Prudential Van Lines has been providing nationwide long-distance moving services for residential and business customers since 1995. Based in Ridgefield, New Jersey, this family-owned and operated company offers a range of services, including local moves, commercial moves, piano and fine art moving, packing services, and storage solutions. As a BBB A+ rated company and a member of the American Movers & Storage Association, Prudential Van Lines places a strong emphasis on quality, attention to detail, and cost-effectiveness, guaranteeing a smooth and professional experience. If you're considering a move and wish to explore other options, you could consider checking out the trusted Clifton, NJ relocation experts on our website.
Prudential Van-Lines
based on 644+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Prudential Van-Lines
Additional Cities Served: Hackensack, Fair Lawn, Garfield, Bergenfield, Paramus, LodiShow More >
Moving Services
- Long Distance Moves
- Local Moves
- Commercial Moves
- Piano Moves
- Fine Art Moves
- Packing Services
- Storage Solutions
- CrossCountry Moves
- Nationwide Moves
- Residential Moves
New Jersey Moving License
Expired
Last Checked: 01/27/22USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Prudential Van-Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.49/10
Nationwide Average: 8.44/10
Prudential Van-Lines seems to have substantially more negative customer experiences, describing poor service, dishonest practices, and significant dissatisfaction overall.
Recent Reviews Mention...
“worst experience I've ever had”
“great work by movers”
“professional and packed furniture well”
2. Punctuality
6.39/10
Nationwide Average: 8.07/10
Prudential Van-Lines generally struggles with timely arrivals and deliveries, showing a pattern of delays and unpredictable scheduling.
Recent Reviews Mention...
“didn't know when belongings would be delivered”
“crew left and returned after hours”
“Arrived nine days later and several hours late”
3. Affordability
4.62/10
Nationwide Average: 7.69/10
Prudential Van-Lines consistently disappoints customers with significant unexpected price increases and charges far beyond initial estimates, making it a less desirable choice for cost-conscious consumers.
Recent Reviews Mention...
“charged over a thousand dollars more”
“Estimate off by $1,400.00”
“price was more than fair”
4. Communication
4.24/10
Nationwide Average: 7.53/10
Prudential Van-Lines generally provides a disappointing experience, characterized by poor customer service, unprofessional conduct, and significant difficulties in maintaining clear and respectful communication with clients.
Recent Reviews Mention...
“don't answer their phone, never called back”
“difficult communication with company”
“central office started avoiding our calls”
5. Stick to Prices
3.88/10
Nationwide Average: 5.99/10
Prudential Van-Lines has overwhelmingly disappointed customers by frequently charging significantly more than their initial quotes, often demanding additional fees unexpectedly.
Recent Reviews Mention...
“quoted a price and charged much more”
“charged $500 unexpectedly”
“demanded an extra fee of $600”
6. Speed
6.7/10
Nationwide Average: 8.58/10
Prudential Van-Lines generally seems to struggle with efficiency and timely deliveries, despite a few instances of remarkable speed and effectiveness.
Recent Reviews Mention...
“crew was not efficient, took too long”
“Move took nine days longer than expected”
“I believe I saved at least 2 hours of extra wages”
7. Friendliness
6.69/10
Nationwide Average: 8.91/10
Prudential Van-Lines has received mixed reviews, with some praising their polite and accommodating staff, while many others describe encounters with rude and unprofessional behavior.
Recent Reviews Mention...
“guy was giving me an attitude”
“everyone was so pleasant”
“were also personable and polite”
8. Will Hire Again
6.02/10
Nationwide Average: 8.18/10
Prudential Van-Lines generally sees overwhelmingly negative feedback, with the vast majority of customers expressing they would not use their services again due to various issues, including delivery problems and dishonesty, although a very small minority would recommend and rehire.
Recent Reviews Mention...
“would not hire again”
“will not hire this company again”
“would not hire again”
9. Professionalism
5.72/10
Nationwide Average: 8.31/10
Prudential Van-Lines generally receives negative feedback for its unprofessional and often rude behavior, despite a few instances of politeness and carefulness being noted.
Recent Reviews Mention...
“guy giving attitude and poor setup”
“lack of professionalism from crew”
“very unprofessional overall”
10. Conflict Handling
1.39/10
Nationwide Average: 4.07/10
Prudential Van-Lines demonstrates a significant lack of effort and genuine interest in addressing and ameliorating customer complaints and damages, as overwhelmingly evidenced by a multitude of customer experiences.
Recent Reviews Mention...
“no willingness to right the wrongs”
“lost interest to help and no longer working with us”
“Did not effectively resolve issues”
11. Precision & Care
5.68/10
Nationwide Average: 8.01/10
Prudential Van-Lines frequently receives negative feedback for damaging, losing, and mishandling clients' belongings, despite a few isolated instances of satisfactory service.
Recent Reviews Mention...
“furniture broken and items damaged”
“items were lost and broken”
“Furniture arrived broken”
Customer Insights
Interstate Move Duration: 7 days from 6 reviews
Great Crew Members
| Lauren | driver Lauren for being a very attentive driver |
| John P. | John P. was always very responsive to emails and calls |
| Oscar, Gustavo, Cooper | hard workers and carefully handled heavy furniture |
| Roy,Frederic,Porfirio | applaud their efficiency and care in the move |
| Casey | was a sweet-talker not genuinely helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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