A One Van Lines

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MoversChevron RightNew YorkChevron RightBrooklynChevron RightA One Van Lines
based on 1920+ data points
Circle Info

About A One Van Lines

A One Van Lines is a moving and storage company focused on providing quality service and ensuring client satisfaction. Based in Brooklyn, New York, the company goes above and beyond to assist clients in making their moving process an easy transition. While specific service areas are not mentioned, A One Van Lines is dedicated to care and attention to detail, hoping to retain clients for all their moves and have them recommend the company to friends and family. Services provided include handling the disconnection and reconnection of utilities and home services such as cable, internet, garbage, and home security.

Moving Services

  • Local moving
  • Longdistance moving
  • Crosscountry moving
  • Small moves
  • Piano moving
  • Pool table moving
  • Appliance moving
  • Furniture moving
  • Packing services
  • Storage services
USDOT Interstate License
Circle Info

Not Authorized

for Interstate Moves

Last Checked: 10/18/24

USDOT

2276259

ENTITY TYPE

Carrier

*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

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Summarized Review of A One Van Lines

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

8.04/10

Nationwide Average: 8.44/10

Comment Dots

A One Van Lines generates highly polarized opinions, ranging from experiences of excellent service and professionalism to numerous accounts of dissatisfaction, damaged items, and allegations of dishonest business practices.

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Recent Reviews Mention...

great work by movers

great customer service made my move easy

this company was the worst

2. Punctuality

7.8/10

Nationwide Average: 8.07/10

Comment Dots

A One Van Lines has mixed reviews, showing instances of significant delays and failures in timeliness but also numerous accounts of being on time or even early, indicating inconsistency in their performance in this area.

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Recent Reviews Mention...

showed up on time

Mark made sure the movers arrived on time

Delivered late.

3. Affordability

5.97/10

Nationwide Average: 7.69/10

Comment Dots

A One Van Lines generally leaves customers dissatisfied due to frequently reported cases of overcharging, unexpected fees, and significant increases from initial quotes, despite a few positive remarks about reasonable pricing.

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Recent Reviews Mention...

charged a flat rate, felt affordable

prices were beyond reasonable

quoted $400 then demanded double unexpectedly

4. Communication

6.93/10

Nationwide Average: 7.53/10

Comment Dots

A One Van Lines generally struggles with providing consistent and clear information, highlighted by numerous reports of poor communication, unresponsiveness, and misinformation, despite having some instances of positive interactions and proactive service from certain employees.

Reviews Mention icon

Recent Reviews Mention...

answered all my questions thoroughly

threatened to drive away with my stuff

Need to fight to get answers.

5. Stick to Prices

4.53/10

Nationwide Average: 5.99/10

Comment Dots

A One Van Lines frequently fails to adhere to its initial quotes, often charging customers significantly more than promised, which leads to widespread dissatisfaction.

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Recent Reviews Mention...

stuck to the quoted flat rate

paid way more than I was quoted

did not stick to the quoted price

6. Speed

8.52/10

Nationwide Average: 8.58/10

Comment Dots

A One Van Lines has mixed reviews, with customers experiencing both remarkably efficient service and significant delays or issues with timeliness.

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Recent Reviews Mention...

everything was done within a few hours

very fast and careful

Super fast service

7. Friendliness

8.46/10

Nationwide Average: 8.91/10

Comment Dots

A One Van Lines receives mixed feedback, with several customers experiencing unprofessional and abrasive behavior, while a significant number praise the team for being professional, polite, and treating clients like family.

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Recent Reviews Mention...

Lou Miller was absolutely a pleasure to work with

Everyone was nice

made me feel comfortable with my move

8. Will Hire Again

7.85/10

Nationwide Average: 8.18/10

Comment Dots

A One Van Lines has sharply divided opinions, with a significant number of customers expressing strong dissatisfaction and a resolve never to use their services again, while another significant portion highly recommends them and expresses eagerness to hire them again for future moves.

Reviews Mention icon

Recent Reviews Mention...

would use them again in the future

Thank you A One for helping me make my move easy

would not recommend them at all

9. Professionalism

7.78/10

Nationwide Average: 8.31/10

Comment Dots

A One Van Lines has received mixed reviews, with numerous customers describing unprofessional behavior, while a significant number commend the crew's professionalism and exceptional service.

Reviews Mention icon

Recent Reviews Mention...

unprofessional behavior was described

unprofessional behavior noted

very professional

10. Conflict Handling

2.08/10

Nationwide Average: 4.07/10

Comment Dots

A One Van Lines predominantly demonstrates an overwhelming reluctance to adequately address and compensate for their mistakes, with very few exceptions of satisfactory customer service interactions.

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Recent Reviews Mention...

no indication of willingness to right a wrong

did not right the wrong despite agreement

unwilling to rectify the issue

11. Precision & Care

7.64/10

Nationwide Average: 8.01/10

Comment Dots

A One Van Lines seems to have a mixed record, with numerous complaints about damaged and missing items, yet also many customers praising their careful handling and protection of belongings.

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Recent Reviews Mention...

I had a lot of broken items

love the attention to detail on my possessions

some items were missing

Customer Insights icon

Customer Insights

Cost: $ 2659.00 from 5 reviews


Local Move Duration: 3.5 hours from 3 reviews

Interstate Move Duration: 4 days from 18 reviews

Great Crew Members icon

Great Crew Members

Joequick and efficient move
LouLou Miller was absolutely a pleasure to work with
Markamazing foreman, directed the workers efficiently
MarkMark was knowledgeable, helpful, and ensured timely service
Errol, Roy, RaekwonErrol explained details, all made move comfortable
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact A One Van Lines

Location
461 E 99th St unit b, Brooklyn, NY, 11236
Phone
(718) 928-3311
Link
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