Founded in 1998, PODS Moving & Storage is a distinguished player in the industry providing tailored moving and storage solutions to cater to customers' unique needs. Based in Syracuse, New York, their operative network spreads across 46 states and 6 provinces with over 245 Storage Center locations. Apart from their services of conducting local and long-distance moves, they also offer storage at the customers' location or at their own facilities. Additionally, they provide car shipping, moving supplies, and packing and loading assistance. This dedication to providing flexible and convenient solutions emphasizing customer needs, backed by a supportive team, sets them apart in the industry. For those also considering other Syracuse, NY moving services, it's crucial to research and choose a mover that best fits your specific requirements.
PODS Moving & Storage
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely Ship Your Vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage has received polarized feedback with numerous customers reporting excellent and smooth moving experiences, while an almost equal number of clients express severe dissatisfaction due to scheduling, delivery issues, unprofessional service, and damage to items.
Recent Reviews Mention...
“move went smooth”
“The PODS employees were the best part of my move”
“service was very good”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage experiences mixed feedback with numerous customers praising timely deliveries and pickups, while others report significant delays, rescheduling issues, and poor communication about service times.
Recent Reviews Mention...
“could not get my POD picked up for weeks”
“delivered on time”
“everything on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews with some customers appreciating its competitive pricing and value, while others criticize it for being overpriced and having unexpected extra charges.
Recent Reviews Mention...
“they are twice the price compared to other options”
“the pricing is very comparable competitive”
“The cost is not terrible, but the process is troublesome.”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage generally exhibits poor customer service, with significant issues in responsiveness and clarity, although there are occasional reports of helpful representatives.
Recent Reviews Mention...
“repeated attempts to contact agent unsuccessful”
“one representative was extremely helpful”
“PODS failed to communicate delivery issues.”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently faces criticism from customers for unexpected extra charges and billing inconsistencies, despite a few experiences aligning with initial quotes.
Recent Reviews Mention...
“cost what they said it would”
“charged for entire time and pickup fee”
“Bill changed multiple times”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage appears to have mixed reviews that lean towards dissatisfaction, with multiple complaints about scheduling delays and slow service delivery contrasted by a few customers who experienced exceptionally quick and reliable moving services.
Recent Reviews Mention...
“took several weeks to schedule a pickup”
“extremely slow process with no results”
“really quick despite the downpour”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally appears to deliver positive experiences marked by courteous and professional behavior, despite a few instances of reported rudeness from staff.
Recent Reviews Mention...
“They mitigated all of the stresses”
“first person was friendly”
“drivers were really friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage appears to have polarized opinions with a number of customers expressing extreme dissatisfaction and unwillingness to rehire, contrasted by a smaller group who are highly satisfied and willing to use their services again.
Recent Reviews Mention...
“worked out great”
“no effort to refund for the time they didn't respond”
“I cannot recommend my Driver and Pack-N-Load teams more”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed reviews, with some customers praising their professionalism and courtesy, while a significant number of others describe their experiences as unorganized, unhelpful, and unprofessional.
Recent Reviews Mention...
“They were amazing”
“unorganized and unhelpful service”
“customer service gives excuses, suggesting unprofessionalism.”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage shows an overwhelming pattern of customer dissatisfaction due to inadequate resolutions, unaddressed issues, and poor customer service, despite a few instances where customers were reimbursed or assisted.
Recent Reviews Mention...
“no effort to refund for the time they didn't respond”
“Struggling to resolve issues caused by PODS.”
“struggling to get a response to appeal”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has received mixed feedback, with instances of undamaged items and successful weathering of a hurricane, counterbalanced by reports of damaged goods, carelessness in container placement, and property damage.
Recent Reviews Mention...
“things moved not strapped down properly”
“no damage to my stuff”
“no damage after storing through hurricane”
Customer Insights
Cost: $ 1686.00 from 7 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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