For nearly 25 years, PODS Moving & Storage has been revolutionizing the moving and storage industry with its portable storage containers and PODZILLA hydraulic system. Providing movers in Kearny, NJ and beyond with personalized solutions tailored to unique needs, PODS has notably made moving easier with features like built-in storage, adjustable scheduling, and the freedom to load and unload belongings at one's own pace. The company offers a comprehensive moving experience, including multiple container sizes, packing supplies, connections to trusted local labor providers, and even car shipping services. With over 245 storage center locations servicing 46 states and 6 provinces, it has indeed proven to be a strong presence in the moving and storage service industry.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Cliffside Park, Harrison, Morristown, Point Pleasant, Rutherford, Tinton FallsShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- MoveIn Services
- Order Packing Supplies Online
New Jersey Moving License
Inactive
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage is highly regarded for its professional staff, ease of service, and the smoothness of moves, despite a few significant negative experiences related to service delivery and customer satisfaction.
Recent Reviews Mention...
“worst storage experience of my life”
“professional staff and drivers”
“easy and convenient”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally demonstrates reliable and timely service, although there have been notable instances of delays and missed appointments.
Recent Reviews Mention...
“drivers were cordial and prompt”
“never showed up for delivery”
“delivered on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is overwhelmingly perceived as offering good value and being a less expensive option for moving and storage, despite a few reviews citing it as overpriced.
Recent Reviews Mention...
“units were not cheap, over $450 each per month”
“Would recommend PODS for value”
“reasonable cost”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage exhibits a polarizing performance with customers describing experiences that range from highly unresponsive and frustrating to exceptionally professional, informative, and proactive in staying in touch throughout the service process.
Recent Reviews Mention...
“took weeks for a response from PODS, couldn't care less”
“on hold for an hour”
“difficult time communicating with outsourced call center”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage generally struggles, with numerous customers reporting issues such as hidden fees, not adhering to initial quotes, and charging more than agreed upon.
Recent Reviews Mention...
“hidden fees not included as told”
“they don't keep their promises”
“company did not stick to quoted prices”
6. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for its professional, helpful, and courteous staff, despite a few reports of poor customer service attitudes.
Recent Reviews Mention...
“Everyone was professional & helpful indicating friendliness”
“Friendly, patient and very nice”
“drivers were all courteous”
7. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has generally positive feedback with a high number of customers indicating they would use their service again, despite a notable fraction expressing dissatisfaction and unwillingness to rehire.
Recent Reviews Mention...
“extremely traumatic experience”
“would hire again”
“easy and convenient”
8. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise for their professional staff and drivers, though there are a few isolated complaints regarding customer service resolution speed and chat interaction.
Recent Reviews Mention...
“staff and drivers were professional”
“Everyone was professional”
“drivers were excellent and professional”
9. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage generally shows a lack of effort and responsiveness in addressing and rectifying customer issues, despite a couple of instances where they managed to resolve the concerns satisfactorily.
Recent Reviews Mention...
“minimal effort to assist and compensate for damages”
“claim is denied and no further replies”
“slow response from the escalation team”
10. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally provides reliable service, though there have been significant inconsistencies leading to damaged and mold-ridden items for some customers.
Recent Reviews Mention...
“everything arrived perfectly intact”
“70% of belongings thrown away due to damage”
“damaged private property with the POD”
Customer Insights
Cost: $ 3812.00 from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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