This long-standing moving company was founded in 1941 to provide Reno, NV, with high-quality residential and commercial relocation services. An agent of Bekins Van Lines since 1955, O'Brien's Moving and Storage has decades of experience performing all types of moves, including industrial moves. This company's wide range of services includes long- and short-term storage, full-service packing, shipping, automobile transport, and specialty moves. Whether you're moving a grand piano, a warehouse, an office, or your home, O'Brien's Moving and Storage has a long history in Nevada of professionalism, expertise, and service.
O'Brien's Moving & Storage
Moving Services
- Household Moves
- Employee Relocation
- Military & Government
- Commercial & Specialized
- GSA Transportation Service Provider
- General Services Administration (GSA) Centralized Household Goods Traffic Management Program (CHAMP)
- Interstate Moves
- Professional Move Management
- Office Moving Services
- International Moves
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of O'Brien's Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.48/10
Nationwide Average: 8.44/10
O'Brien's Moving & Storage generally receives high praise for their moving services and often provides excellent customer service, efficiency, and organization, although there are infrequent reports of dissatisfaction concerning service and professionalism.
Recent Reviews Mention...
“Luke and the team provided an outstanding service”
“great job by movers”
“used several companies and O'brien's is one of the top”
2. Punctuality
7.02/10
Nationwide Average: 8.07/10
O'Brien's Moving & Storage generally received praise for being on time, though there were notable instances of delays and issues with scheduling flexibility.
Recent Reviews Mention...
“Wyatt and Caesar were on time”
“arrived on time”
“great timely service”
3. Affordability
7.55/10
Nationwide Average: 7.69/10
O'Brien's Moving & Storage is generally perceived as offering reasonable and competitive rates, with many customers finding great value for their money, despite a few reports of unexpectedly high charges.
Recent Reviews Mention...
“rates are very reasonable”
“Gave me the best price in town”
“the price was way better than others”
4. Communication
6.61/10
Nationwide Average: 7.53/10
O'Brien's Moving & Storage receives mixed feedback with high praise for responsiveness and helpfulness from several staff members but significant criticism for rudeness and unprofessionalism from others.
Recent Reviews Mention...
“Janet and Christa communicated well and had patience”
“were very responsive”
“ladies in the office were very helpful and thorough”
5. Stick to Prices
5.62/10
Nationwide Average: 5.99/10
O'Brien's Moving & Storage receives mixed sentiments with experiences of accurate and below-quote pricing contrasting with instances of overcharging and administrative mishaps.
Recent Reviews Mention...
“quote process was very simple and reasonable”
“giving movers wrong size of storage unit”
“they kept our things and said it was lost”
6. Speed
7.61/10
Nationwide Average: 8.58/10
O'Brien's Moving & Storage generally receives praise for efficient and quick services, although there are isolated complaints about delays and slow work that necessitated customer intervention.
Recent Reviews Mention...
“Packing and unloading was done in record time”
“They were quick and efficient”
“didn't leave until 3:30pm”
7. Friendliness
7.95/10
Nationwide Average: 8.91/10
O'Brien's Moving & Storage generally receives high praise for the pleasant and professional demeanor of their team, although there are a few reports of unfriendly and rude behavior from some staff members.
Recent Reviews Mention...
“Great sense of humor and patience by the service team”
“everyone was extremely friendly”
“secretaries and warehouse man are great”
8. Will Hire Again
7.52/10
Nationwide Average: 8.18/10
O'Brien's Moving & Storage appears to enjoy overwhelming positive sentiment for repeat business and recommendations, though there are some customers expressing strong dissatisfaction and unwillingness to use their services again.
Recent Reviews Mention...
“Expressed confidence and satisfaction with the service”
“service was worth every penny”
“will definitely use them again”
9. Professionalism
7.76/10
Nationwide Average: 8.31/10
O'Brien's Moving & Storage is generally perceived as professional with numerous customers praising crew members for their high level of service, attention to detail, and polite demeanor, although there are some reports of unprofessional conduct and concerns with management and office staff behavior.
Recent Reviews Mention...
“Professional job by Wyatt and Caesar”
“company cares about employees”
“professional service from everyone”
10. Conflict Handling
2.28/10
Nationwide Average: 4.07/10
O'Brien's Moving & Storage generally lacks responsiveness and adequacy in resolving customer complaints, as evidenced by their failure to contact dissatisfied customers, accusations of theft, and unsatisfactory settlements for damages.
Recent Reviews Mention...
“owner never reached out to rectify issues”
“they stole our things”
“refunded money for the smoke breaks”
11. Precision & Care
8.1/10
Nationwide Average: 8.01/10
O'Brien's Moving & Storage generally receives high praise for protecting items well and delivering them in perfect condition, though a few reviews cite significant issues with damaged belongings and carelessness.
Recent Reviews Mention...
“protected my items well”
“Took care to make sure none of my items were damaged”
“furniture was unpacked with care”
Customer Insights
Local Move Duration: 5 hours from 4 reviews
Great Crew Members
| Luke, Janet, Christa, Wyatt, Caesar | Provided exceptional service, patience, and professionalism |
| Kevin, Greg | extremely friendly and professional, did an outstanding job |
| Christa, Luke, Robert | Christa was very helpful, Luke was efficient, Robert ensured a smooth move |
| Kasey | fiancee loves his job and seems to be doing well |
| Luke O'Brien, Janet Lowry | coordinated and managed every aspect of our move perfectly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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