Capitol North American is a family-owned moving and storage company based in Las Vegas, Nevada. Founded in 1962, the company operates from a 100,000 square foot office, warehouse, and distribution center, providing a range of services such as household relocations, office and industrial relocations, exhibit and tradeshow transportation, as well as commercial storage and distribution services. The company is one of the oldest and largest agents for North American Van Lines in the United States, committed to offering superior service, innovative products, and dedicated customer service. They have earned several industry awards for their exceptional services.
Capitol North American
About Capitol North American
Additional Cities Served: Henderson, North Las Vegas
Moving Services
- Local moving services
- Long distance moving services
- International moving services
- Storage solutions
- Commercial moving services
- Household moving services
- Office and industrial relocations
- Residential and commercial storage
- Modular furniture and installation services
- Lastminute moving services
Nevada Moving License
Active
Last Checked: 06/17/22USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Capitol North American
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.52/10
Nationwide Average: 8.44/10
Capitol North American has mixed reviews, with several customers highlighting exceptional service and professionalism, while a significant portion express dissatisfaction due to unprofessional behavior, damaged items, and failure to meet agreements.
Recent Reviews Mention...
“great work by movers”
“timely, professional and efficient move”
“great work by movers”
2. Punctuality
5.84/10
Nationwide Average: 8.07/10
Capitol North American has received mixed feedback, with numerous complaints about delays and missed schedules, though there are instances of commendable timeliness and early deliveries.
Recent Reviews Mention...
“Francisco was on time”
“they showed up on time”
“very professional and on time”
3. Affordability
7.81/10
Nationwide Average: 7.69/10
Capitol North American is generally viewed positively for their competitive rates and estimates, despite one instance of dissatisfaction after payment.
Recent Reviews Mention...
“price was very competitive”
“they gave me the best quote”
“very acceptable price”
4. Communication
6.17/10
Nationwide Average: 7.53/10
Capitol North American has mixed reviews, with several customers highlighting extremely poor responsiveness and lack of updates, contrasted by others praising the company for being very responsive, professional, and going above and beyond in customer service.
Recent Reviews Mention...
“Marshah was always available for any questions”
“great communication throughout the whole process”
“always kept in the loop, very communicative”
5. Stick to Prices
4.78/10
Nationwide Average: 5.99/10
Capitol North American consistently fails to meet the terms of initial agreements and has issues with under-quoting space requirements without providing adequate solutions.
Recent Reviews Mention...
“told to pay lower amount then asked for more”
“no mention of price changes, implying consistency”
“no extra charges from estimate”
6. Speed
6.38/10
Nationwide Average: 8.58/10
Capitol North American generally offers efficient and rapid service, though there have been instances of significant delays and carelessness over time.
Recent Reviews Mention...
“move was efficient”
“delay in delivery indicates slowness”
“worked through a snow storm without complaint”
7. Friendliness
9.07/10
Nationwide Average: 8.91/10
Capitol North American generally receives high praise for the positive attitudes and politeness of its team, though there are isolated instances of perceived unfriendliness.
Recent Reviews Mention...
“Ian Hills, Marshah, Francisco were courteous”
“staff was great”
“they are friendly”
8. Will Hire Again
7.01/10
Nationwide Average: 8.18/10
Capitol North American has mixed reviews with a notable division between customers who would not hire them again due to various negative experiences, and those highly recommending and willing to rehire the company for future services.
Recent Reviews Mention...
“recommend this company and would hire again”
“I highly recommend them”
“would hire again because of great experience”
9. Professionalism
7.33/10
Nationwide Average: 8.31/10
Capitol North American receives mixed feedback, with numerous reports of outstanding professionalism contrasted by several accounts of unprofessional behavior.
Recent Reviews Mention...
“team was professional”
“very professional”
“movers were respectful, kind, and hard working”
10. Conflict Handling
2.74/10
Nationwide Average: 4.07/10
Capitol North American largely shows a lack of effort in addressing and rectifying customer complaints and issues, despite a few instances of attempting to make amends.
Recent Reviews Mention...
“just received apologies, no action to fix issues”
“refuse to contact us or process a claim”
“not receiving an adjuster for at least 60 days”
11. Precision & Care
5.91/10
Nationwide Average: 8.01/10
Capitol North American receives mixed reviews, with several customers appreciating their meticulous approach and use of tracking for safety, while others report significant issues with damage and mishandling of their belongings.
Recent Reviews Mention...
“took extreme care with my household goods”
“nothing is broken, took tremendous care”
“bed and refrigerator were mishandled”
Customer Insights
Interstate Move Duration: 8 days from 5 reviews
Great Crew Members
| Ian Hills, Marshah, Francisco | Ian Hills made shipping a car happen, Marshah was informative, Francisco was courteous |
| Ian, Tracy, Adam | Ian's precise estimate, Tracy's helpful packing advice, Adam's effective leadership |
| Miguel, Marshah | Miguel is amazing and thoughtful, Marshah always kept in the loop |
| Boston Mike,Caesar | Both showed great focus and care during the move |
| Kathleen, Kione, Marshah | Kathleen and Kione were exceptional, Marshah was very responsive |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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