Since October 1997, U-Pack has been up and running, and has grown to 240 service centers throughout the United States. Whether you're in search of Las Vegas, NV movers, U-Pack is ready to assist. With this unique model, you pack on your own. U-Pack movers drop the equipment off to you allowing you to load the container on your own schedule. Shouldering the responsibility of transporting your stuff to your new place are U-Pack drivers. Post arrival, you have up to 3 days to unload your possessions, after which U-Pack comes to retrieve the moving container. This innovative relocation company's goal is to save the customers the most money possible while also providing a convenient and flexible moving experience. The services of U-Pack encompass a vast variety, from senior moving to military moving and everything in between.
U-Pack
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is generally perceived as providing exceptional service and customer satisfaction, though there are some reports of negative experiences, with the majority of customers highlighting a hassle-free move and commendable professionalism.
Recent Reviews Mention...
“excellent service from end to end”
“always offered the best price and very professional”
“They were TRASH at moving my stuff”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally receives praise for timely deliveries and pickups with a few instances of delays and scheduling issues mentioned by customers.
Recent Reviews Mention...
“they are punctual”
“They were prompt with deliveries and pick ups”
“Delivery time was miscalculated by a couple days”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is consistently praised for its economical pricing, being notably cheaper than competitors, and providing cost-effective solutions that are generally well-received, despite a few outliers who found the service expensive.
Recent Reviews Mention...
“cheaper than uhaul”
“overpriced for the cube”
“it was a 1/3 the cost of renting a U-Haul”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally provides excellent and responsive customer service with clear and efficient communication, though there have been some reports of frustration due to unhelpfulness and rudeness.
Recent Reviews Mention...
“an actual person answered the phone each time”
“they sent me a sweaty man undressed”
“smooth communication with customer service agents”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally upholds their commitment to transparency by not including hidden fees, honoring their original quotes, and often charging customers less than expected, despite a few instances of perceived overcharging.
Recent Reviews Mention...
“service was as promised”
“didn't sub-contract your move”
“No extra money asked before delivery”
6. Speed
Nationwide Average: 8.58/10
U-Pack generally receives positive remarks for quick deliveries and efficient service, though there are notable instances of significant delays and scheduling issues.
Recent Reviews Mention...
“very quick delivery”
“Fast and efficient”
“fast shipping”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently receives praise for its very friendly, helpful, and courteous service, though there are a couple of reports of rude behavior.
Recent Reviews Mention...
“everyone was very helpful and professional”
“drivers were very friendly”
“everyone was so friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally receives strong endorsements from customers with numerous expressions of high satisfaction and recommendations, although a few customers express dissatisfaction and a reluctance to rehire.
Recent Reviews Mention...
“would hire again”
“will use for all my moves”
“definitely don't recommend them”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives high praise for their skilled and friendly staff, despite a few reports of unprofessional behavior in certain instances.
Recent Reviews Mention...
“very helpful and professional”
“very professional”
“sent me a sweaty man undressed how unprofessional”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack shows mixed responses, with some customers praising their accommodating and problem-solving efforts, while others express dissatisfaction with the company's lackluster response and failure to adequately address issues.
Recent Reviews Mention...
“they just sent me to a manager”
“went above and beyond to accommodate unforeseen delays”
“Left the trailer for over 5 days despite calls.”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack has mixed reviews with a number of customers reporting damages while a similar portion experienced everything arriving safely and intact.
Recent Reviews Mention...
“they broke my mothers Urn”
“everything arrived safely and intact”
“noticed a broken table and vase”
Customer Insights
Cost: $ 3135.00 from 4 reviews
Interstate Move Duration: 6 days from 20 reviews
Great Crew Members
| Steve, Richard | Steve and Richard were professional and very friendly |
| Joseph, Maryjane | Joseph and Maryjane showed great patience and availability |
| ABF/upack | employs union teamsters which is a big plus |
| Rachel, Gracie | kept me informed and were very helpful |
| Kody | Kody made me feel very secure |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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