When it comes to moving, no job is too demanding for Always Moving. Founded in Rochester in 2007, it has a relentless commitment to delivering the highest quality of service standards in every job. Specializing in home and office relocations, the family-owned and operated company has an experienced staff who have the skills, passion, and meticulousness to move even the heaviest and most fragile of items. No matter where you’re moving in New York, Always Moving finds the best solutions for your moving challenges. Prioritizing customers’ comfort and convenience, it also performs last-minute relocations and after-hours moves. For a comprehensive list of movers in Rochester, NY, check out our dedicated city page.
Always Moving
About Always Moving
Additional Cities Served: Batavia, Geneva, Canandaigua, Geneseo, East Rochester, AlbionShow More >
Moving Services
- Small moving services
- Large moving services
- Moving households
- Moving offices
- Moving apartments
- Moving pianos
- Moving antiques
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 03/15/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Always Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.31/10
Nationwide Average: 8.44/10
Always Moving is widely regarded by customers as providing professional, efficient, and excellent moving services, with overwhelmingly positive experiences despite a few reports of dissatisfaction.
Recent Reviews Mention...
“experience with the company was absolutely amazing”
“great movers at a fair price”
“they moved very fast and professional”
2. Punctuality
7.38/10
Nationwide Average: 8.07/10
Always Moving generally maintains timely services and often arrives early, although there are notable instances of significant delays and poor communication regarding scheduling.
Recent Reviews Mention...
“they took a break during work hours due to rain”
“Moved us in a near blizzard”
“They were prompt”
3. Affordability
8.73/10
Nationwide Average: 7.69/10
Always Moving is generally perceived as offering fair, reasonable prices and better rates than their competition, with most customers finding their services to be a good value for the money.
Recent Reviews Mention...
“fair price”
“pricing was better than the competition”
“service felt overpriced especially with the incidents”
4. Communication
5.22/10
Nationwide Average: 7.53/10
Always Moving shows a stark contrast in customer experiences, with some praising their responsiveness and accommodation while others report serious issues with non-responsiveness, disregard for concerns, and poor communication practices.
Recent Reviews Mention...
“owner was so responsive and accommodating”
“they were non-responsive and dismissive to my concerns”
“Willing to communicate in bad weather”
5. Stick to Prices
5.81/10
Nationwide Average: 5.99/10
Always Moving has mixed reviews ranging from customers praising them for honesty and providing discounts to complaints about charging more than the original quotes.
Recent Reviews Mention...
“they charged me for a break they took”
“gave a discount for third guy not showing”
“quote was about $1000 lower than actual cost”
6. Speed
8.98/10
Nationwide Average: 8.58/10
Always Moving generally receives high praise for their fast and efficient service, although a few customers experienced delays or felt their job was rushed.
Recent Reviews Mention...
“they moved very fast”
“they were fast and effective”
“moved all my stuff within two hours”
7. Friendliness
8.65/10
Nationwide Average: 8.91/10
Always Moving generally receives high praise for their amiable, courteous, and professional behavior, despite a few isolated incidents of reported rudeness.
Recent Reviews Mention...
“they are funny”
“were safe and respectful”
“one mover behaved inappropriately towards me”
8. Will Hire Again
7.96/10
Nationwide Average: 8.18/10
Always Moving is highly regarded by most customers, receiving strong recommendations and intentions for future use despite a small subset of clients who express dissatisfaction and a reluctance to rehire.
Recent Reviews Mention...
“would definitely refer them to anyone”
“Highly recommended”
“Highly recommended”
9. Professionalism
7.73/10
Nationwide Average: 8.31/10
Always Moving generally receives praise for their professional conduct during moves, though there are a few reports of unprofessional behavior.
Recent Reviews Mention...
“move was flawless and professional”
“they moved very fast and professional”
“crew behaved unprofessionally and inappropriately”
10. Conflict Handling
1.5/10
Nationwide Average: 4.07/10
Always Moving demonstrates a persistent refusal to offer compensation, address issues, or acknowledge customer complaints, illustrating a consistent disregard for rectifying errors or damages encountered by their clients.
Recent Reviews Mention...
“refused to offer compensation or fix issues”
“not willing to wait or reschedule”
“did not attempt to rectify reported damages”
11. Precision & Care
8.22/10
Nationwide Average: 8.01/10
Always Moving generally receives high praise for their carefulness and professionalism, though there are a few reports of damage and neglect.
Recent Reviews Mention...
“all stuff arrived in the same condition”
“my items were damaged, including a washer”
“They were careful with my items”
Customer Insights
Hourly Minimum: 0.25 hours from 3 reviews
Local Move Duration: 2 hours from 8 reviews
Great Crew Members
| Curry, Mike, Joe | hard working and careful with our things |
| Kurry | Kurry and his crew did great work |
| Curry, Mike, Joe | worked so hard and were careful with our things |
| Kenny, Kurry, Lavar | were very friendly and professional |
| Kenny, Kurry, Lavar | were very friendly and carried out the move efficiently |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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