Family Van Lines is a moving company with over 10 years of experience and is based in Totowa, New Jersey, with satellite offices in California and Washington. The company services moves along the East Coast and is expanding its service area to Washington and Oregon in 2022. As a family-owned and operated business, they provide moving services for residential, office, warehouse, light industrial, heavy equipment, and auto transportation needs. While searching for professional movers in Clifton, NJ, Family Van Lines prides itself on offering a first-class customer experience with transparent pricing, professional packing services, and flexible pickup and delivery schedules. The company is a member of the Home Advisor and Angie's List network and is authorized and approved by both organizations.
Family Van Lines
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Family Van Lines
Additional Cities Served: Fair Lawn, Hawthorne, Woodland Park, Ringwood, Wanaque, Franklin LakesShow More >
Moving Services
- Local Moving
- Long Distance Moving
- Packing Services
- Office Relocation
- Storage Units
- Household Moving
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Family Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Family Van Lines generally receives overwhelmingly positive feedback for their professionalism, efficiency, and quality service, despite a few instances of dissatisfaction and negative experiences.
Recent Reviews Mention...
“horrible moving experience”
“great work by movers”
“Moe and Will did a great job”
2. Punctuality
Nationwide Average: 8.07/10
Family Van Lines generally receives high marks for being on time, though there are a few reports of significant delays and lack of timely updates.
Recent Reviews Mention...
“arrived on time”
“Andrey was prompt”
“They were on time”
3. Affordability
Nationwide Average: 7.69/10
Family Van Lines has mixed reviews, with numerous customers finding their services very affordable and competitively priced, while a notable minority report significant issues with unexpected charges and prices substantially higher than initial quotes.
Recent Reviews Mention...
“they tried to get more money unexpectedly”
“extra charges were double the original estimate.”
“Charged significantly more than the original price”
4. Communication
Nationwide Average: 7.53/10
Family Van Lines experiences both high praise for attentive, responsive service and significant criticism for miscommunication and unreturned contacts, indicating a divided customer experience.
Recent Reviews Mention...
“manager hasn't reached back regarding concerns”
“no response after 2 months.”
“communicated well with us”
5. Stick to Prices
Nationwide Average: 5.99/10
Family Van Lines frequently receives complaints for charging significantly more than their initial quotes, despite a few customers acknowledging clear communication and no surprises in pricing.
Recent Reviews Mention...
“attempted to charge more than the initial quote”
“extra charges were double the original estimate.”
“Did not honor original pricing agreement”
6. Speed
Nationwide Average: 8.58/10
Family Van Lines consistently receives high praise for their efficient, quick service, although there are isolated reports of significant delays.
Recent Reviews Mention...
“Mo was very fast and efficient”
“Great work and efficiency”
“fast loading process”
7. Friendliness
Nationwide Average: 8.91/10
Family Van Lines is overwhelmingly perceived as having courteous, professional, and pleasant staff, despite a few negative remarks about aggressive tipping demands and rude behavior.
Recent Reviews Mention...
“fun to work with”
“insisted on tips aggressively.”
“movers were courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
Family Van Lines appears to have a high level of satisfaction among most clients, with numerous recommendations and intentions to reuse their services, notwithstanding a few dissatisfied customers.
Recent Reviews Mention...
“would not recommend or hire again”
“recommend this company and would hire again”
“recommend them to anyone moving in the North East”
9. Professionalism
Nationwide Average: 8.31/10
Family Van Lines generally receives high praise, indicating that, despite a few reports of unprofessional behavior, the majority of customers describe the movers as very professional, well-trained, and capable of handling tasks with professionalism and care.
Recent Reviews Mention...
“unprofessional behavior by movers”
“Very professional”
“unprofessional behavior during review.”
10. Conflict Handling
Nationwide Average: 4.07/10
Family Van Lines shows a concerning trend of unresponsiveness and refusal to address issues, despite a few instances where resolutions were pursued or completed successfully.
Recent Reviews Mention...
“no response to damaged items.”
“back office is working on a resolution with our concerns”
“Refused to finalize the agreement”
11. Precision & Care
Nationwide Average: 8.01/10
Family Van Lines generally receives praise for their careful packaging and attention to detail, though there have been some significant complaints regarding lost, damaged, or broken items.
Recent Reviews Mention...
“broken furniture and stolen gun”
“lost and damaged items.”
“took care of belongings efficiently”
Customer Insights
Interstate Move Duration: 15 days from 5 reviews
Great Crew Members
| Now, Siza | took great care of my moving needs |
| Moe, Will | did an excellent job with our move |
| Moe | Moe was mentioned positively |
| Mo | Mo did a great job moving my stuff fast and efficiently |
| Moe, Will | very efficient and loaded with care |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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