PODS Moving & Storage company has been in business for nearly 25 years, offering convenient and flexible moving and storage solutions. Based in the United States, they service 46 states and have additional international services in Canada, Australia, and the United Kingdom. With over 245 storage center locations, PODS is an industry leader in providing customized solutions for long-distance moves in Albany, NY. Services include multiple container sizes, short and long-term storage, moving supplies, and connection to trusted local labor providers for packing and loading assistance. In 2023, Move.org recognized PODS as the best moving and storage container company.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Schenectady, Amsterdam, Cohoes, Watervliet, Rensselaer, MenandsShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move-In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.79/10
Nationwide Average: 8.44/10
PODS Moving & Storage is extremely disappointing, with customer experiences riddled with poor service, missed appointments, and damaging actions.
Recent Reviews Mention...
“Unacceptable overall service”
“great work by movers”
“JR Roman did a great job”
2. Punctuality
5.95/10
Nationwide Average: 8.07/10
PODS Moving & Storage consistently fails to meet their delivery and pickup schedules without providing explanations or assurances.
Recent Reviews Mention...
“Days late despite 3 week notice”
“they were on time”
“JR Roman was very punctual”
3. Affordability
4.45/10
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for being expensive, having hidden fees, and issues such as double billing, incorrect, and overcharging, making it appear as a less affordable option for customers.
Recent Reviews Mention...
“priced right”
“attempted to overcharge on final delivery price”
“scam to get private personal information”
4. Communication
4.88/10
Nationwide Average: 7.53/10
PODS Moving & Storage overwhelmingly struggles with effective customer service, including long wait times, unresolved issues, and challenges in reaching out, although there is a rare instance of prompt assistance.
Recent Reviews Mention...
“Poor communication and misinformation”
“communication was through call instead of requested email”
“Our PODS experience has been outstanding”
5. Stick to Prices
2.27/10
Nationwide Average: 5.99/10
PODS Moving & Storage has shown significant issues, including double billing, hidden fees, and inconsistencies, leading to customer dissatisfaction.
Recent Reviews Mention...
“invoiced a price twice the amount told on phone”
“was later charged a second delivery fee”
“Was overcharged”
6. Speed
6.14/10
Nationwide Average: 8.58/10
PODS Moving & Storage is criticized for significant delays in delivery and leaving customers in difficult situations due to their lack of speed.
Recent Reviews Mention...
“JR put the container exactly where I asked efficiently”
“switched out multiple PODS in short order”
“Placed the pod with skill and ease.”
7. Friendliness
7.72/10
Nationwide Average: 8.91/10
PODS Moving & Storage is criticized for not caring about their customers and having rude employees.
Recent Reviews Mention...
“JR was friendly and very customer service focused.”
“was cheerful while doing it”
“they don't care about their customers”
8. Will Hire Again
5.38/10
Nationwide Average: 8.18/10
PODS Moving & Storage is overwhelmingly viewed as a company customers regret dealing with, expressing strong dissatisfaction and a unanimous disinterest in future engagements or recommendations.
Recent Reviews Mention...
“would not hire again”
“would definitely use them again”
“would consider another moving company with honest payments”
9. Professionalism
5.95/10
Nationwide Average: 8.31/10
PODS Moving & Storage has faced criticism for unprofessional drivers, a lack of helpfulness in resolving issues, and rude employee behavior.
Recent Reviews Mention...
“crew was professional”
“JR Roman was very professional and polite.”
“very proficient with the Podzilla equipment”
10. Conflict Handling
2.31/10
Nationwide Average: 4.07/10
PODS Moving & Storage demonstrates a consistently poor effort, from making empty promises without resolution and not responding to help requests, to delays in addressing issues and only offering superficial acknowledgment of customer concerns.
Recent Reviews Mention...
“Expect very little support if/when problems arise”
“refused resolution and accused me of lying”
“Unwilling to right the wrong of a destroyed mailbox.”
11. Precision & Care
4.43/10
Nationwide Average: 8.01/10
PODS Moving & Storage consistently fails to protect property, evidenced by complaints of damaging customer lawns and knocking down structures.
Recent Reviews Mention...
“JR R. demonstrated how to properly pack and secure items”
“All of our things arrived undamaged”
“Mice droppings found on items and towels were chewed.”
Customer Insights
Cost: $ 982.00 from 6 historical data points
Interstate Move Duration: 14 days from 4 reviews
Great Crew Members
| JR Roman | did a great job placing our container |
| JR Roman | very professional, polite, and right on his game. |
| JR | friendly and very customer service focused |
| JR | JR put the container exactly where I asked professionally and efficiently |
| JR Roman | JR Roman was prompt, efficient, friendly, courteous, and very proficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
2 Van Buren Blvd Unit 21, Guilderland Center, NY, 12085
(877) 770-7637
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Additional Resources
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