Based in Rochester, New York, Ken's Neat Moving & Storage has been delivering reliable and stress-free moving services since 1990. This team provides residential and commercial moving, labor-only moves, packing services, full-service storage, and the transportation of oversized or overweight items. Their services cater not only to local moves within a 100-mile radius but also to long-distance moves beyond. The company offers secure, climate-controlled, and containerized storage solutions at their warehouse for both short-term and long-term needs. Having over thirty years of experience in the moving industry, Ken's Neat Moving & Storage takes pride in its proven track record of damage-free moves and a high rate of repeat and referral business.
Ken's Neat Moving & Storage
About Ken's Neat Moving & Storage
Additional Cities Served: Batavia, Geneva, Geneseo, East Rochester, Albion, WebsterShow More >
Moving Services
- Cheap moving services
- Local moving services
- Long-distance moving services
- Cross-country moving services
- International moving services
- Small moving services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Last-minute moving services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Ken's Neat Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Ken's Neat Moving & Storage generally garners high praise for their professionalism, efficiency, and ease of moving service, with numerous customers expressing their intention to do repeat business despite a few reporting negative experiences.
Recent Reviews Mention...
“made moving easy and will do business again”
“absolutely great experience”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Ken's Neat Moving & Storage generally receives positive remarks for their timely arrivals and adherence to schedules, although there are a few instances of dissatisfaction regarding unexpected early arrivals or lateness.
Recent Reviews Mention...
“movers were on time”
“finished in a timely manner”
“they came late”
3. Affordability
Nationwide Average: 7.69/10
Ken's Neat Moving & Storage generally receives appreciation for fair pricing and completing moves under budget, although there are some concerns about high costs for individuals with limited income and instances of being charged more than quoted.
Recent Reviews Mention...
“prices are fair”
“good price for the hard labor”
“charged me arms and legs”
4. Communication
Nationwide Average: 7.53/10
Ken's Neat Moving & Storage has received mixed sentiments, with a majority highlighting positive interactions and prompt responses, while a notable minority reports unreturned calls and dissatisfaction with issue resolution.
Recent Reviews Mention...
“called to confirm, received callback”
“pleasant and even fun to interact with”
“left saying they'd be back and don't”
5. Stick to Prices
Nationwide Average: 5.99/10
Ken's Neat Moving & Storage generally receives high praise for often coming in under budget and delivering services at or below the estimated costs, although there are a few instances of billing discrepancies and unexpected charges.
Recent Reviews Mention...
“cost below what was quoted”
“came in under estimate”
“the move was completed under the estimated price”
6. Speed
Nationwide Average: 8.58/10
Ken's Neat Moving & Storage generally receives high praise for conducting very quick, efficient, and timely moves, with only a few instances of dissatisfaction related to service disruption.
Recent Reviews Mention...
“very quick move”
“made sure to get done quickly”
“very efficient and fast”
7. Friendliness
Nationwide Average: 8.91/10
Ken's Neat Moving & Storage generally receives high praise for their professional, pleasant, and caring team, with notable instances of positive interactions and courteous behavior, overshadowing a few experiences of rudeness and unprofessional conduct.
Recent Reviews Mention...
“very professional and made sure to get done quickly”
“friendly and helpful overall”
“pleasant and even fun to interact with”
8. Will Hire Again
Nationwide Average: 8.18/10
Ken's Neat Moving & Storage Could you please clarify what information or assistance you are seeking? Would you like additional research, or do you have a specific question or topic that you would like to discuss further?
Recent Reviews Mention...
“will be doing business again”
“absolutely great experience”
“very happy with the whole process”
9. Professionalism
Nationwide Average: 8.31/10
Ken's Neat Moving & Storage generally receives high praise for their efficient, respectful, and professional conduct, despite some instances of unprofessionalism and complaints about the management and crew behavior.
Recent Reviews Mention...
“they were all professional”
“very professional”
“conducted themselves professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
Ken's Neat Moving & Storage has mixed feedback, with instances of unresponsiveness and unsatisfied customers, alongside cases where they have made reparations such as issuing refunds, offering discounts, and fixing items.
Recent Reviews Mention...
“didn't replace anything when requested”
“owner won’t answer my calls to address issue”
“told us they would come back and never did”
11. Precision & Care
Nationwide Average: 8.01/10
Ken's Neat Moving & Storage is largely praised for its careful and compassionate approach, although there are a few incidents of breakages and damages that have led to dissatisfaction among some clients.
Recent Reviews Mention...
“careful with all of my belongings”
“efficient and careful”
“movers went out of their way to handle everything with care”
Customer Insights
Local Move Duration: 3 hours from 7 reviews
Great Crew Members
| Ken | Ken is wonderful and a pleasure to work with |
| Lolo, Mitch, Rich, Matt | amazing during the move |
| Mitch, Lorenzo | compassionate, caring, and efficient during the move |
| Ken | Ken helped schedule the move last minute |
| Ronnie, Brent | efficient teamwork and minimal lag time |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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