PODS Moving & Storage has been providing innovative Rochester, NY moving services for nearly 25 years. The company is based in the United States, with services also available in Canada, Australia, and the United Kingdom. PODS offers flexible and convenient solutions for residential and business moves, including portable storage containers, built-in storage, adjustable scheduling, and the ability to load and unload belongings at your own pace. In addition to their core services, PODS also provides packing supplies, connection to local labor providers, and car shipping services. With a focus on unparalleled customer support and personalized solutions, PODS stands out among other moving companies.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Batavia, Geneva, Corning, Canandaigua, Geneseo, East RochesterShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.36/10
Nationwide Average: 8.44/10
PODS Moving & Storage has mixed reviews, with numerous customers expressing high satisfaction with their services and ease of use while a significant minority report negative experiences regarding customer service, moving issues, and perceived value.
Recent Reviews Mention...
“Worst company to try to work with.”
“very happy with the service provided”
“PODS was the perfect solution for our needs”
2. Punctuality
5.86/10
Nationwide Average: 8.07/10
PODS Moving & Storage has a mixed reputation with several customers praising their on-time delivery and pickup, while a significant number of others report experiences of late arrivals and miscommunication.
Recent Reviews Mention...
“lied to about drop off times, late pickup”
“pod was delivered and picked up as scheduled”
“delivery and pickup was scheduled and on time”
3. Affordability
5.9/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews with several customers finding their services reasonably priced and valuable, while a significant portion critiques it for high costs and lacking price transparency.
Recent Reviews Mention...
“I guess you get what you pay for”
“price was very reasonable”
“easy, affordable, and convenient”
4. Communication
4.98/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences significantly varied reviews, with some customers praising exceptional service and accommodation, while many others report frustration with confusing operations, poor responsiveness, and rude interactions.
Recent Reviews Mention...
“operation is confusing.”
“customer service was the worst I have ever had”
“customer service accommodated special requests”
5. Stick to Prices
4.53/10
Nationwide Average: 5.99/10
PODS Moving & Storage generally struggles with maintaining consistency and often charges more than initially quoted, despite some customers reporting satisfactory experiences with accurate billing.
Recent Reviews Mention...
“after delivery another fee they don't tell you about”
“no payment until they drop off the container”
“Exact price paid as quoted”
6. Speed
6.69/10
Nationwide Average: 8.58/10
PODS Moving & Storage receives mixed reviews, with some customers praising their efficient and fast service, while others criticize them for causing extra charges and attempting to cut loading times short.
Recent Reviews Mention...
“fast delivery and pickup.”
“Efficient service”
“caused an extra hour charge for movers”
7. Friendliness
7.33/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for the politeness and friendliness of their drivers and staff, despite a few reported instances of poor customer service and rude behavior.
Recent Reviews Mention...
“attitude on the phone and won’t work with you.”
“both drivers were friendly”
“drivers were very polite”
8. Will Hire Again
6.1/10
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback, with a number of customers expressing high satisfaction and readiness to use their services again, while a significant portion also express strong dissatisfaction and an unwillingness to rehire.
Recent Reviews Mention...
“Never use this company!”
“would absolutely use the service again”
“would highly recommend PODS”
9. Professionalism
6.03/10
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed reactions, with several instances of exceptional service and professionalism being overshadowed by significant complaints regarding unprofessionalism, confusion, and poor customer service.
Recent Reviews Mention...
“Untrustworthy and confusing operation.”
“Tony C was excellent.”
“constant mistakes and frustrations”
10. Conflict Handling
2.54/10
Nationwide Average: 4.07/10
PODS Moving & Storage generally shows poor responsiveness and effectiveness in addressing and rectifying customer complaints, despite a few instances of satisfactory issue resolution.
Recent Reviews Mention...
“won’t work with you in any situation.”
“have not responded to requests to correct the issue”
“didn't rectify the mistake of a storage fee”
11. Precision & Care
5.01/10
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed reactions, with some customers praising the flawless condition of their belongings, while many others report significant damage to both their items and property.
Recent Reviews Mention...
“no damage at all”
“took care to not damage anything”
“my bed frame was completely damaged”
Great Crew Members
| Joshua | Joshua was nice |
| Tony C | Can't say enough about him. |
| Fred Hutchinson, The rest of the PODS crew | provided good customer service |
| Tony | see a guy named Tony |
| Anthony | helped willingly and resolved my issue efficiently |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
39 Breck St, Rochester, NY, 14609
(877) 770-7637
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