Operating for nearly 25 years, PODS Moving & Storage brings innovative and personalized relocation solutions that cater to the unique requirements of their customers. As part of their extensive service list, you can count on PODS for local and long-distance moving, as well as on-site and off-site storage across not only the United States, but also in Canada, Australia, and the United Kingdom. And for those looking for effective packing and loading assistance, moving supplies, or even car shipping services, PODS has got you covered. They widely recognized for implementing their inventive hydraulic system, PODZILLA, made for drivers to adeptly maneuver containers on and off their trucks. But it's not just about the broad service catalogue that PODS offers. You can also expect thorough, personal support and a team that puts customer satisfaction at the forefront, making them a renowned provider amidst the movers in Poughkeepsie, NY.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Middletown, Newburgh, Beacon, New Paltz, Hudson Falls, WaldenShow More >
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- LongDistance Moving
- CrossCountry Moving
- International Moving
- Storage Services
- Packing Services
- Furniture Moving
- Commercial Moving
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews, with customers experiencing everything from exceptional service and seamless moves to severe disappointments and service failures.
Recent Reviews Mention...
“most frustrating experiences ever”
“no quality service provided”
“received a partial credit and am satisfied”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage struggles with consistently meeting scheduled times, facing numerous complaints about delays and missed pickups, despite several cases of satisfaction with their timing.
Recent Reviews Mention...
“followed up twice, still wrong pickup time”
“they rescheduled delivery without notifying”
“didn't come on the day promised”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage garners mixed reviews, with some customers finding it cost-effective and others criticizing it for unexpected charges and poor value.
Recent Reviews Mention...
“only out to make a buck”
“multiple false charges above the expected cost”
“overpriced for the poor service provided”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences significant inconsistencies, with customers reporting both excellent and extremely poor interactions, reflecting a divided sentiment on their service efficacy.
Recent Reviews Mention...
“incorrect information despite confirmation”
“incredibly difficult to get any response”
“made 10 attempts to speak to someone”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage notably struggles, with numerous complaints about unexpected charges, hidden fees, and not honoring initial price quotes.
Recent Reviews Mention...
“charged for an added 4 months not requested”
“charged rush fee that was not requested”
“cost an additional $1600.00 for POD delivery”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage receives a mix of extreme dissatisfaction due to significant delays and high praise for efficiency and fast service in several instances.
Recent Reviews Mention...
“extreme delay in move”
“ease & efficiency”
“Mike is really fast with setting up and picking up”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally maintains a high standard of courteous and professional interactions, despite a few notable exceptions of unsatisfactory encounters.
Recent Reviews Mention...
“no care for the customer”
“enjoyed interacting with the delivery employees and phone reps”
“the driver was not friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage experiences a clear division among customers, with many expressing dissatisfaction and a lack of intent to use their service again, while a notably smaller group advocates for their service, citing ease and positive experiences.
Recent Reviews Mention...
“would not hire again due to negative experience”
“I am satisfied after the resolution but had issues before”
“would probably never use their service”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage experiences a mix of reviews, with a significant number of customers praising their crew for being professional, courteous, and knowledgeable, while a noticeable subset reports a lack of professionalism and issues with service delivery.
Recent Reviews Mention...
“showed no professionalism in addressing issue”
“lack of responsibility and poor service”
“drivers were excellent and courteous”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage predominantly exhibits a reluctance to take responsibility for mistakes and to adequately resolve customer issues.
Recent Reviews Mention...
“satisfied after finally hearing back, but had to chase them”
“refused to take responsibility for the mistake”
“did not address the issue of false charges appropriately”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally receives high praise for their careful and diligent approach, though there have been isolated incidents of property damage.
Recent Reviews Mention...
“drivers were very courteous and care about belongings”
“all my belongings made the move in excellent condition”
“Mike was super diligent, ensured property stays undamaged”
Customer Insights
Cost: $ 3194.00 from 4 reviews
Interstate Move Duration: 10 days from 3 reviews
Great Crew Members
| Eric | Eric was excellent |
| Eric Barrett | was helpful and ensured understanding of the service |
| Kendra, Mike Rivera | Kendra took order well, Mike had good communication |
| Mike Rivera | Mike was really fast and super diligent |
| Eric Barrett | made the process smooth and was professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Poughkeepsie Moving Services
