From its headquarters in Greenwich Village, Imperial Moving & Storage has offered moving services throughout New York City and New Jersey since 2006. Imperial has developed specialized knowledge of the different neighborhoods of the City while also providing national and international moving services as well. This highly-regarded NYC mover can handle both residential and office moves, short-term and long-term storage, and partial and full packing assistance. Its relocation planning professionals are experts at developing start-to-finish move plans and working around the specific needs and details of each customer's situation. When seeking the services of professional movers in New York City, NY for a smooth and successful move, quality and expert assistance is paramount.
Imperial Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Imperial Moving & Storage
Additional Cities Served: New Rochelle, Union City, West New York, Hoboken, Manhattan, BronxShow More >
Moving Services
- Local movers
- Long-distance movers
- Cross-country movers
- International movers
- Packing and unpacking services
- Storage services
- Residential movers
- Commercial movers
- Piano moving services
- Last-minute moves
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Summarized Review of Imperial Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Imperial Moving & Storage generally receives high praise for its professional and efficient moving services, though a few customers have shared negative experiences regarding pricing and handling.
Recent Reviews Mention...
“Doctor and Alex did a fantastic job”
“Doctor and his team are professionals”
“made our move very easy and efficient”
2. Punctuality
Nationwide Average: 8.07/10
Imperial Moving & Storage generally receives positive feedback for being on time, though there are several instances of significant delays and poor communication regarding late arrivals.
Recent Reviews Mention...
“They were on time”
“on time”
“fastest”
3. Affordability
Nationwide Average: 7.69/10
Imperial Moving & Storage receives mixed reviews with a number of customers praising their fair and competitive pricing, while a significant portion of clients report experiences with unexpected price increases, hidden fees, and perceived overcharging.
Recent Reviews Mention...
“Overpriced and undisclosed hidden charges.”
“good pricing”
“Locked in a price I could afford, no additional charges.”
4. Communication
Nationwide Average: 7.53/10
Imperial Moving & Storage appears to have highly inconsistent experiences, with some customers praising their responsiveness and helpfulness, and others citing experiences of unprofessionalism, poor follow-through, and difficulty in resolving issues.
Recent Reviews Mention...
“won't even respond to their own insurance company”
“prompt responses and communication”
“Sales Manager Mario was understanding, patient, and honest.”
5. Stick to Prices
Nationwide Average: 5.99/10
Imperial Moving & Storage has numerous customer complaints about not adhering to their original quotes, with frequent mentions of hidden charges, increased prices, and overcharging, despite a few instances where the quoted price was honored or negotiated successfully.
Recent Reviews Mention...
“provided a flat quote and exceeded expectations”
“Did not stick to quoted price due to hidden charges.”
“No additional charges as long as items were as specified.”
6. Speed
Nationwide Average: 8.58/10
Imperial Moving & Storage generally appears to have a reputation for being quick and efficient, with numerous instances of moves being completed faster than expected, though there are a few notable cases of delays and slow service that detract from an otherwise positive perception.
Recent Reviews Mention...
“were fast”
“working very high speed”
“diligent and fast”
7. Friendliness
Nationwide Average: 8.91/10
Imperial Moving & Storage generally receives high praise for their staff's courteous, hardworking, and pleasant demeanor, although a few isolated accounts suggest issues with unprofessional behavior and tips-related expectations.
Recent Reviews Mention...
“smile”
“courteous and so hard working”
“kindness extended by team members”
8. Will Hire Again
Nationwide Average: 8.18/10
Imperial Moving & Storage appears to be highly favored with numerous positive recommendations, despite a significant minority of customers expressing strong dissatisfaction and a clear reluctance to rehire.
Recent Reviews Mention...
“Highly recommend”
“Highly recommend this team”
“Highly recommend and use them again”
9. Professionalism
Nationwide Average: 8.31/10
Imperial Moving & Storage generally receives high praise for their crew's professionalism, albeit with some instances of criticism for lack of experience and occasional unprofessional behavior.
Recent Reviews Mention...
“reliable and professional”
“Doctor and his team are professionals”
“movers had no experience”
10. Conflict Handling
Nationwide Average: 4.07/10
Imperial Moving & Storage exhibits a wide range of responses, with numerous instances of dissatisfaction and poor resolution but also some reports of prompt and professional action, although the negative feedback significantly overshadows the positive.
Recent Reviews Mention...
“offered to settle this for 200”
“have not received the check for damages”
“did not rectify the mistake of canceling the reservation”
11. Precision & Care
Nationwide Average: 8.01/10
Imperial Moving & Storage generally receives high praise for their meticulous and protective approach, although there are several instances of customer dissatisfaction due to damaged or mishandled items.
Recent Reviews Mention...
“handle everything with care”
“ruined a 10k couch”
“They were careful”
Customer Insights
Cost: $ 1462.00 from 45 historical data points
Hourly Minimum: 4 hours from 7 reviews
Local Move Duration: 4 hours from 111 reviews
Interstate Move Duration: 3 days from 72 reviews
Great Crew Members
| Javier, Agustin | recommended and did an excellent job |
| Doctor | did incredible job with moving process |
| Javier | Javier and team were so efficient |
| Javier | did a great job and was praised |
| Javier | Javier's team handled the move smoothly |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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