As a family-owned business, Big Guys Movers makes it its mission to provide high-quality moving services for families and businesses in Las Cruces, New Mexico. Established in 2018, it believes that open communication is the key to exceptional service and strives to make sure you get everything you need to make your moving experience seamless. Big Guys Movers will handle all the hard work, even going as far as disassembling and reassembling furniture as necessary, so you don’t have to stress about getting all your belongings through doorways. This top-rated Las Cruces mover is proud to have built its reputation on repeat customers and referrals.
Big Guys Movers
Ranked Top 10 Best Movers in Las Cruces, NM
About Big Guys Movers
Additional Cities Served: Alamogordo, Sunland Park, Deming, Raton, Milan, Mesilla
Moving Services
- Loading/Unloading
- Assembly
- Safe moving
- Piano moving
- Household item assembly
- Timely moving
- Protecting belongings during the move
- Stressfree moving
- Easy transition
- Customer satisfaction
Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Big Guys Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Big Guys Movers is generally revered for their exceptional service, friendliness, and professionalism, although a few customers reported negative experiences such as unprofessionalism and damage to belongings.
Recent Reviews Mention...
“fantastic experience with this company”
“Excellent service and everything I expected”
“great service provided”
2. Punctuality
Nationwide Average: 8.07/10
Big Guys Movers generally maintains timely arrivals and communication about scheduling, though there are occasional instances of significant delays or lack of communication.
Recent Reviews Mention...
“came on-time”
“worked our family in with one day's notice”
“they were on time”
3. Affordability
Nationwide Average: 7.69/10
Big Guys Movers receives mixed feedback with numerous customers finding their pricing fair and reasonable while a notable fraction of clients report significant discrepancies between estimated and final costs.
Recent Reviews Mention...
“felt their pricing was very fair”
“value for the price was absolutely present”
“weren't any cheaper or any more expensive”
4. Communication
Nationwide Average: 7.53/10
Big Guys Movers has received mixed feedback, with clients praising their ease of setting up appointments, responsive service, and effective use of business software, while others have reported significant issues with poor responsiveness and lack of clear communication.
Recent Reviews Mention...
“smooth billing and invoicing via email”
“Great customer service”
“incredibly easy to set up appointments”
5. Stick to Prices
Nationwide Average: 5.99/10
Big Guys Movers has mixed feedback where some customers appreciated the absence of hidden fees and accurate quotes, while others have had negative experiences with costs exceeding initial estimates and issues with billing transparency.
Recent Reviews Mention...
“no hidden fees, no surprises”
“price was exactly what they quoted”
“did not stick to quoted price”
6. Speed
Nationwide Average: 8.58/10
Big Guys Movers receives mixed feedback, with several customers praising their quick and efficient service, while others criticize them for working slowly, forcing customers to pack items themselves.
Recent Reviews Mention...
“very quick”
“worked very slowly, had to pack ourselves”
“worked so slowly, had to pack many items ourselves”
7. Friendliness
Nationwide Average: 8.91/10
Big Guys Movers generally exhibits a high level of courteous and professional behavior, with customer feedback overwhelmingly describing the movers as friendly, respectful, and nice, despite a single report of inconsiderate service.
Recent Reviews Mention...
“friendly while remaining professional”
“very friendly”
“all done with a smile”
8. Will Hire Again
Nationwide Average: 8.18/10
Big Guys Movers seems to have a generally positive reputation, with many customers expressing a strong propensity to use their services again, albeit a notable few strongly dissent, refusing future engagements due to dissatisfaction.
Recent Reviews Mention...
“would hire again”
“No disappointments and you can’t go wrong with this company”
“highly recommend and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Big Guys Movers generally receives praise for their respectful and courteous conduct, with most customers noting a high degree of professionalism, although there are a few instances of complaints regarding unprofessional behavior.
Recent Reviews Mention...
“remained professional at all times”
“workers were very professional”
“not professional in conduct or attire”
10. Conflict Handling
Nationwide Average: 4.07/10
Big Guys Movers generally shows poor responsiveness and accountability, often avoiding responsibility for damages, though there was one instance where they committed to repairs.
Recent Reviews Mention...
“owner denied and hung up, no willingness to right wrong”
“paid only $30 for over $300 in damages”
“didn't tell me about broken furniture and tried to cover it up”
11. Precision & Care
Nationwide Average: 8.01/10
Big Guys Movers generally receives praise for their careful handling and packaging of items, though there are several notable instances of rough handling resulting in damage.
Recent Reviews Mention...
“took extra care with our furniture and belongings”
“packaged everything carefully”
“precautions used on valuable items”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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