Diamond Moving & Storage, Inc. is a family-owned moving and storage company that has been serving clients in the Buffalo, NY area for over 55 years. Founded in 1966 by brothers Steve and Bob Sireci, the company has earned a reputation for its professional, hands-on, customer-oriented approach. Diamond Moving & Storage is experienced in residential moving, commercial moving (including law firms), and office-systems installation and reconfiguration. The company also offers various storage options such as record storage, fireproof storage, container services, and secure file and document storage. With a dedicated team of furniture, commercial, and residential movers, Diamond Moving & Storage aims to ensure customer satisfaction in every service they provide.
Diamond Moving & Storage
About Diamond Moving & Storage
Additional Cities Served: Rochester, North Tonawanda, Lockport, Lackawanna, Depew, TonawandaShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Storage
- Document/Record Storage
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Diamond Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Diamond Moving & Storage appears to have mixed reviews with instances of exceptional service balanced by significant dissatisfaction among some customers.
Recent Reviews Mention...
“terrible company with highly offensive staff”
“verbally attacked by a worker”
“wouldn't recommend this company”
2. Punctuality
Nationwide Average: 8.07/10
Diamond Moving & Storage generally struggles with timeliness and proactive communication, despite a few instances of being on-time and prompt.
Recent Reviews Mention...
“cancelled at the last minute”
“notified of cancellation only 45 minutes before appointment”
“came on the date and at the time they said”
3. Affordability
Nationwide Average: 7.69/10
Diamond Moving & Storage has mixed opinions, with some finding them overpriced while others appreciated spending less than expected or found the prices very affordable.
Recent Reviews Mention...
“almost half the cost of other companies”
“great price”
“came in under budget”
4. Communication
Nationwide Average: 7.53/10
Diamond Moving & Storage generally struggles with satisfactory interactions, as highlighted by multiple reports of rudeness and poor communication, although there are a few positive experiences praising courteous and effective communication.
Recent Reviews Mention...
“never responded to our issues”
“unorganized and unprofessional communication”
“communication challenge with movers”
5. Stick to Prices
Nationwide Average: 5.99/10
Diamond Moving & Storage seems to have a mixed record, with some customers experiencing prices true to the initial quote and enjoying discounts, while others faced significant overcharges and price increases from their original estimates.
Recent Reviews Mention...
“paid for a job they didn't complete”
“stuck to the cost almost half of other companies”
“came in under estimate”
6. Speed
Nationwide Average: 8.58/10
Diamond Moving & Storage generally performs well, with most customers appreciating their quick service, although there are reports of occasional slow-paced work.
Recent Reviews Mention...
“they moved everything quickly”
“finished earlier than the estimate predicted”
“very efficient”
7. Friendliness
Nationwide Average: 8.91/10
Diamond Moving & Storage generally demonstrates excellent customer service, though there were isolated incidents of rudeness reported.
Recent Reviews Mention...
“the movers were cool”
“staff was highly offensive”
“verbally aggressive and unprofessional crew”
8. Will Hire Again
Nationwide Average: 8.18/10
Diamond Moving & Storage receives mixed reviews, with a significant portion of customers expressing strong dissatisfaction and unwillingness to rehire, while another segment highly recommends their services, indicating a polarized customer experience.
Recent Reviews Mention...
“never recommend this company”
“would NEVER AGAIN use this company”
“wouldn't hire this company again”
9. Professionalism
Nationwide Average: 8.31/10
Diamond Moving & Storage receives mixed feedback, with several instances of unprofessional behavior noted, yet also receiving praise from some customers for the professionalism and hardworking nature of its movers.
Recent Reviews Mention...
“offensive staff and no responsibility after payment”
“unprofessional behavior from crew”
“very unprofessional handling of situation”
10. Conflict Handling
Nationwide Average: 4.07/10
Diamond Moving & Storage demonstrates varied efforts ranging from complicated refund processes and refusal to negotiate to apologies and partial refunds, indicating inconsistent customer service recovery practices.
Recent Reviews Mention...
“didn't offer an apology for the inconvenience”
“did not right a wrong”
“attempted to rectify with insufficient compensation”
11. Precision & Care
Nationwide Average: 8.01/10
Diamond Moving & Storage exhibits mixed performance, with incidents of damage and negligence counterbalanced by instances of careful handling and attention to detail.
Recent Reviews Mention...
“lost our dining table”
“moved things that were trash”
“items damaged including expensive fridge”
Great Crew Members
| Mark | helped with booking but no further assistance provided |
| Elise | spoke with Elise who set it up perfectly |
| Isaiah,Terry | Isaiah and Terry were awesome in moving and reassembling furniture |
| Vince,Mike | Vince and Mike were attentive and efficient |
| Michael | very nice sales representative |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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