PODS Moving & Storage has been in business for nearly 25 years and is an industry leader in the moving and storage sector. As one of the renowned companies within the Albuquerque, NM's finest moving services, they offer personalized solutions tailored to customers' unique needs. Their services include multiple container sizes, packing supplies, connection to trusted local labor providers, and car shipping services. PODS provides flexible and convenient moving services, allowing customers to store and access their belongings in their driveway with portable storage containers. They serve customers across the United States, with over 245 Storage Center locations servicing 46 states, and additional international services in Canada, Australia, and the United Kingdom.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Rio Rancho, Santa Fe, Los Lunas, Las Vegas, Portales, GrantsShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- On-Site Storage
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage appears to struggle significantly with customer satisfaction, marked by complaints of poor handling, negligence, and bad customer service, despite a few customers finding their service flawless and convenient.
Recent Reviews Mention...
“experience was wonderful”
“Great experience by movers”
“Pods was easy to schedule and follow through on dates and times”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has a mixed reputation with some customers praising their on-time service while a larger portion reports significant issues with timeliness and communication.
Recent Reviews Mention...
“On time”
“they missed pickups causing delays”
“they follow through on dates and times”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is generally seen as expensive, with customers often finding their services costlier than anticipated, particularly criticizing high re-delivery and storage charges, despite some finding their quotes reasonable.
Recent Reviews Mention...
“it cost me so much money because of their negligence”
“great prices”
“reasonable cost”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage generally struggles with timely and clear interactions, facing criticism for poor customer service, lack of proper notifications, and difficulty in contact.
Recent Reviews Mention...
“they were great in answering questions”
“hard to schedule pickup and get in touch”
“explained everything perfectly”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has received negative feedback for not being transparent, adding unexpected charges, and not disclosing additional rates for storage and re-delivery upfront.
Recent Reviews Mention...
“Billed for a Pod that was already returned.”
“very upfront about all things”
“lied about making me an offer”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has been criticized for significant delays, including instances where the Pod wasn't picked up all day.
Recent Reviews Mention...
“efficient”
“speedy service”
“Nate was fast”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives criticism for their unhelpful and rude staff, despite occasional praise for positive attitudes from some employees.
Recent Reviews Mention...
“they could not have been more helpful or kind”
“Michael was very helpful and friendly”
“Tim was kind”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives feedback from clients who have had negative experiences and express a strong reluctance to use their services in the future.
Recent Reviews Mention...
“So happy I used them”
“recommend this company and would hire again”
“would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally struggles with customer service concerns, including allegations of deceit, a lack of responsibility in handling services, and unprofessional conduct, despite isolated instances of professional behavior.
Recent Reviews Mention...
“crew were the best”
“Louis was very helpful and professional”
“Michael was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort and responsiveness in addressing and resolving customer complaints, with an exception of promptly exchanging a container for a larger one in one instance.
Recent Reviews Mention...
“did not right the wrong of missed pickups”
“No effort to right the wrong”
“never made me an offer after complaint”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage overwhelmingly receives negative feedback for damaging property and poorly handling items, with a single account of satisfactory service.
Recent Reviews Mention...
“Absolutely nothing was damaged”
“POD was not placed correctly, causing potential harm to items”
“items covered in greasy powder, have to clean everything”
Customer Insights
Cost: $ 1947.00 from 8 historical data points
Interstate Move Duration: 7 days from 4 reviews
Great Crew Members
| Mike | Mike made containers easy to access and great at maneuvering |
| Albuquerwue Manager, Drivers | Great leadership and driving. |
| Louis | Louis was very helpful and professional |
| Michael | delivered and positioned our POD quickly and professionally |
| Tim | Tim was kind enough to accommodate my needs early |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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