US Prime Movers is a top-rated moving company offering local and long-distance moving services, as well as packing and climate-controlled storage services. The company caters to clients across the country, with locations in New York, New Jersey, Texas, and California. US Prime Movers is committed to guaranteeing customer satisfaction and delivering a seamless, stress-free moving experience. Well known for its dedicated team, the company has successfully helped over 9,500 families settle into their new homes. By providing a full range of services, US Prime Movers caters to each client's unique requirements and ensures a five-star experience during every stage of the moving process.
US Prime Movers
Moving Services
- Local Moving
- Packing
- Long Distance Moving
- Storage
Not Authorized
for Interstate Moves
Last Checked: 02/24/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of US Prime Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
US Prime Movers generally receives high praise for their exceptional service and professionalism, though there are notable instances of negative experiences concerning communication and handling of items.
Recent Reviews Mention...
“service was exceptional ”
“great work by movers”
“US Prime did their best to help”
2. Punctuality
Nationwide Average: 8.07/10
US Prime Movers generally receives positive feedback for being on time, with numerous mentions of arriving as scheduled or even early, although there are a few notable instances of significant delays.
Recent Reviews Mention...
“on time”
“arrived 4 hours late”
“both the pick up and delivery service was on time”
3. Affordability
Nationwide Average: 7.69/10
US Prime Movers generally receives high praise for competitive and fair pricing, despite a few reports of overcharging and unexpected costs.
Recent Reviews Mention...
“pricing was competitive ”
“very competitive pricing”
“prices were fair”
4. Communication
Nationwide Average: 7.53/10
US Prime Movers generally receives high praise for being responsive, professional, and maintaining excellent communication throughout their processes, despite a few significant complaints regarding unresponsiveness and unprofessional communication.
Recent Reviews Mention...
“cannot contact US Prime Movers to resolve issue”
“very responsive”
“fast response and quick follow up with resolutions”
5. Stick to Prices
Nationwide Average: 5.99/10
US Prime Movers exhibits mixed feedback but leans towards a positive sentiment with several customers praising their honesty and fairness in pricing, despite a few reports of unexpected charges.
Recent Reviews Mention...
“did not stick to the full pack agreement”
“no games with the pricing”
“Did not stick to quoted prices.”
6. Speed
Nationwide Average: 8.58/10
US Prime Movers generally performs efficiently and quickly according to most reviews, though there are notable discrepancies with some customers experiencing significant delays and issues with speed.
Recent Reviews Mention...
“quick organized”
“took much longer to unload than a local move ”
“expedited shipment”
7. Friendliness
Nationwide Average: 8.91/10
US Prime Movers is predominantly regarded as very approachable and pleasant, with numerous accounts of positive interactions, though a few experiences did highlight some rudeness and unprofessional behavior.
Recent Reviews Mention...
“the crew was down-to-earth, just good people”
“very friendly”
“the crew who packed was super nice”
8. Will Hire Again
Nationwide Average: 8.18/10
US Prime Movers displays a strong predilection towards high customer satisfaction and repeat hiring, despite a small fraction of adverse experiences.
Recent Reviews Mention...
“would hire again ”
“would hire this company again”
“recommend this company and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
US Prime Movers receives mixed feedback, showcasing instances of high professionalism and efficiency but also significant lapses in professionalism and responsiveness.
Recent Reviews Mention...
“team was professional ”
“crew was not helpful or professional”
“crew conducted themselves well”
10. Conflict Handling
Nationwide Average: 4.07/10
US Prime Movers consistently fails to make any effort to resolve issues, with reports of non-responsiveness by managers, a lack of responsibility, and inadequate attempts at restitution.
Recent Reviews Mention...
“no effort made to resolve the issue”
“manager never responded to messages about issues ”
“took no responsibility to right a wrong”
11. Precision & Care
Nationwide Average: 8.01/10
US Prime Movers generally receives high praise for the safe and careful delivery of belongings, though there are a few reports of damaged or missing items.
Recent Reviews Mention...
“all my belongings arrived safely ”
“took care with packing my furniture”
“furniture was delivered in excellent condition”
Customer Insights
Cost: $ 4050.00 from 4 reviews
Interstate Move Duration: 10 days from 7 reviews
Great Crew Members
Barbara | helped me diligently from my first call to delivery completion |
Alex, Nicolas | Alex and Nicolas made the move feel like a breeze |
Barbara | helped us quote, schedule and assist on the whole process |
Avetis | very responsive and delivered as agreed |
Albert, Georgiy, John | professional, efficient, and caring team |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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