U S Van Lines started as a small local business in 1999 and quickly expanded nationwide, offering local and long-distance moving services, as well as commercial and storage solutions. The company is based in the United States and prides itself on exceptional service and high-quality standards. Their team of well-trained crews work hard to ensure customer satisfaction and offer moving and packing support including time-based moves, furniture protection, packing materials, in-home estimates, and move planning. US Van Lines focuses on providing in-depth training, ensuring their movers are skilled in every aspect of the St. Louis, MO moving process.
U S Van Lines
About U S Van Lines
Additional Cities Served: Florissant, Chesterfield, Wildwood, University City, Ballwin, KirkwoodShow More >
Moving Services
- Local Moves
- Long Distance Moves
- Commercial Moves
- Storage Services
- Packing Services
- In Home Estimates
- Hourly Moving Service
- Last Minute Estimates
- Short Notice Moves
- Damage or Loss Coverage
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of U S Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.11/10
Nationwide Average: 8.44/10
U S Van Lines seems to have deeply divided reviews, with numerous customers reporting negative experiences involving poor service, damage, and losses, while a significant portion praises their moving experience, highlighting excellent service and professionalism.
Recent Reviews Mention...
“worst experience ever with this company ”
“Not timely affects overall experience”
“Horrible experience”
2. Punctuality
5.7/10
Nationwide Average: 8.07/10
U S Van Lines has a mixed record with several complaints about delays and late arrivals, yet also several praises for on-time deliveries and prompt service.
Recent Reviews Mention...
“they were 2 hours late ”
“Mentioned "Not timely."”
“felt little delayed but within the promised time”
3. Affordability
4.89/10
Nationwide Average: 7.69/10
U S Van Lines has mixed reviews indicating some customers find their services very reasonable and cost-effective, while a significant number of others experienced unexpected charges and consider them not affordable.
Recent Reviews Mention...
“charged 1300 more than what was quoted ”
“offered economic rates than other movers”
“touted as "full service" then charged extra”
4. Communication
3.17/10
Nationwide Average: 7.53/10
U S Van Lines overwhelmingly receives negative feedback for poor customer service, lack of updates, and difficulty in initiating contact, though a few reports highlight satisfactory communication experiences.
Recent Reviews Mention...
“Curt communication”
“struggled to communicate effectively”
“bad customer service”
5. Stick to Prices
2.75/10
Nationwide Average: 5.99/10
U S Van Lines frequently fails to honor their initial quotes, often demanding additional fees or raising prices unexpectedly, despite a few instances of price fairness.
Recent Reviews Mention...
“price increased significantly from the quote ”
“bait & switch sales tactics”
“final price is not guaranteed upon delivery”
6. Speed
5.98/10
Nationwide Average: 8.58/10
U S Van Lines presents a divided picture; while some customers praised their quick and efficient service, a significant number criticized them for being excessively slow and causing delays.
Recent Reviews Mention...
“delivery took longer than expected”
“hard workers”
“Took 4 hours to load, slow move”
7. Friendliness
6/10
Nationwide Average: 8.91/10
U S Van Lines displays mixed signals with several customers finding their staff very friendly and professional, while an equally notable number of reviews mention experiences of rudeness and unprofessional behavior.
Recent Reviews Mention...
“came across "friendly" enough”
“the men who showed up were friendly”
“representative yelled at me & hung up”
8. Will Hire Again
4.4/10
Nationwide Average: 8.18/10
U S Van Lines appears to have starkly polarized customer opinions, with a significant number expressing a firm unwillingness to hire the company again due to various negative experiences, while a smaller but notable group highly recommends them for future services.
Recent Reviews Mention...
“would not hire this company again ”
“Would not likely hire again due to issues”
“would not hire again due to poor communication”
9. Professionalism
4.41/10
Nationwide Average: 8.31/10
U S Van Lines predominantly exhibits unprofessional behavior, according to multiple customer reviews citing poor handling, rude interactions, and lack of proper training, despite a few accounts of satisfactory service.
Recent Reviews Mention...
“Crew was great but management issues affect score”
“careless workers”
“did not conduct the move professionally”
10. Conflict Handling
1.92/10
Nationwide Average: 4.07/10
U S Van Lines overwhelmingly demonstrates a lack of effort and responsiveness in addressing and resolving customer complaints, with only isolated instances of satisfactory resolution noted.
Recent Reviews Mention...
“Management uncaring implies unwilling to right wrongs”
“did not show willingness to right their wrongs”
“did not attempt to right the wrongful cancellation”
11. Precision & Care
4.63/10
Nationwide Average: 8.01/10
U S Van Lines appears to have mixed feedback, with numerous reports of damage and mismanagement but also several instances of careful handling and customer satisfaction.
Recent Reviews Mention...
“damaged and lost items indicates poor care”
“delivered without damage”
“ruined family heirloom antiques”
Customer Insights
Cost: $ 5205.00 from 3 historical data points
Local Move Duration: 4.5 hours from 4 reviews
Interstate Move Duration: 8 days from 14 reviews
Great Crew Members
| Unspecified,Unspecified | Deliver driver and assistant were great |
| Sharon | worked initially with great help |
| Arthur, Eddie, Junior | took a lot of stress out of moving day |
| Isaac | cooperating with Isaac's moving and storage to a job |
| Errol | gave initial quote and seemed nice at first |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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