Compass Self Storage is a one-stop-shop for all storage needs, offering personal, business, boat, RV, pharmaceutical, and climate-controlled storage across multiple locations in the United States. As a storage concierge service, the company provides packing and moving supplies, arranges truck rentals, and contacts moving services in Cliffside Park, NJ for its customers. Compass Self Storage's facilities are feature-packed to support the storage experience, with climate-controlled units, secure entry access, and contactless rentals available. Their focus on customer satisfaction, ability to fulfill various storage needs, and nationwide presence make them stand out from other moving companies.
Compass Self Storage
based on 677+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Compass Self Storage
Additional Cities Served: Lodi
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.11/10
Nationwide Average: 8.44/10
Compass Self Storage receives overwhelmingly positive feedback for its helpful staff, efficient service, and excellent customer assistance, despite a few criticisms regarding prices and customer service.
Recent Reviews Mention...
“they did well helping me understand what I needed”
“good service”
“good facility and great staff”
2. Affordability
8.6/10
Nationwide Average: 7.69/10
Compass Self Storage is overwhelmingly regarded as offering competitive pricing, exceptional deals, and cost-effective solutions, despite a minority of concerns about increasing rental rates.
Recent Reviews Mention...
“more affordable than others in the area”
“found me the most reasonable prices”
“prices are very reasonable”
3. Communication
9.15/10
Nationwide Average: 7.53/10
Compass Self Storage overwhelmingly receives praise for their friendly, professional, and attentive customer service, with a few isolated reports of unresponsiveness.
Recent Reviews Mention...
“Front desk was super friendly and helpful”
“receptionist was diligent in guiding me”
“they were attentive and prompt in responses”
4. Stick to Prices
2.95/10
Nationwide Average: 5.99/10
Compass Self Storage generally receives negative feedback for frequently increasing rates and adding unexpected fees.
Recent Reviews Mention...
“they raise the price after 6 months.”
“increase rates without adequate notice”
“Took $50 off my next month bill”
5. Speed
9.05/10
Nationwide Average: 8.58/10
Compass Self Storage is highly praised for its efficiency, providing quick and easy processes, and completing moves rapidly.
Recent Reviews Mention...
“movers were very efficient”
“Helped me get into a unit in no time”
“process was easy and fast”
6. Friendliness
9.64/10
Nationwide Average: 8.91/10
Compass Self Storage clearly excels, showcasing overwhelmingly positive feedback on their staff's helpful, welcoming, and attentive customer service.
Recent Reviews Mention...
“the staff members are friendly and helpful”
“Front desk was super friendly”
“receptionist was helpful”
7. Will Hire Again
8.36/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives positive recommendations and a high willingness from customers to reuse their services, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“Currently recommended”
“recommend this place and would hire again”
“would hire again”
8. Professionalism
9.11/10
Nationwide Average: 8.31/10
Compass Self Storage demonstrates overwhelmingly positive feedback with the majority of clients praising the staff's professional demeanor, though a few exceptions noted instances of unprofessional behavior.
Recent Reviews Mention...
“receptionist was professional and attentive”
“highly professional behavior”
“great staff”
9. Conflict Handling
4.17/10
Nationwide Average: 4.07/10
Compass Self Storage has mixed reviews, showing instances of excellent customer service and resolving issues efficiently, contrasted by numerous accounts of failure to address complaints and lack of communication.
Recent Reviews Mention...
“willingness to go the extra mile for customer satisfaction”
“did not attempt to rectify issues”
“management didn't take urgent action”
10. Precision & Care
6.1/10
Nationwide Average: 8.01/10
Compass Self Storage receives mixed feedback, with some customers feeling their belongings are well-cared for, while others report damage and destruction to their items.
Recent Reviews Mention...
“Felt like they cared about my items”
“my couch and other things are destroyed”
“had a lot of damaged stuff”
Great Crew Members
| Reese | Reese is wonderful at the front desk. |
| Mel | Mel was very helpful. |
| Melanie | very sweet, helpful, and informative |
| Reece | helped secure a unit simply and quickly |
| Amaris Montgomery | Amaris Montgomery was full of great information |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Cliffside Park Moving Services
