For over 23 years, U-Pack has been providing accessible, affordable relocation services with excellent customer service. U-Pack provides moving services at its local Albuquerque, NM branch on Lincoln Road and as well as dozens of locations across the United States. With over 240 locations nationwide, U-Pack can deliver items from Albuquerque to almost anywhere you need to go. U-Pack's unique service allows customers to pack their belongings at their convenience. The company drops off an empty Relo Container at the pick-up address that the customer then loads with his or her household items. Within three business days, U-Pack picks up the container and ships the items to their destination. U-Pack handles small, local moves but specializes in long-distance and cross-country moves, and can provide loading assistance and storage services if needed.
U-Pack
Ranked Top 10 Best Movers in Albuquerque, NM
About U-Pack
Additional Cities Served: Rio Rancho, Santa Fe, Hobbs, Carlsbad, Los Lunas, Las VegasShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is highly praised for its moving services, garnering outstanding commendations for its efficiency, professionalism, and user-friendly operations that make the moving experience smooth and satisfactory for customers.
Recent Reviews Mention...
“excellent experience with U-Pack”
“everything went smoothly with no issues”
“amazing moving experience”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally demonstrates timely deliveries and pickups, with most customers reporting on-schedule services, though a minority experienced delays.
Recent Reviews Mention...
“U-Pack dropped off and picked up the cube on-time”
“Delivered it sooner than estimated date”
“they were timely in the pickup”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is generally perceived as less expensive than its competitors and offers reasonable prices that are valued by customers for being cost-effective, despite a few finding it pricey.
Recent Reviews Mention...
“significantly less expensive than competitors”
“Cheaper than renting a large SUV and better prices than competitors”
“reasonably priced”
4. Communication
Nationwide Average: 7.53/10
U-Pack generally exhibits exceptional service with reports of fast, helpful, and efficient interactions, though a few isolated instances mention shortcomings such as unpolite staff and a lack of updates.
Recent Reviews Mention...
“able to reach them super fast”
“good communication and efficient process”
“excellent customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack consistently honors the initial estimates provided, with customers paying the exact price quoted and encountering no unexpected fees or deviations from the original cost.
Recent Reviews Mention...
“no mention of deviating from the quoted price”
“No mention of price changes from the estimate”
“The quoted price was the price I paid”
6. Speed
Nationwide Average: 8.58/10
U-Pack is generally praised for its fast and efficient service, with numerous instances of quick delivery and prompt pickup, though there has been an isolated complaint about a container not leaving the dock in a timely manner.
Recent Reviews Mention...
“fast delivery”
“Delivered it sooner than estimated date indicates speediness”
“efficient service”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack generally receives high praise for its efficient, courteous, and friendly staff, though there were a couple of instances of perceived stress and impoliteness.
Recent Reviews Mention...
“described the folks at U-Pack as very efficient and friendly”
“professionals were really nice”
“Drivers were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack generally maintains a high level of customer loyalty, with the majority of customers expressing a strong likelihood to use their services again, often recommending them to others, despite a few isolated instances of dissatisfaction.
Recent Reviews Mention...
“highly recommend and would use again”
“likely to use the service again in the future”
“would definitely hire again”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack generally receives high praise for its efficient, seamless service and professional staff, though there is a rare mention of improper packing by an affiliated crew.
Recent Reviews Mention...
“described as efficient and there were no negative issues indicated”
“seamless from beginning to end”
“Very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack generally exhibits a high level of responsiveness and commitment to resolving issues, as evidenced by their prompt resolutions and exceptional service, although there has been an instance of dissatisfaction regarding unrectified damages.
Recent Reviews Mention...
“resolved the ramp issue without extra charges”
“Dispatch went above and beyond to provide service”
“did not rectify the damage of granite tabletop and chairs”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally receives high praise for delivering belongings in great condition, despite a few reports of minor damage and one significant incident of damage to specific items.
Recent Reviews Mention...
“belongings were in perfect condition”
“careful packing resulted in no damages”
“minor wear/tear from friction inside moving truck”
Customer Insights
Cost: $ 3614.00 from 3 reviews
Interstate Move Duration: 7 days from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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