If you've been looking for a cheaper alternative to many of the full-service moving companies in Reno, U-Pack could be right for you. U-Pack allows its customers to save money on their move by providing trailer and storage container rentals. This company is also suitable for those who prefer to handle their belongings themselves. As one of the movers in Reno, NV, they provide the flexibility with up to three days to load your container (or more for an additional fee), it's easy to complete your move on your own time. If you're not quite ready to move everything to your new residence, U-Pack also offers short- and long-term storage options.
U-Pack
Moving Services
- Long Distance Moving
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.04/10
Nationwide Average: 8.44/10
U-Pack generally receives high praise for its moving services, with customers often describing great experiences and exceptional service, despite a few reports of poor service and issues with movers and equipment.
Recent Reviews Mention...
“great experience with the moving service”
“highly recommend their service for moving”
“Great experience from the start”
2. Punctuality
7.33/10
Nationwide Average: 8.07/10
U-Pack generally receives high praise for timely deliveries and pickups, though there are notable instances of delays and lack of communication that have caused some dissatisfaction among customers.
Recent Reviews Mention...
“to the timely notifications the move was flawless”
“the Cubes came on time”
“truck sat 100 miles away for 4 days without notification”
3. Affordability
7.7/10
Nationwide Average: 7.69/10
U-Pack generally offers competitive and reasonable pricing, with many customers finding it to be a cost-effective and economical choice for moving, despite a few finding the service to be expensive.
Recent Reviews Mention...
“Not necessarily the cheapest but cost effective”
“saved over $2200 versus truck rental”
“incredibly expensive and not worth the cost”
4. Communication
7.98/10
Nationwide Average: 7.53/10
U-Pack generally excels, with customers praising the responsive, professional, and helpful service, although a few reported issues with clarity and updates.
Recent Reviews Mention...
“customer service was very pleasant”
“very responsive and provided quick feedback”
“The team was very responsive”
5. Stick to Prices
8.61/10
Nationwide Average: 5.99/10
U-Pack consistently honors their initial quotations, charges for actual space used, offers refunds for unused space, and maintains transparency and honesty in their pricing with no unexpected costs.
Recent Reviews Mention...
“Every step was as explained and expected”
“only paid for the space used in the trailer”
“I was charged exactly what was said”
6. Speed
6.58/10
Nationwide Average: 8.58/10
U-Pack has received mixed reviews with some customers experiencing delays and slow service, while others praise the company for fast and efficient moving experiences.
Recent Reviews Mention...
“took 5 hours to do a two hour job”
“destination delivery was faster than expected”
“They were fast”
7. Friendliness
8.99/10
Nationwide Average: 8.91/10
U-Pack receives high praise for its team's consistent politeness, helpfulness, and professionalism, with a singular negative remark about an interaction in Sparks.
Recent Reviews Mention...
“drivers were friendly”
“Everyone was polite and friendly”
“everyone was helpful and patient”
8. Will Hire Again
8.03/10
Nationwide Average: 8.18/10
U-Pack generally enjoys high customer loyalty with numerous positive testimonies of repeat usage and recommendations, despite a handful of customers expressing strong dissatisfaction and a refusal to rehire.
Recent Reviews Mention...
“would hire again for a wonderful experience”
“highly recommend their service and would hire again”
“would recommend them to any one”
9. Professionalism
7.33/10
Nationwide Average: 8.31/10
U-Pack generally receives high praise for their polite, friendly, and knowledgeable staff, with commendations on their customer service and cooperation, despite a few reports of poor packing skills, impatience, and rudeness from some crew members.
Recent Reviews Mention...
“Polite, friendly, and knowledgeable staff”
“everyone was professional”
“did not use blankets, poor stacking skills”
10. Conflict Handling
2.97/10
Nationwide Average: 4.07/10
U-Pack generally shows a reluctance to take responsibility and address issues, although there are a few instances of prompt resolution and compensation.
Recent Reviews Mention...
“unable to hold movers responsible for damages”
“company did not address the damages”
“no effort made to right the issue of delivery refusal”
11. Precision & Care
6.65/10
Nationwide Average: 8.01/10
U-Pack receives mixed feedback with instances of crushed boxes and broken items contrasting with several customers reporting that their belongings were delivered intact and undamaged.
Recent Reviews Mention...
“boxes crushed, items broken, no care in handling items”
“everything made it in good shape”
“furniture and boxes were badly damaged”
Customer Insights
Cost: $ 3633.00 from 4 historical data points
Interstate Move Duration: 10 days from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
12155 Truckee Canyon Ct, Sparks, NV, 89434
(844) 611-4582
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