Since 1924, Arnoff Moving & Storage has been delivering exceptional services to families and businesses across several states including New York, Massachusetts, Connecticut, Florida. Based in Poughkeepsie, NY, they also have a presence in Malta, NY. Proudly serving as an agent for North American Van Lines, they cover a comprehensive range of services - from local, long-distance, and international moving services to corporate relocation and commercial office moving and relocation. Aside from being expert moving services in Albany, NY, they also offer logistic solutions, storage and warehousing, packing, and shipping, catering to households and businesses of all sizes.
Arnoff Moving & Storage
About Arnoff Moving & Storage
Additional Cities Served: Schenectady, Torrington, Spring Valley, Poughkeepsie, Saratoga Springs, MiddletownShow More >
Moving Services
- Residential Movers
- Local Movers
- Long Distance Movers
- International Movers
- Corporate Relocation
- Commercial & Industrial Office Moving & Relocation
- Moving Resources
- Moving Supplies
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Arnoff Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.33/10
Nationwide Average: 8.44/10
Arnoff Moving & Storage generally receives high praise for their exceptional customer service and stress-free moving experiences, albeit with a few customers reporting poor experiences.
Recent Reviews Mention...
“repeatedly had horrible experience”
“Maria and her team were amazing and utmost professionals”
“they are just the best”
2. Punctuality
7.86/10
Nationwide Average: 8.07/10
Arnoff Moving & Storage generally receives high praise for being on time and prompt, although there are some notable instances of rescheduling, delays, and communication issues reported.
Recent Reviews Mention...
“rescheduled hours before the delivery”
“they never called or showed up”
“zero communication and they just show up without notice”
3. Affordability
6/10
Nationwide Average: 7.69/10
Arnoff Moving & Storage receives mixed feedback with some customers finding them competitively priced and offering excellent value, while others criticize the company for perceived price gouging and a lack of affordability.
Recent Reviews Mention...
“price is very competitive to other bids”
“price was an excellent value”
“Paid over $20k which indicates it wasn't affordable.”
4. Communication
6.75/10
Nationwide Average: 7.53/10
Arnoff Moving & Storage receives mixed feedback, with some customers highlighting their professionalism, responsiveness, and clear communication, while others express frustration over a lack of response, difficulty in contacting the company, and inconsistencies in customer service.
Recent Reviews Mention...
“no response to messages and no notification”
“had to call the company myself”
“terrible customer service and different answer every time”
5. Stick to Prices
7.82/10
Nationwide Average: 5.99/10
Arnoff Moving & Storage generally upholds their quoted prices with honesty and transparency, with only a rare exception necessitating negotiation.
Recent Reviews Mention...
“had to pay extra but resolved after negotiation”
“received a credit for less load weight, showing honesty”
“Charged exactly what they estimated”
6. Speed
8.9/10
Nationwide Average: 8.58/10
Arnoff Moving & Storage is overwhelmingly praised for their fast, efficient, and professional service, with only a rare mention of delays or a lack of speed.
Recent Reviews Mention...
“Described as lightning fast.”
“fast moving service”
“they were fast during our moves”
7. Friendliness
9.52/10
Nationwide Average: 8.91/10
Arnoff Moving & Storage consistently demonstrates outstanding courtesy, professionalism, and kindness, with the vast majority of customers experiencing positive interactions, though there's an isolated mention of unprofessional behavior.
Recent Reviews Mention...
“were kind and understanding”
“Pete and Tim make a great team”
“Intuitive, patient, and calmed a frightened poodle.”
8. Will Hire Again
7.88/10
Nationwide Average: 8.18/10
Arnoff Moving & Storage generally receives high praise for their service, with a significant number of customers stating they would highly recommend the company and use their services again, despite a few expressing strong dissatisfaction and advising against rehiring.
Recent Reviews Mention...
“would not hire again”
“I still don't have my furniture”
“will stop doing business and plan to notify others”
9. Professionalism
8.37/10
Nationwide Average: 8.31/10
Arnoff Moving & Storage typically receives high praise for their efficient, skilled, and courteous service, despite a few instances where customers reported unprofessional behavior.
Recent Reviews Mention...
“disgraceful service implies unprofessionalism”
“Set up new house beautifully, very efficient.”
“Professional job at its best”
10. Conflict Handling
2.9/10
Nationwide Average: 4.07/10
Arnoff Moving & Storage generally shows a tendency towards poor communication and an unsatisfactory response to mistakes, although there are some instances of proactive problem-solving.
Recent Reviews Mention...
“did not communicate changes, put on hold with no response”
“no effort to fix their own mistake”
“issues not handled well and frustration not addressed”
11. Precision & Care
7.95/10
Nationwide Average: 8.01/10
Arnoff Moving & Storage demonstrates a strong reputation for meticulousness and respect for customers’ belongings, with numerous accounts of diligent protection and careful moving, despite a few incidents of damage reported.
Recent Reviews Mention...
“had thousands of dollars of furniture roaming around”
“Put down coverings, kept walls and surfaces pristine.”
“they cared for the valuable art”
Customer Insights
Interstate Move Duration: 10 days from 5 reviews
Great Crew Members
| Pete,Tim | Pete and Tim make a great team |
| Tyree, Jim, Robert Jr. | Went above and beyond, very efficient and caring. |
| Maria | Maria and her team were amazing |
| Mike Gullo, Adam Nepell | extraordinary job, professional and organized |
| Doreen | Doreen was especially terrific and helpful |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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