With nearly 25 years of experience in the moving and storage industry, PODS Moving & Storage has become a well-known name for many who seek a reliable service. The company, based in Philadelphia, offers a wide range of services including moving, storage, and a combination of both to cater to unique customer needs. The company's reach spans across 46 states and six provinces in the US and Canada and also include additional services like car shipping, moving supplies, and packing and loading assistance. Their storage containers come in 8-foot, 12-foot, and 16-foot sizes, delivered and retrieved using PODZILLA, their proprietary hydraulic system. In their pursuit of customer convenience, PODS also connects clients with local packing and loading companies as needed.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Camden, Bridgeton, Lindenwold, Collingswood, Gloucester City, Pine HillShow More >
Moving Services
- Residential Moving
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Moving and Storage Supplies
- Moving Help
New Jersey Moving License
Inactive
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews, with customers reporting both extremely positive experiences regarding timely delivery and professionalism, and severely negative experiences citing poor customer service, incompetence, and issues with delivery and pricing.
Recent Reviews Mention...
“worst storage experience of my life”
“Absolutely terrible experience overall”
“POD was delivered and picked up on time”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage appears to struggle with consistent on-time deliveries and pick-ups, as numerous customers reported issues with delayed services and miscommunications, despite several instances of satisfactory and prompt service.
Recent Reviews Mention...
“POD was not dropped off as scheduled”
“drivers were all cordial and prompt”
“waited all day, did not receive service as promised”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage faces significant criticism from customers due to high costs, unexpected charges, and perceived poor value, though a few testimonials highlight cost-effectiveness and satisfaction with pricing.
Recent Reviews Mention...
“over $450 each per month and not worth it”
“Price was a little high but worth it.”
“unexpected and unclear charges”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences significant challenges, with numerous reports of unresponsiveness, difficulty in reaching customer service, and overall poor communication, despite a few instances of positive engagement and updates from drivers.
Recent Reviews Mention...
“Customer Service reassured but did not deliver”
“took weeks for a response from PODS”
“Driver contacted me with time updates”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently receives criticism for not honoring initial quotes, attaching hidden fees, and displaying inconsistent pricing practices, leaving many customers dissatisfied with their final bills.
Recent Reviews Mention...
“Left paying more than expected”
“hidden fees that were supposed to be included”
“did not honor a promotion I should have received”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally fails to deliver a swift service, with numerous reports of significant delays and missed delivery times.
Recent Reviews Mention...
“Had to move items a 2nd time due to delay”
“POD was picked up in a timely manner”
“did not receive POD on scheduled day”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for their cordial, polite, and professional staff, with occasional criticisms directed at unprofessional behavior and rude customer service.
Recent Reviews Mention...
“drivers were cordial”
“All associates were friendly”
“staff was very nice”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has received polarized feedback, with a significant number of customers expressing dissatisfaction and a lack of intent to reuse their services, counterbalanced by a notable group praising the service and expressing strong willingness to hire them again.
Recent Reviews Mention...
“would not hire again due to several issues”
“would not want to relive that experience”
“Will NEVER use again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives varied feedback, with many praising the crew's professionalism while a notable number of reviews criticize the company for unprofessional behavior.
Recent Reviews Mention...
“Associates were professional”
“drivers were professional”
“this is the most unprofessional moving company”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly disappointed customers by frequently ignoring, inadequately addressing, or refusing to resolve complaints and issues, despite a few instances where they were accommodating and corrected mistakes after escalation.
Recent Reviews Mention...
“Felt unheard after starting an official dispute”
“very little assistance from PODS”
“did not offer to rectify the situation adequately”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed reviews, with customers reporting experiences ranging from exceptional care and no damage to significant damage and mishandling of belongings.
Recent Reviews Mention...
“units were damaged and belongings were thrown away”
“not a single thing was broken or missing”
“items in POD were severely damaged”
Customer Insights
Cost: $ 1177.00 from 9 reviews
Interstate Move Duration: 7 days from 6 reviews
Great Crew Members
| Kenny | provided excellent service and was very professional |
| Jason K | Jason K was careful and courteous |
| Jason | Jason was courteous, efficient, and friendly |
| Jason K | Jason K was friendly and efficient |
| Jason K | Jason was phenomenal and followed up with further information |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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