Big Red Shipping & Storage has been providing excellent customer service, convenience, and consistency to Cornell students and the greater Ithaca, NY area for almost 30 years. As Cornell's Preferred vendor, this student-run company offers full-service storage and shipping services. Customers can buy boxes and tape online, pack their items, and have them picked up during the scheduled appointment time for storage or shipping to a desired location. The professional team at Big Red is committed to high-quality and convenient services, having served over 20,000 contracts as Cornell University's Preferred Shipping and Storage Provider since 1986. They also provide packing services and pre-arrival assistance for dorm residents.
Big Red Shipping & Storage
About Big Red Shipping & Storage
Additional Cities Served: Cortland, Geneva, Corning, Lansing, Painted Post, TrumansburgShow More >
Moving Services
- Full Service Storage
- Full Service Shipping
- Packing
- Storage
- Shipping
- Buy boxes and tape online
- Free Boxes available on Campus during select dates in May
- Prearrival delivery
- Scheduled pickup
- Delivery appointment
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Summarized Review of Big Red Shipping & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.69/10
Nationwide Average: 8.44/10
Big Red Shipping & Storage appears to provide generally unsatisfactory service marred by several instances of poor customer service, late or failed deliveries, lost belongings, and reliability issues, despite a couple of reports of excellent service.
Recent Reviews Mention...
“great business to work with”
“My experience has been all positive so far”
“services were extremely impressive”
2. Punctuality
4.32/10
Nationwide Average: 8.07/10
Big Red Shipping & Storage frequently fails to meet scheduled times, with multiple instances of no-shows, missed appointments, and delayed deliveries, despite a few instances where they communicated effectively about running late.
Recent Reviews Mention...
“arrived timely for pickups”
“no punctuality in delivery schedule”
“no show-up without any notice”
3. Affordability
4.6/10
Nationwide Average: 7.69/10
Big Red Shipping & Storage is perceived as overly expensive, with customer complaints about uniform pricing regardless of quantity, being overcharged, and being compelled to opt for costly shipping options.
Recent Reviews Mention...
“they overcharge you”
“it's unnecessarily expensive”
“well priced”
4. Communication
4.33/10
Nationwide Average: 7.53/10
Big Red Shipping & Storage appears to have a predominantly negative reception, with customers frequently experiencing unresponsiveness, lack of proactive communication, and difficulties in getting issues resolved, although there are rare instances where customers have reported satisfactory email interactions.
Recent Reviews Mention...
“Contacting them was super easy and the response time was amazing”
“customer service was exceptional”
“need better timely communication and confirmations”
5. Stick to Prices
3.56/10
Nationwide Average: 5.99/10
Big Red Shipping & Storage consistently fails to adhere to their initial quotes, often adding unexpected charges such as an additional $40 per box on top of shipping costs.
Recent Reviews Mention...
“overcharge and lose items”
“fulfilled their commitments promptly”
“did not stick to quoted prices”
6. Speed
4.6/10
Nationwide Average: 8.58/10
Big Red Shipping & Storage consistently receives criticism for severe delays, including late deliveries and issues which took days to resolve, leading to strong customer dissatisfaction.
Recent Reviews Mention...
“did not offer solutions, had to move packages ourselves”
“quick and timely manner”
“six days late now”
7. Friendliness
8.21/10
Nationwide Average: 8.91/10
Big Red Shipping & Storage is praised for having movers who are not only strong but also nice, and for their polite delivery and pickup staff.
Recent Reviews Mention...
“Wonderful team, very helpful and pleasant”
“The field reps were happy to answer any questions”
“staff were friendly”
8. Will Hire Again
5.38/10
Nationwide Average: 8.18/10
Big Red Shipping & Storage overwhelmingly receives negative feedback, with numerous customers expressing clear dissatisfaction and the intent not to use their services in the future.
Recent Reviews Mention...
“highly recommend them and would hire again”
“would recommend to others”
“would highly recommend and use again”
9. Professionalism
5.49/10
Nationwide Average: 8.31/10
Big Red Shipping & Storage is frequently criticized for their staff's lack of customer service training, unresponsiveness, disorganization, rude behavior, and general unprofessional handling of situations.
Recent Reviews Mention...
“unprofessional handling of delivery schedule”
“handled services professionally”
“Very professional business”
10. Conflict Handling
2.21/10
Nationwide Average: 4.07/10
Big Red Shipping & Storage consistently demonstrates a reluctance to promptly and adequately resolve issues, including those concerning delayed services and lost items.
Recent Reviews Mention...
“did not attempt to rectify the situation effectively”
“no mention of responsibility or compensation”
“did not try to rectify their mistake”
11. Precision & Care
6.24/10
Nationwide Average: 8.01/10
Big Red Shipping & Storage generally appears to have significant issues, with multiple reports of lost and damaged items, although there is a mention of polite and helpful staff.
Recent Reviews Mention...
“took care of my items”
“made sure all of my items were handled properly”
“took extreme care with our items”
Great Crew Members
| Luca | Luca and his team were great |
| Max, Claire | polite, communicative, and efficacious in responding |
| Luke | Luke is exceptional manager and professional |
| Brandon | Brandon was professional, courteous, and very detailed |
| Andro | went above and beyond in customer service |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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