Established in 1998, PODS Moving & Storage is an industry leader in providing personalized moving and storage solutions tailored to customers' unique needs. The company offers local and long-distance moving services, as well as storage solutions, with over 245 Storage Center locations servicing 46 states and 6 provinces. PODS provides contactless delivery, flexible scheduling, and a range of container sizes, including 8-foot, 12-foot, and 16-foot options. In addition to their core services, PODS offers additional services like moving supplies, packing and loading assistance, and car shipping services. The company has a presence in the United States, Canada, Australia, and the United Kingdom, with nearly 25 years in business and 3,000+ associates across their locations. As a notable provider of moving services, they serve many areas including Queens, NY.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Long Beach, Rockville Centre, Garden City, Mamaroneck, Floral Park, East RockawayShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
- Small Container (8Foot)
- Medium Container (12Foot)
- Large Container (16Foot)
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage has largely underperformed, with numerous customers reporting unfavorable experiences ranging from poor service, rude customer interaction, to overall dissatisfaction, despite a few positive reviews.
Recent Reviews Mention...
“great customer service”
“never ever use this company”
“not at all satisfied with the service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage consistently falls short in meeting scheduled times, resulting in widespread dissatisfaction among customers, aside from a singular exception of timely service during a hurricane.
Recent Reviews Mention...
“showed up when they said they would”
“on time”
“Missed scheduled drop-off appointment.”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is perceived as expensive due to numerous complaints about unexpected charges, non-competitive pricing, and questionable fee practices, despite one report of savings.
Recent Reviews Mention...
“probably find something cheaper”
“extremely expensive due to hidden fees”
“The quote they give is SUPER HIGH”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has overwhelmingly negative feedback, highlighted by issues such as unresponsive customer service, misinformation, and a lack of professionalism and helpfulness from representatives.
Recent Reviews Mention...
“customer service make it all worth it”
“PODS will not fix their mistakes”
“almost every day without ever getting a return call”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails, often charging more than expected, understating initial charges leading to hidden costs, and making logistical errors such as sending Pods to the wrong location.
Recent Reviews Mention...
“glitches with my payments suggest a scam”
“misled about pricing until the end”
“added expenses were not budgeted for”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has received criticisms for experiencing unexpected delays.
Recent Reviews Mention...
“A 15 min drop took over an hour”
“quick and efficient manner in packing and locking up pod”
“made my loading process very long”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage experiences mixed reviews, with reports of both extremely rude interactions and encounters with very nice personnel.
Recent Reviews Mention...
“one of the workers was kind enough”
“drivers and customer service were helpful”
“highly recommend moving with PODS, implies friendliness”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly faces criticism and dissatisfaction, with the majority expressing they would not use or recommend the service again.
Recent Reviews Mention...
“used them twice for cross-country moves”
“would not use PODS again”
“never ever use this company”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has consistently shown a deep lack of professionalism, including instances of destroying property, unprofessional behavior by drivers, dismissive customer service, complete disregard by representatives, and overall rudeness by the crew.
Recent Reviews Mention...
“want a professional experience”
“driver was super professional”
“crew conducted themselves well”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently fails to adequately address and resolve customer complaints, with minimal efforts made to ameliorate issues, highlighted by a singular account where a resolution was achieved after numerous attempts.
Recent Reviews Mention...
“PODS blames the customer for mistakes”
“waiting for a resolution then will update my review”
“did not attempt to rectify the added expenses”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage consistently fails, leading to damaged contents and containers.
Recent Reviews Mention...
“15% of items junked due to poor handling.”
“nothing was missing except a small picture frame”
“lift did not work properly, hard to load items”
Customer Insights
Cost: $ 729.00 from 7 reviews
Great Crew Members
| Hector Ortiz | Hector was very patient and helpful. |
| Hector | Hector Ortiz was an excellent driver |
| Manuel Serrano | Manuel expertly maneuvered on a busy road, made access easy. |
| Manuel | was fantastic, a pleasure to work with |
| Terri | made our move more enjoyable |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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