PODS Moving & Storage is an industry leader with over 25 years of experience, providing personalized moving and storage solutions tailored to customers' unique needs. Based in Buffalo, New York, the company serves local, statewide, and nationwide moves and offers various container sizes including 8-foot, 12-foot, and 16-foot options. PODS delivers containers to customers' locations, ensuring a contactless service. Customers benefit from flexible scheduling, built-in storage, and adjustable timeframes for loading and unloading belongings. Additional services include packing supplies, local labor provider connections, and car shipping assistance. In 2023, Move.org recognized PODS as the best moving and storage container company in its rankings.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: North Tonawanda, Jamestown, Lackawanna, Depew, Tonawanda, LancasterShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews, with many customers praising their professionalism and service, while a significant number express dissatisfaction due to issues like late deliveries, poor customer service, and damage to possessions or property.
Recent Reviews Mention...
“very happy with the service provided”
“Excellent and professional staff”
“very prompt and professional”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage receives mixed feedback; while some customers report timely deliveries and pickups, a significant portion experienced delays and miscommunications regarding scheduling.
Recent Reviews Mention...
“I was lied to about drop off times.”
“pod delivered and picked up as scheduled”
“Our stuff arrived where and when we needed it”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews with some customers finding it very reasonable and cost-effective while others criticize it for being surprisingly expensive due to double charges and unexpected fees.
Recent Reviews Mention...
“price was very reasonable”
“saved me money”
“double and triple billed”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage frequently struggles with poor service, including issues with responsiveness, misinformation, and customer dissatisfaction, despite a few reports of helpful and easy interactions.
Recent Reviews Mention...
“Customer service was the worst I have EVER had.”
“customer service accommodated special requests”
“had to call instead of getting a quote online”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to maintain consistency, with numerous reports of unauthorized charges, unexpected fees, and significant deviations from initial quotes.
Recent Reviews Mention...
“delivered as promised without extra charges”
“Price likes to change with every person you speak with”
“charged another 90.00 without my authorization”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage frequently disappoints customers with delayed pickups and deliveries, despite a singular report of fast and efficient service.
Recent Reviews Mention...
“storage of stuff left with no explanation”
“had to wait 11 extra days for delivery”
“fast and efficient delivery”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives praise for their staff's niceness and professionalism, though there are notable exceptions where individuals experienced rudeness from representatives.
Recent Reviews Mention...
“Rick Oze was the nicest man”
“very professional”
“customer service agents were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives a polarized response, with some customers highly recommending their services and expressing eagerness to hire them again, while a significant number of others express dissatisfaction and a clear unwillingness to use their services in the future.
Recent Reviews Mention...
“would not hire again due to poor service.”
“very happy with the service provided”
“would definitely hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed reviews, highlighting instances of both high professionalism and significant lapses in professional behavior and customer service.
Recent Reviews Mention...
“staff was professional”
“very professional”
“conducted themselves professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage repeatedly fails to address, resolve, or adequately compensate for various customer grievances, showing a significant lack of effort in correcting their mistakes.
Recent Reviews Mention...
“claims department didn't cover lawn damage”
“no resolution after 2 months”
“6 weeks later still no response to resolve an issue”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage frequently disappoints customers with damage to belongings and property, although there are a few instances where items remain in perfect condition.
Recent Reviews Mention...
“there was no damage at all”
“the lawn was run over and damaged”
“severely damaged my new home”
Customer Insights
Cost: $ 2354.00 from 3 reviews
Interstate Move Duration: 10 days from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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