Colonial Van and Storage has been providing professional moving services in Sacramento for over 75 years, with additional offices in Fresno and Reno. The company serves Northern California and Nevada, offering local and long-distance moving services for both residential and commercial customers. As an agent of Allied Van Lines, Colonial Van and Storage has the international reach of a global carrier combined with the local expertise of a family-run business. The company provides residential, commercial, and international moving services, as well as specialized services such as warehousing and distribution.
Colonial Van and Storage - Sparks
Moving Services
- Local Moving
- LongDistance Moving
- CrossCountry Moving
- International Moving
- Small Moving
- Piano Moving
- Pool Table Moving
- Appliance Moving
- Furniture Moving
- Commercial Moving
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Summarized Review of Colonial Van and Storage - Sparks
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.1/10
Nationwide Average: 8.44/10
Colonial Van and Storage - Sparks receives mixed reviews, with some praising their exceptional service and moving experience, while others criticize them for poor customer service, stressful experiences, and damage to belongings.
Recent Reviews Mention...
“felt extremely at ease with Colonial every step of the way”
“happy with the moving experience”
“The first phase went great, but delivery had issues”
2. Punctuality
5.22/10
Nationwide Average: 8.07/10
Colonial Van and Storage - Sparks generally struggles with timely deliveries and appointments, with several reports of significant delays and missed dates, despite a couple of accounts of being on time.
Recent Reviews Mention...
“Pick up team was professional and prompt”
“Driver was punctual”
“did not have a driver as promised”
3. Affordability
6.48/10
Nationwide Average: 7.69/10
Colonial Van and Storage - Sparks has mixed reviews, with concerns about hidden charges alongside praise for fair pricing and significantly lower quotes compared to competitors.
Recent Reviews Mention...
“Hidden charges.”
“best priced by far”
“Not budget friendly”
4. Communication
4.99/10
Nationwide Average: 7.53/10
Colonial Van and Storage - Sparks significantly struggles, with numerous complaints about lack of follow-up, poor customer service, and failure to effectively communicate, despite a couple of instances of positive feedback regarding office staff and useful information provided by an individual.
Recent Reviews Mention...
“in communication every day after commencing the drive”
“they didn't communicate about blocking the driveway”
“mix of good and evasive communication”
5. Stick to Prices
4.39/10
Nationwide Average: 5.99/10
Colonial Van and Storage - Sparks has mixed feedback with some customers appreciating competitive and transparent pricing, while others experienced unexpected charges and discrepancies between quoted and actual prices.
Recent Reviews Mention...
“reduced the price accordingly for less weight”
“they called later to say I owed $1300 more”
“quoted relief but evasive in fulfilling”
6. Speed
5.23/10
Nationwide Average: 8.58/10
Colonial Van and Storage - Sparks generally appears to lack efficiency and promptness in delivering services, although there was an instance where they performed faster than expected.
Recent Reviews Mention...
“delayed move due to no driver”
“they were fast”
“took 2.5 months to deliver all items”
7. Friendliness
7.95/10
Nationwide Average: 8.91/10
Colonial Van and Storage - Sparks receives mixed reviews, with instances of rudeness offset by professionalism and niceness from the moving crew.
Recent Reviews Mention...
“they were rude when blocking the driveway”
“good workers ”
“very friendly”
8. Will Hire Again
5.23/10
Nationwide Average: 8.18/10
Colonial Van and Storage - Sparks overwhelmingly receives negative reviews, with the majority of customers explicitly stating they would not hire or recommend the company again, despite a couple of highly positive exceptions.
Recent Reviews Mention...
“definitely recommend”
“would not hire due to rudeness”
“would hire again”
9. Professionalism
6.27/10
Nationwide Average: 8.31/10
Colonial Van and Storage - Sparks has received mixed feedback, with comments highlighting instances of highly unprofessional behavior, though there was a single mention of a professional attitude and efficient manner.
Recent Reviews Mention...
“professional and prompt team”
“Packers were terrible, removed doors and didn't reinstall”
“courteous and professional customer service”
10. Conflict Handling
1.63/10
Nationwide Average: 4.07/10
Colonial Van and Storage - Sparks shows a consistent lack of effort to address, communicate, and rectify issues related to damages, incorrect advisories on claims, and poor service execution.
Recent Reviews Mention...
“attempt made but not satisfactorily handled”
“Did not attempt to rectify the situation”
“being hard to deal with now”
11. Precision & Care
5.94/10
Nationwide Average: 8.01/10
Colonial Van and Storage - Sparks has received mixed reviews, with reports of significant damage to some items alongside praise for careful handling and no loss or damage to belongings.
Recent Reviews Mention...
“very careful not to damage doors or floor”
“Items thrown into box, not wrapped”
“nothing was broken”
Customer Insights
Interstate Move Duration: 18 days from 6 reviews
Great Crew Members
| Char | extremely polite and sweet in every interaction |
| Richard | Richard and his team were great. |
| Don, Brandon, Jason | excellent packing crew |
| Tony | Tony packed the kitchen well |
| Char | tried the best to help |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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