Protocol Van Lines is a high-quality moving and storage company based in Albany, New York. They provide comprehensive moving services for residential and commercial clients, handling everything from packing and crating to local and long-distance moves. Their service area includes Fulton, Hamilton, Herkimer, Montgomery, and Saratoga counties in New York. In addition to moving services, Protocol Van Lines also offers short-term and long-term warehouse storage options for clients in need of a safe space during the moving process. If you're looking for professional moving services in Utica, NY, you can check out these top-rated local companies. With their experienced team and commitment to customer satisfaction, Protocol Van Lines aims to make every move as stress-free as possible.
Protocol Van Lines
About Protocol Van Lines
Additional Cities Served: Schenectady, Utica, Saratoga Springs, Cohoes, Colonie, HerkimerShow More >
Moving Services
- Local and longdistance moving services
- Packing and unpacking services
- Warehouse space available for storage
- Comprehensive and highquality moving services
- Moving of piano and single room
- Residential and commercial moving services
- Short and longterm storage options
- Moving belongings long distance
- Secure warehouse for storage
- Moving of belongings to a new home safely
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Protocol Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Protocol Van Lines is predominantly praised for its professional and exceptional service, although there are a couple of reports of unprofessionalism and mishandling.
Recent Reviews Mention...
“Extremely unprofessional service.”
“Euri and Kai were very professional”
“deserve the highest rating”
2. Punctuality
Nationwide Average: 8.07/10
Protocol Van Lines generally demonstrates a high level of timeliness and reliability, with many customers noting their on-time arrivals and early deliveries, though there was an instance of intentional delay.
Recent Reviews Mention...
“Intentionally blocked the driveway and refused to move.”
“arrived on time”
“Everything arrived earlier than anticipated”
3. Communication
Nationwide Average: 7.53/10
Protocol Van Lines generally excels with customers appreciating their clarity, timeliness, and accommodation, though there has been an instance of unfulfilled assurances.
Recent Reviews Mention...
“Repeated assurances, but no action taken.”
“super patient with our back-and-forth Q&A”
“understood our every need”
4. Speed
Nationwide Average: 8.58/10
Protocol Van Lines generally provides fast and efficient service, despite a single report of slow unloading.
Recent Reviews Mention...
“Took over an hour and still nothing unloaded.”
“Fast and efficient service”
“efficient in moving out and into my storage unit”
5. Friendliness
Nationwide Average: 8.91/10
Protocol Van Lines generally receives high praise for their helpful, professional, and courteous service, though there are a couple of instances of rudeness reported.
Recent Reviews Mention...
“Refused to adjust their spot and unhelpful.”
“very professional and courteous”
“incredible helpful”
6. Will Hire Again
Nationwide Average: 8.18/10
Protocol Van Lines generally receives high praise for their services, with many customers expressing a strong inclination to use them for future moves, despite a few isolated reports of dissatisfaction.
Recent Reviews Mention...
“Poor reflection on the company, would never hire.”
“Highly recommend their services”
“would definitely give them a call”
7. Professionalism
Nationwide Average: 8.31/10
Protocol Van Lines generally receives praise for their efficiency and courteous behavior, though a few incidents of unprofessional conduct have been noted.
Recent Reviews Mention...
“Unprofessional suggestion to move police traffic barriers.”
“Very professional demeanor displayed”
“packing crew and movers were very professional”
8. Precision & Care
Nationwide Average: 8.01/10
Protocol Van Lines generally receives positive feedback for their careful handling, despite occasional reports of damage and mishandling, such as the case of furniture being dropped multiple times.
Recent Reviews Mention...
“a broken mason jar was the only damage”
“They did not give up even with a huge couch.”
“furniture was dropped multiple times”
Great Crew Members
| Euri, Kai | Made sure everything worked as should |
| Tammy | super patient with our back-and-forth Q&A |
| Clint | walked into each room to understand needs and efficient |
| Euri, Jeremiah | patiently tried every angle and succeeded. |
| Clint, Eurick | Clint and Eurick and the company definitely recommend! |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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