Storage Squad is the perfect solution for students who need affordable storage. The company was founded in 2011 by students who wanted to help other students move out of their dorms. Its founders knew how challenging moving was at university, especially if you’re new in town, so they started providing secure and reliable storage units that could be rented at a low price. The idea of Storage Squad is simple: students are given free mega boxes and tape to pack their belongings with, and then the company gently moves them to its climate-controlled facility, where they will be safe no matter what the weather is like. When the customer needs their belongings again, all items are delivered back to campus undamaged. Storage Squad serves Ithaca College and Cornell in New York and over 30 more colleges in ten other states. For those considering relocating, you might check out trusted rankings of the best Ithaca, NY movers to compare alternatives. All prices include the pickup, delivery, and storage of items for one semester or summer term.
Storage Squad
Moving Services
- Student Storage
- Summer Storage
- Packing Materials
- Pickup
- Delivery
- Moving & Storage
- Affordable Pricing
- Movein and Moveout Services
- Everyday Low Pricing
- Quality Service
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Summarized Review of Storage Squad
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Storage Squad has received a significantly polarized set of reviews, with a number of customers expressing extreme dissatisfaction citing unprofessionalism and lost items, while an almost equal portion praises the company for excellent and efficient services.
Recent Reviews Mention...
“ZERO STARS given in review”
“experience was entirely disappointing”
“This company deserves zero stars.”
2. Punctuality
Nationwide Average: 8.07/10
Storage Squad has received mixed feedback with numerous reports of significant delays and failed pickups, alongside instances of timely and prompt service.
Recent Reviews Mention...
“items shipped a MONTH late”
“did not collect items during the scheduled time”
“driver has yet to show and is over 2 hours late”
3. Affordability
Nationwide Average: 7.69/10
Storage Squad receives mixed feedback with several customers finding their services very expensive and citing unexpected high bills or fees, while many others praise the company for competitive pricing and significant affordability compared to competitors.
Recent Reviews Mention...
“ended up with a huge bill of $900+!!!!”
“charged a fortune”
“tried to charge me two additional fees of about $600”
4. Communication
Nationwide Average: 7.53/10
Storage Squad has received mixed feedback, with numerous customers experiencing significant difficulties in contacting the company and resolving issues, yet others praise the responsiveness and helpfulness of its customer service.
Recent Reviews Mention...
“struggling to communicate and resolve storage issue”
“spent 20 hours on the phone with poor service”
“Reaching them is near impossible”
5. Stick to Prices
Nationwide Average: 5.99/10
Storage Squad generally appears to have negative experiences from customers who often faced unexpected charges and did not receive consistent pricing as initially quoted.
Recent Reviews Mention...
“quoted $400 but billed nearly $1000”
“trying to charge me another $25 unexpectedly”
“left no invoice or explanation when charged”
6. Speed
Nationwide Average: 8.58/10
Storage Squad generally receives high praise for quick and efficient service, albeit with some notable exceptions where customers experienced significant delays or were not attended to as promptly as expected.
Recent Reviews Mention...
“driver put me at the bottom of the priority ladder”
“Took hours longer than promised.”
“never showed for pickup, left my son stranded”
7. Friendliness
Nationwide Average: 8.91/10
Storage Squad generally receives high praise for their polite, helpful, and professional staff, despite a few reports of unprofessionalism.
Recent Reviews Mention...
“extremely unprofessional”
“very polite and helpful guys”
“the packing staff was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Storage Squad receives very mixed feedback, with a significant number of highly dissatisfied customers stating they would never use the service again and an equal adamant group expressing strong satisfaction and intent to rehire.
Recent Reviews Mention...
“will NOT be using again”
“explicitly states "DO NOT USE"”
“would be entirely immoral of me not to share”
9. Professionalism
Nationwide Average: 8.31/10
Storage Squad receives mixed feedback, with numerous complaints about unprofessional behavior but also several commendations emphasizing their staff's professionalism and well-organized conduct.
Recent Reviews Mention...
“AWFUL customer service mentioned”
“Driver alone for pickups indicates poor management.”
“worst experience possible”
10. Conflict Handling
Nationwide Average: 4.07/10
Storage Squad overwhelmingly receives negative feedback for their handling of issues, with numerous customers reporting unresolved problems and dissatisfaction, despite a few instances where the company attempted to make amends.
Recent Reviews Mention...
“no action to resolve missing storage items”
“did not deliver when they missed original time”
“Management failed to provide promised services.”
11. Precision & Care
Nationwide Average: 8.01/10
Storage Squad appears to have a mixed record, with several customers reporting damaged, lost, or stolen items, while a few have praised the company for delivering their belongings without a single scratch.
Recent Reviews Mention...
“broken items of monetary and sentimental value”
“left an entire bag of things in the street”
“Lost my TV”
Customer Insights
Cost: $ 937.00 from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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