Rabbit Moving & Storage is a Brooklyn-based company that provides residential and commercial moving services. It also offers storage spaces, packing and unpacking, bins and boxes, art handling, and special cargo services for fragile items requiring extra care. Rabbit Moving is BBB-accredited, insured, and bonded, with skilled movers trained to handle all sorts of objects efficiently without risking any damage along the way. To ensure that your belongings are protected during transport, this mover’s trucks are outfitted with pads and other necessary equipment. For folks looking for movers in New York City, NY, Rabbit Moving is known for going the extra mile to make sure its clients are happy, which is why over 90% of its business comes from repeat customers and personal recommendations. This company offers free estimates for your move. You can get in touch by phone or through its website.
Rabbit Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Rabbit Moving & Storage
Additional Cities Served: Newark, Jersey City, Stamford, Union City, Mount Vernon, BayonneShow More >
Moving Services
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- Small moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Last-minute moving services
- Furniture moving services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 12/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of Rabbit Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Rabbit Moving & Storage seems to have conflicting reviews, with numerous customers praising their excellent, efficient, and professional service, yet a significant number expressing dissatisfaction due to unprofessional behavior, damage to items, and cancellations.
Recent Reviews Mention...
“worst experience and broke items”
“great work by movers”
“they cancelled my booking rudely.”
2. Punctuality
Nationwide Average: 8.07/10
Rabbit Moving & Storage generally receives positive feedback for their timely arrivals and proactive communication, though there are notable instances of significant delays and instances of movers being late or not showing up that detract from their otherwise commendable record.
Recent Reviews Mention...
“actively communicated arrival times”
“actively communicated estimated times and updates”
“move took over 20 days against 10 days agreement”
3. Affordability
Nationwide Average: 7.69/10
Rabbit Moving & Storage receives predominantly high praise for its competitive pricing, though there are a few concerns about pricing transparency and unexpected additional fees.
Recent Reviews Mention...
“incredibly rude throughout the process.”
“price is unbeatable”
“the affordability is what sold me”
4. Communication
Nationwide Average: 7.53/10
Rabbit Moving & Storage exhibits a stark contrast between experiences, with some customers praising their responsiveness and updates, while a significant portion reports encounters with rudeness, unprofessional behavior, and extremely poor or non-existent communication from both staff and management.
Recent Reviews Mention...
“were rude over email.”
“constantly updated throughout the move”
“kept me updated via text and in person”
5. Stick to Prices
Nationwide Average: 5.99/10
Rabbit Moving & Storage has received several complaints about charging above the initial quotes and implementing unexpected fees, although a few customers reported no issues with pricing.
Recent Reviews Mention...
“kept charging above the quoted price”
“Underestimated space required causing overpayment.”
“no complaints or surprises mentioned”
6. Speed
Nationwide Average: 8.58/10
Rabbit Moving & Storage generally receives praise for being fast and efficient, with a majority of positive comments highlighting their swift and professional service, despite a few reports of delays and slow performance.
Recent Reviews Mention...
“Prince worked fast.”
“got the job done in good time”
“Had to carry all my stuff by myself”
7. Friendliness
Nationwide Average: 8.91/10
Rabbit Moving & Storage generally receives high praise for their politeness and positive attitude, but there are notable instances of rudeness and disrespectful behavior that significantly tarnish their reputation.
Recent Reviews Mention...
“remained positive and upbeat”
“incredibly rude throughout the process.”
“remained positive and polite the entire time”
8. Will Hire Again
Nationwide Average: 8.18/10
Rabbit Moving & Storage has mixed feedback with a notable number of customers eager to use their services in the future while a significant portion expressing dissatisfaction and an unwillingness to rehire due to various negative experiences.
Recent Reviews Mention...
“cancelled my booking rudely.”
“definitely not hire again”
“plan to use Rabbit Movers again”
9. Professionalism
Nationwide Average: 8.31/10
Rabbit Moving & Storage receives mixed feedback, with numerous reports of exceptional politeness and efficiency alongside significant complaints about unprofessionalism, disrespect, and poor conduct from both movers and management.
Recent Reviews Mention...
“showed lack of professionalism by cancelling.”
“unprofessional movers”
“extremely polite and professional”
10. Conflict Handling
Nationwide Average: 4.07/10
Rabbit Moving & Storage generally shows an absence of effort to resolve customer complaints satisfactorily, with repeated instances of refusal to accept responsibility or provide adequate compensation, although there are a few exceptions where the company acted promptly and accommodated customer concerns.
Recent Reviews Mention...
“did not try to find a solution, cancelled instead.”
“unsympathetic and mean post-move interaction”
“no attempt to rectify unauthorized charges and damages”
11. Precision & Care
Nationwide Average: 8.01/10
Rabbit Moving & Storage receives mixed feedback with numerous instances of commendations for careful and respectful handling, contrasted by several serious complaints about damaged, broken, or missing items.
Recent Reviews Mention...
“broken lamps and sofa leg”
“handled heavy equipment with care”
“handled heavy equipment positively and with care”
Customer Insights
Cost: $ 1158.00 from 8 historical data points
Hourly Minimum: 2 hours from 7 reviews
Local Move Duration: 3 hours from 119 reviews
Interstate Move Duration: 7 days from 10 reviews
Great Crew Members
| Prince, London | incredibly helpful with the move |
| Prince, London | deserve praise for incredible work and communication |
| Bobby, Justin, Dev | amazing job |
| Justin, Bobby | professional and super helpful during the move |
| Prince | Prince worked with care and expertise. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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