Website Information: PT Van Lines is a professional moving company based in San Francisco, California. The company offers a wide range of services, including local and long-distance moving, packing, storage, and relocation consultation. Focused on providing high-quality service and customer satisfaction, PT Van Lines takes pride in its personalized attention to detail and the expertise of its staff. The company serves customers in the San Francisco Bay Area and beyond, offering reliable and professional moving solutions to suit each client's needs. While primarily serving Californian clients, PT Van Lines is also experienced in serving Las Vegas, NV movers adding to the company's extensive service range.With its commitment to excellence, PT Van Lines is a top choice for individuals and families looking to move in the area.
PT Van Lines
About PT Van Lines
Additional Cities Served: Henderson, North Las Vegas
Moving Services
- Cheap moving services
- Local moving services
- Longdistance moving services
- Crosscountry moving services
- International moving services
- Small moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Lastminute moving services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 12/18/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of PT Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PT Van Lines displays a mixed reputation with numerous reports of poor service and dissatisfaction, countered by a significant number of customers who experienced excellent, professional service.
Recent Reviews Mention...
“not what I wanted or paid for”
“0/10 would not recommend.”
“worst service ever”
2. Punctuality
Nationwide Average: 8.07/10
PT Van Lines has received mixed feedback, showing a pattern of being significantly late and lacking communication on many occasions, despite some reports of being on time or early.
Recent Reviews Mention...
“The delivery was a week late”
“No response when called about delay.”
“never showed up for the move”
3. Affordability
Nationwide Average: 7.69/10
PT Van Lines has received predominantly negative feedback for significantly overcharging, unexpected price raises, and various hidden or additional fees, although a few customers found their pricing reasonable or worth the cost.
Recent Reviews Mention...
“overcharged me on what was transported”
“Charged an extra $1000, cash only.”
“massively overcharged”
4. Communication
Nationwide Average: 7.53/10
PT Van Lines has faced significant challenges, with an overwhelming number of customers expressing dissatisfaction regarding poor customer service, lack of responsiveness, and failed promises, despite a handful of positive reviews highlighting good communication and attentiveness from certain staff members.
Recent Reviews Mention...
“Couldn't give estimate on arrival time.”
“horrible/nonexistent customer service”
“can not take your call at this time”
5. Stick to Prices
Nationwide Average: 5.99/10
PT Van Lines overwhelmingly fails to meet expectations, frequently charging customers more than initially quoted, despite a few instances of accurate estimates.
Recent Reviews Mention...
“They mis-quoted the job”
“Charged an extra $1000, not in the quote.”
“overcharged for cubic foot space in truck”
6. Speed
Nationwide Average: 8.58/10
PT Van Lines has received mixed feedback, with numerous complaints about delays and slow delivery times, but also several praises for their efficiency and quick service.
Recent Reviews Mention...
“Took much longer than promised.”
“took a long time for delivery”
“move completion was excessively delayed”
7. Friendliness
Nationwide Average: 8.91/10
PT Van Lines overwhelmingly receives praise for their professional, patient, courteous, and friendly staff, despite a few reports of unprofessional behavior and lack of empathy.
Recent Reviews Mention...
“Very unprofessional service.”
“Very professional, patient and courteous”
“Crew was courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
PT Van Lines displays a mixed sentiment with a significant number of critiques related to service dissatisfaction, yet also a considerable volume of emphatic endorsements praising their services and willingness to rehire.
Recent Reviews Mention...
“This company is to be avoided”
“would not hire again”
“0/10 would not recommend.”
9. Professionalism
Nationwide Average: 8.31/10
PT Van Lines receives mixed reviews, with a notable number of customers experiencing unprofessionalism and carelessness, contrasting sharply with others who commend the crew for their professionalism, efficiency, and courteousness.
Recent Reviews Mention...
“Use professionals, not these folks”
“Very sketchy and very unprofessional.”
“untrustworthy and refuses to make things right”
10. Conflict Handling
Nationwide Average: 4.07/10
PT Van Lines overwhelmingly demonstrates a lack of effort and responsiveness in addressing and rectifying customer issues, problems, and damages.
Recent Reviews Mention...
“Did not right the wrongs effectively.”
“refuse to fix issues and not answering calls”
“did not attempt to rectify situation”
11. Precision & Care
Nationwide Average: 8.01/10
PT Van Lines has received mixed feedback, with numerous complaints about damaged and broken items, juxtaposed with several praises for meticulously careful and considerate handling of belongings.
Recent Reviews Mention...
“The packing was crappy”
“Tons of damaged goods”
“Multiple things were damaged.”
Customer Insights
Cost: $ 7860.00 from 10 reviews
Interstate Move Duration: 10 days from 13 reviews
Great Crew Members
| Travis | promised the move would not cost more |
| Michael | Had a great experience with Michael |
| Omar | Omar was great in updating me |
| Tyler | crew leader was thorough with wrapping |
| Bryant | Bryant and crew were great and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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