Ben’s Moving & Storage has been family-owned and operated since 1984. It is a second-generation business that takes pride in its reputation for providing excellent customer care to clients in Wentzville, MO and surrounding areas including movers in O'Fallon, MO. Ben’s Moving & Storage knows what a challenge a move can be, and that’s why this company offers quality services at an affordable price. You don’t have to worry about any hidden fees or surprise costs. It’s all professional help from start to finish with everything covered, including packing up your belongings and getting them unpacked when they arrive safely at the destination. Ben’s Moving also has climate-controlled facilities, which are the perfect place to store your belongings, whether during the hot summer months or the cold winter months. If you need some moving supplies, it sells boxes, tape, and other packing supplies as well.
Ben's Moving & Storage
About Ben's Moving & Storage
Additional Cities Served: O'Fallon, St. Charles, Chesterfield, Wentzville, Wildwood, BallwinShow More >
Moving Services
- PROFESSIONAL MOVERS
- SELFSTORAGE
- RV BOAT STORAGE
- CLIMATE CONTROLLED STORAGE UNITS
- CAMERA SECURITY
- HOUR MOVER RATES
- LOCAL MOVES
- PACKING SUPPLIES
- SELFSTORAGE RATES
- 2 MAN TEAM
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 09/15/21*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Ben's Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Ben's Moving & Storage appears to have a mixed but predominantly negative reputation, with complaints of unprofessionalism and dissatisfaction alongside a few reports of exceptional service experiences.
Recent Reviews Mention...
“made it simple and easy for me”
“they go above and beyond”
“several furniture and washing machine were damaged”
2. Punctuality
Nationwide Average: 8.07/10
Ben's Moving & Storage generally failed to meet expectations, encountering several instances of lateness and unpredictability, despite a few accounts of being on time and acknowledging time's importance.
Recent Reviews Mention...
“able to complete the job the same day”
“fit it in and moved quickly”
“They were on time”
3. Affordability
Nationwide Average: 7.69/10
Ben's Moving & Storage is highly praised for its very reasonable pricing.
Recent Reviews Mention...
“were a bit expensive”
“Prices are great”
“fair rates”
4. Communication
Nationwide Average: 7.53/10
Ben's Moving & Storage is viewed predominantly negatively by customers, with complaints of unresponsiveness and rudeness, although a single review highlights good communication.
Recent Reviews Mention...
“excellent customer service”
“very flexible and dependable to coordinate with”
“Never had any acknowledgement”
5. Stick to Prices
Nationwide Average: 5.99/10
Ben's Moving & Storage significantly underperforms, often altering contracts and charging more than initially discussed, despite occasional refunds.
Recent Reviews Mention...
“tried to change the price after agreement”
“changed his contract with me”
“price was increased last minute by owner's son ”
6. Speed
Nationwide Average: 8.58/10
Ben's Moving & Storage has received mixed reviews with some customers finding them slower than expected while others were surprised by how quickly they completed the move.
Recent Reviews Mention...
“whole process took less than an hour”
“got it moved quickly”
“worked hard to do what needed done as quick as they could”
7. Friendliness
Nationwide Average: 8.91/10
Ben's Moving & Storage receives mixed reviews, highlighting experiences ranging from exceptionally friendly and professional interactions to instances of rudeness and blame.
Recent Reviews Mention...
“they are always nice”
“owner was very rude on the call”
“very kind”
8. Will Hire Again
Nationwide Average: 8.18/10
Ben's Moving & Storage has polarized opinions, with some customers expressing strong loyalty and repeated use, while a significant portion would not consider rehiring due to various negative experiences.
Recent Reviews Mention...
“used them a few times now”
“would recommend them to anyone needing moving services”
“Ben's Moving and Storage is reliable”
9. Professionalism
Nationwide Average: 8.31/10
Ben's Moving & Storage has polarized reviews indicating inconsistency, with some customers praising their efficiency and professionalism, while others report unprofessional behavior and complaints.
Recent Reviews Mention...
“very professional”
“Ben is super professional”
“Crew conducted themselves well”
10. Conflict Handling
Nationwide Average: 4.07/10
Ben's Moving & Storage generally shows a lack of effort to address and resolve issues, despite one instance where they refunded an additional charge without issue.
Recent Reviews Mention...
“refused to pay for damages or acknowledge them”
“would not give our possessions back without more money”
“would not pay for the repair”
11. Precision & Care
Nationwide Average: 8.01/10
Ben's Moving & Storage appears to frequently mishandle items, leading to significant damage and dissatisfaction among many clients, despite a few accounts of satisfactory service.
Recent Reviews Mention...
“furniture and washing machine got damaged”
“no issues with piano move”
“handled heavy furniture well”
Great Crew Members
| Ben | very kind and professional |
| Ben, | Ben is super professional and responsive |
| Bob,Jake,Josh | Efficient packing and courteous behavior |
| Ben | Ben organized quick help |
| Ben, Bob | Ben and Bob were very professional and acted on short notice |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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