PODS (Portable On Demand Storage) Moving & Storage has been the moving and storage industry's innovator for almost 25 years, introducing portable storage containers for customer convenience. Offering comprehensive moving services, such as storage, flexible scheduling, packing supplies, connection to local labor providers, and even car shipping, PODS aims to provide solutions tailored to the unique needs of their clientele. The company thrives by providing flexibility and control, allowing customers to load and unload items according to their schedule. Furthermore, they also offer car shipping and moving assistance. According to Move.org, PODS is recognized as the no. 1 moving and storage company of 2023. Initially founded in the US, PODS has expanded to provide services around the globe, including locations like Canada, Australia, and the United Kingdom. Head over to our Las Vegas, NV movers page for more information on movers in the Las Vegas area.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Henderson, North Las Vegas
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Retrieve Previous Quote
- Commercial Moving
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage is overwhelmingly considered to provide poor service and experiences, marked by numerous accounts of dissatisfaction, frustration, and unprofessionalism.
Recent Reviews Mention...
“very bad experience”
“had a great experience”
“Horrible moving experience”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage struggles significantly with timely deliveries and pickups, along with poor communication, although there are a few instances where they met their scheduling commitments.
Recent Reviews Mention...
“Very slow pick up after container is already empty”
“delivery was late”
“load date was moved up unexpectedly”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is overwhelmingly perceived as overly expensive, frequently cited for charging more than initially quoted, applying unexpected fees, and generally not providing value proportionate to the high costs encountered by customers.
Recent Reviews Mention...
“extremely expensive due to additional costs incurred”
“Pricing was reasonable”
“moved less than 50 miles and it was still very expensive”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage generally struggles with providing effective customer service, frequently facing issues such as misinformation, long wait times, unhelpful representatives, and a lack of coherent coordination between different parts of the company.
Recent Reviews Mention...
“they lie about communication”
“customer service was terrible”
“Very poor communication with their dispatch”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage overwhelmingly disappoints customers with numerous instances of unexplained charges and failing to honor original price quotes.
Recent Reviews Mention...
“sales department is dishonest”
“very expensive for cross states moving”
“unexplained charges put on card without right to know why”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives negative feedback due to long waits for pods, slow-moving staff that increases costs, delays in updates and delivery, failures to pick up as scheduled, albeit with an occasional report of quick delivery.
Recent Reviews Mention...
“Very slow service in picking up the empty container”
“delivery was almost 2 weeks later than needed”
“delivery took 3 weeks”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage has mixed reviews but leans more towards negative experiences with their staff, including unprofessional behavior and rude drivers, despite a few accounts of excellent service and pleasant interactions.
Recent Reviews Mention...
“staff was good”
“all staff was friendly”
“even employees wouldn't use the service”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly faces criticism and reluctance from customers who express significant dissatisfaction and a strong aversion towards using the company's services again, with only a few isolated instances of positive feedback.
Recent Reviews Mention...
“would not hire again”
“would never use this service again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage consistently demonstrates a lack of professionalism, with repeated complaints about unprofessional behavior across various interactions, save for a rare commendation for individual professionalism.
Recent Reviews Mention...
“Driver refused extra work, showing lack of professionalism”
“Supervisors and manager's behavior unprofessional”
“customer service was easy to work with”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly disappoints customers by refusing to effectively address or resolve complaints and issues, except for a solitary instance where persistence resulted in a refund.
Recent Reviews Mention...
“poor coordination produced a nightmare of an experience”
“Issue never resolved, barely got an apology”
“no effort made to rectify delayed delivery issue”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage appears to struggle significantly, with numerous incidents of damaged belongings and mishandling reported by customers.
Recent Reviews Mention...
“No damage to items”
“driver ran over our lawn and issues at drop-off”
“One item broke, but it was probably our fault”
Customer Insights
Cost: $ 2249.00 from 21 reviews
Interstate Move Duration: 10 days from 10 reviews
Great Crew Members
| Gleanne | was helpful at first |
| Sherry Booth,Charlie,Chris | Sherry, Charlie, and Chris gave misleading information and poor service |
| Nick | incredibly helpful and answered all my questions with a great attitude |
| Dave | always willing to do whatever is necessary to help. |
| Roberto | Roberto was amazing, helpful, and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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