PODS Moving & Storage has been in the moving and storage industry for nearly 25 years, offering flexible and convenient solutions for residential and commercial clients. Based in the United States, the company operates multiple locations in 46 states, as well as in Canada, Australia, and the United Kingdom. As an industry leader, PODS provides personalized service, adjustable scheduling, and a range of container sizes (8-foot, 12-foot, and 16-foot) to suit clients' unique needs. Furthermore, they offer various services such as packing supplies, local labor providers, and car shipping. Their commitment to customer satisfaction and flexible moving solutions truly sets them apart from many movers in Manchester, NH.
PODS Moving & Storage
Moving Services
- Local Moving
- LongDistance Moving
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Find Moving Help
Have feedback for PODS Moving & Storage?
Error. Please try again later.
Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage garners predominantly negative feedback with customers expressing strong dissatisfaction due to numerous issues including late or canceled orders, mismanagement, and safety concerns, though there is a minimal acknowledgment of satisfactory service from a few individuals.
Recent Reviews Mention...
“horrendous experience with PODS”
“definitely use them again”
“container leaked, very dissatisfied”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage consistently fails to meet scheduled delivery times, frequently delays and reschedules, and lacks communication regarding the whereabouts of items, leading to widespread dissatisfaction among customers.
Recent Reviews Mention...
“showed up in the delivery window”
“driver was 2.5 hours late”
“pickup was missed by 90 minutes”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for an extremely frustrating and costly error attributed to the company.
Recent Reviews Mention...
“felt overcharged, especially for pickup fee”
“great price”
“not the cheapest quote received”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage appears to struggle significantly, with numerous complaints about long hold times, miscommunication, and generally ineffective responses, although there is a single instance of praise for great customer service.
Recent Reviews Mention...
“driver called before arriving”
“received 17 pointless text messages, poor communication”
“customer service didn't care about inconvenience”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage generally receives negative feedback, with customers complaining about unexpected additional charges and a lack of responsibility for errors, although there is an instance of a refund for a cancelled order.
Recent Reviews Mention...
“charged an additional rental month unexpectedly”
“charged more than the quoted price”
“took more money than should have”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has been criticized for significant delays, including a week-long wait for belongings and over an hour delay due to company errors.
Recent Reviews Mention...
“Fast unload and reload”
“very professional and quick”
“move was quick”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally suffers from a lack of concern for customers' situations and widespread rudeness among staff, although there are rare exceptions of politeness and professionalism.
Recent Reviews Mention...
“Tom was very friendly”
“drivers were friendly”
“everyone was so helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly faces reluctance from dissatisfied customers, though there is a rare exception of positive feedback.
Recent Reviews Mention...
“highly disappointed, would not hire again”
“definitely use them again”
“will never recommend or do business again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives negative feedback for their service, including complaints about lying, lack of communication, and unprofessional behavior, despite an isolated instance of professional dealing with a customer.
Recent Reviews Mention...
“rescheduling was a nightmare”
“Employees were professional”
“everyone was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage generally shows a lack of effort and responsibility in addressing issues, with most customers reporting inadequate responses to their problems, except for a singular instance of satisfactory resolution.
Recent Reviews Mention...
“was not reimbursed as promised”
“no one could help me with rescheduling”
“refuse to give my money back”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally faces criticism for damaged and broken items, though there's acknowledgment of efforts to rectify issues.
Recent Reviews Mention...
“ruined my lawn”
“exceptional in handling the container without damage”
“no water damage or breakage to our belongings”
Customer Insights
Cost: $ 1787.00 from 9 reviews
Interstate Move Duration: 10 days from 8 reviews
Great Crew Members
Tom | Tom was very friendly and skilled in maneuvering |
Steve | Steve was mentioned positively regarding the pickup |
Angel R, Betsy | Angel R worked with precision. Betsy very helpful. |
Beverly, Chad G, Billy W, Gary K | Beverly was helpful on the phone, and team in Rochester was great |
She | driver managed to back into my driveway like a champion |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing NowAdditional Resources
Manchester Moving Services
Nearby Cities