Arnoff Moving & Storage of Albany, Inc. has been providing exceptional service to families and businesses since 1924. The company is based in Poughkeepsie, NY and Malta, NY, and serves areas including expert moving services in Albany, NY, Orange County, NY, Saratoga County, NY, Western Connecticut, and Western Massachusetts. As an agent for North American Van Lines, Arnoff has access to a large fleet of vehicles and moving professionals worldwide. They offer a wide range of services, including residential moving, commercial moving, international moving, corporate relocation, and office moving and relocation. With a strong focus on customer satisfaction, Arnoff has earned a 4.9 out of 5 rating from 394 reviews.
Arnoff Moving & Storage of Albany, Inc.
About Arnoff Moving & Storage of Albany, Inc.
Additional Cities Served: Schenectady, Troy, Saratoga Springs, Cohoes, Glens Falls, North AdamsShow More >
Moving Services
- Residential Move
- Commercial Move
- International Move
- Specialized Move
- Logistics
- Storage
- Local Movers
- Long Distance Movers
- Corporate Relocation
- Commercial & Industrial Office Moving & Relocation
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Arnoff Moving & Storage of Albany, Inc.
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.93/10
Nationwide Average: 8.44/10
Arnoff Moving & Storage of Albany, Inc. receives a polarizing mix of feedback, with numerous customers praising their professionalism, efficiency, and the excellence of their moving services, while a significant portion of clients report issues ranging from poor experiences, service failures, to damaged items and unprofessionalism.
Recent Reviews Mention...
“terrible experience with the service”
“very professional and knowledgeable personnel”
“absolutely wonderful service”
2. Punctuality
4.73/10
Nationwide Average: 8.07/10
Arnoff Moving & Storage of Albany, Inc. has mixed feedback, with several reports of timely service contrasting with numerous complaints about missed delivery windows and significant delays.
Recent Reviews Mention...
“Everything was done on time”
“Prompt in their moving service”
“Consistently miss their scheduled delivery window”
3. Affordability
5.22/10
Nationwide Average: 7.69/10
Arnoff Moving & Storage of Albany, Inc. receives mixed reviews, with some customers finding their prices fair and competitive, while a significant number perceive their services as overpriced and not affordable.
Recent Reviews Mention...
“Decent price for the service”
“Paid over $20k, very expensive.”
“competitively priced”
4. Communication
4.44/10
Nationwide Average: 7.53/10
Arnoff Moving & Storage of Albany, Inc. has mixed feedback, showing instances of exceptional service and responsiveness, but is more frequently criticized for a lack of communication and poor customer service interactions.
Recent Reviews Mention...
“Good communication with text updates.”
“courteous and followed my instructions”
“Customer service reps lie about delivery dates”
5. Stick to Prices
2.42/10
Nationwide Average: 5.99/10
Arnoff Moving & Storage of Albany, Inc. has significantly disappointed customers due to not adhering to initial promises, misrepresenting services, and adding unexpected fees after service delivery.
Recent Reviews Mention...
“promised delivery repeatedly but failed.”
“did not receive the white glove service promised.”
“since there was an issue with the claim after moving”
6. Speed
5.77/10
Nationwide Average: 8.58/10
Arnoff Moving & Storage of Albany, Inc. has mixed feedback, with some customers praising their efficiency and quickness, while others have experienced significant delays and slower service.
Recent Reviews Mention...
“very efficient operation”
“Item still not delivered after multiple days”
“they were quick and efficient”
7. Friendliness
7.74/10
Nationwide Average: 8.91/10
Arnoff Moving & Storage of Albany, Inc. generally receives praise for its professional, courteous, and kind staff, although there are a few notable instances of perceived rude and unprofessional behavior.
Recent Reviews Mention...
“responsible, kind, careful”
“Friendly and professional driver and helper.”
“Staff was friendly”
8. Will Hire Again
4.86/10
Nationwide Average: 8.18/10
Arnoff Moving & Storage of Albany, Inc. garners extremely polarized opinions, showcasing a mix of strong loyalty and deep dissatisfaction among customers.
Recent Reviews Mention...
“wouldn't let this company near my stuff again”
“would hire again”
“Absolutely excellent”
9. Professionalism
5.8/10
Nationwide Average: 8.31/10
Arnoff Moving & Storage of Albany, Inc. receives mixed reviews, with many clients finding the crew highly professional and commendable, while a significant contingent experienced various forms of unprofessional behavior.
Recent Reviews Mention...
“very professional and knowledgeable personnel”
“responsible, kind, careful”
“Professional driver and helper.”
10. Conflict Handling
2.3/10
Nationwide Average: 4.07/10
Arnoff Moving & Storage of Albany, Inc. overwhelmingly demonstrates poor performance and a significant lack of effort in resolving issues, although there are a few instances of commendable actions to address problems.
Recent Reviews Mention...
“Failed to deliver item or correct situation”
“did not seem to right a wrong”
“denial to take responsibility even after buying extra insurance”
11. Precision & Care
5.48/10
Nationwide Average: 8.01/10
Arnoff Moving & Storage of Albany, Inc. has received mixed feedback, with notable instances of careful handling and satisfaction contrasted by numerous reports of damage and negligence.
Recent Reviews Mention...
“items were badly packed and arrived broken”
“very careful”
“Furniture was damaged”
Customer Insights
Cost: $ 19113.00 from 3 reviews
Great Crew Members
| Jeremy, Todd | Jeremy and Todd made my move easier |
| Todd | Todd gave practical moving tips and information |
| Bethany | Bethany was awesome! |
| Doreen | made the setup and communication easy |
| Sean, Mark | Sean and Mark were very polite and hard workers |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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