1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.Additional Cities Served: Glassboro, Hammonton, Collingswood, Bellmawr, Haddonfield, Pine HillShow More >
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage is overwhelmingly criticized for incompetence, delays, and poor customer service, with minimal positive feedback.
Recent Reviews Mention...
“experience was delightful and stress-free”
“impressed by their attention to detail”
“very stressful and frustrating experience”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage consistently fails to meet scheduled times for deliveries and pickups, leading to significant delays and lack of communication.
Recent Reviews Mention...
“container picked up and delivered late”
“TWO missed pickup dates”
“pod was scheduled to come 3 days ago and has not arrived”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage is praised for being more cost-effective than competitors like PODS.
Recent Reviews Mention...
“$4800 for 16 months is expensive”
“stealing my money”
“Wanted to save money by choosing them”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage experiences pervasive issues, including prolonged wait times, unresponsiveness, and inconsistent information, leading to widespread customer dissatisfaction.
Recent Reviews Mention...
“customer service was not helpful”
“customer service was understanding and supportive”
“Tom stopped responding but others were polite”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage has a reputation for raising prices during storage and increasing rates without notice.
Recent Reviews Mention...
“promises and guarantees were not kept”
“more concerned with collecting a fine than service”
“offered a discount after issues”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage consistently fails to deliver their pods on time, resulting in significant delays and unmet commitments.
Recent Reviews Mention...
“large delays increased stress and inconvenience”
“pod delivery delayed twice”
“3 days later and still no unit”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage receives mixed feedback with instances of exceptional helpfulness contrasted by perceptions of disgruntled staff.
Recent Reviews Mention...
“customer service seemed indifferent”
“call center folks were polite”
“Tim was very personal and helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage is overwhelmingly viewed as a company that customers are extremely reluctant to use again, citing issues ranging from poor service to trust issues.
Recent Reviews Mention...
“would hire again”
“impressed by their service and would hire again”
“would never recommend or hire again”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage generally receives negative feedback for incompetence, rushed behavior causing damages, and lack of accountability, though there is a mention of high professionalism from an individual named Tim Hogg.
Recent Reviews Mention...
“unprofessional and reckless handling”
“call center staff professional, but Tom was problematic”
“overall negative experience implies lack of professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally shows a lack of commitment in resolving issues effectively, with many customers expressing dissatisfaction over unfulfilled promises, delayed responses, and inadequate resolutions.
Recent Reviews Mention...
“credited the remaining funds showing willingness to right a wrong”
“no attempt to rectify late delivery mentioned”
“did not attempt to rectify the situation”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage is criticized for damaging walls and causing belongings to smell horrible due to mold.
Recent Reviews Mention...
“contents were damaged”
“damaged multiple walls”
“not one thing was broke”
Customer Insights
Cost: $ 1124.00 from 3 reviews
Interstate Move Duration: 4 days from 4 reviews
Great Crew Members
| Tim | very personal and helpful with the process |
| Dave | Dave solved the problem |
| Rebekah, Matt | they did what they could |
| Diane | Diane was excellent and very helpful |
| Tim | Tim was very friendly and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Bridgeton Moving Services
