous customers praising their clear pricing and absence of hidden fees, though a few experienced issues with price changes and unexpected charges.
Recent Reviews Mention...
“will price adjust your locked in price if it drops”
“paid exactly the estimated, no hidden fees”
“charge extra fees without permission”
6. Speed
8.68/10
Nationwide Average: 8.58/10
U-Pack consistently demonstrates super fast service, ensuring items arrive on time, quick removal and pickup of empty cubes, and fast transit.
Recent Reviews Mention...
“super fast”
“items arrived in time the next week”
“fast service”
7. Friendliness
9.39/10
Nationwide Average: 8.91/10
U-Pack consistently receives praise for its customer service, with customers highlighting the niceness, helpfulness, and pleasant demeanor of the drivers, movers, and staff.
Recent Reviews Mention...
“customer service was so nice”
“drivers couldn't have been more pleasant”
“mentioned the drivers were friendly”
8. Will Hire Again
8.14/10
Nationwide Average: 8.18/10
U-Pack generally receives high praise and recommendations, indicating a strong inclination among customers to use their services again, despite a few negative experiences primarily related to customer service and claims handling.
Recent Reviews Mention...
“They're awesome”
“recommend u-pack to everyone”
“best decision I could've made”
9. Professionalism
7.34/10
Nationwide Average: 8.31/10
U-Pack generally receives high praise for their helpful, courteous, and professional service, though there are a few reports of unprofessionalism and mishandling situations.
Recent Reviews Mention...
“Crew was helpful and provided excellent service”
“Drivers on both ends were very professional.”
“drivers were professional and courteous”
10. Conflict Handling
3.3/10
Nationwide Average: 4.07/10
U-Pack generally fails to adequately address customer complaints and often offers insufficient compensation, though there is an instance where they promptly responded to assist a customer.
Recent Reviews Mention...
“sent someone within an hour to help”
“offered pennies on the dollar for damage”
“offer her pennies on the dollar for her claim”
11. Precision & Care
6.46/10
Nationwide Average: 8.01/10
U-Pack has mixed feedback, with some customers praising their excellent care of belongings while others experienced significant damage.
Recent Reviews Mention...
“excellent job of taking care of belongings”
“some furniture items were decently damaged”
“damaged almost every piece of furniture”
Customer Insights
Interstate Move Duration: 4 days from 6 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
8630 Hall St, St. Louis, MO, 63147
(844) 611-4582
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