Rochester Moving & Storage has been providing quality moving and storage services in Rochester and Western NY since 1993. If you're wondering about trusted and secure movers in Rochester, NY, our family-owned company has a service area that includes local, metro, and long-distance services. As part of our continued commitment to make moving less stressful, we offer various services such as full-service relocation, secure moving with well-equipped vans and trucks, and long-distance moves with no hassle. The company is recognized in the real estate market as a preferred mover of Howard Hanna, Hunt, and ReMax, and is a yearly recipient of the Angie's List Super Service Award.
Rochester Moving & Storage
About Rochester Moving & Storage
Additional Cities Served: Geneva, Fulton, Potsdam, Monroe, Geneseo, East RochesterShow More >
Moving Services
- Full Service Relocation
- Long Distance
- Apartment Moving
- Appliance Moving
- Assembly & Installation
- Boxes
- Bubble Wrap
- Container Services
- Do-It-Yourself Assistance
- Destination Services
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Rochester Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.3/10
Nationwide Average: 8.44/10
Rochester Moving & Storage has received mixed reviews ranging from high praise for mover performance and accurate billing to severe criticism for overcharging and inaccurate estimates causing customer stress.
Recent Reviews Mention...
“Their moving service is totally mess”
“many scratches and damages to items and property”
“great work by movers”
2. Punctuality
9.06/10
Nationwide Average: 8.07/10
Rochester Moving & Storage generally receives positive feedback for timely arrivals, although there has been at least one significant instance of a delay.
Recent Reviews Mention...
“immediate service, even on short notice”
“got everything done quickly”
“team was timely”
3. Affordability
6.74/10
Nationwide Average: 7.69/10
Rochester Moving & Storage has received mixed reviews with some customers finding their services reasonably priced, while others have reported being overcharged compared to initial quotes.
Recent Reviews Mention...
“offered a good value”
“very fair price”
“extremely reasonable prices for the service provided”
4. Communication
7.63/10
Nationwide Average: 7.53/10
Rochester Moving & Storage generally provided clear and easy interaction with some personnel, but experienced a significant communication issue with a customer post-move.
Recent Reviews Mention...
“harassed when complained”
“easy scheduling process”
“were communicative ahead of the moving date”
5. Stick to Prices
6.12/10
Nationwide Average: 5.99/10
Rochester Moving & Storage has mixed reviews, with some customers reporting accurate billing as estimated, while others experienced significant overcharging or gross underestimations of the job costs.
Recent Reviews Mention...
“it all happened exactly as promised”
“no hidden fees and stuck to the quoted estimate”
“Paid less than the estimated price”
6. Speed
9.35/10
Nationwide Average: 8.58/10
Rochester Moving & Storage consistently receives high praise for completing tasks quickly and finishing earlier than expected.
Recent Reviews Mention...
“fast, efficient service”
“move completed in two hours”
“team worked fast and efficiently”
7. Friendliness
8.52/10
Nationwide Average: 8.91/10
Rochester Moving & Storage has been consistently described as having a hardworking, respectful team, with a friendly, caring, and humorous attitude, along with a very likable owner named Dave.
Recent Reviews Mention...
“harassed when complained”
“everyone was very friendly and attentive”
“professional gentlemen”
8. Will Hire Again
8.06/10
Nationwide Average: 8.18/10
Rochester Moving & Storage receives mixed feedback with several customers likely to recommend them and others expressing clear reluctance to re-engage their services.
Recent Reviews Mention...
“Their moving service is totally mess”
“would not hire again due to damages and harassment”
“would hire again”
9. Professionalism
8.48/10
Nationwide Average: 8.31/10
Rochester Moving & Storage is highly regarded for providing excellent work and having good work ethics.
Recent Reviews Mention...
“unprofessional in handling complaints”
“professional gentlemen”
“crew conducted themselves professionally”
10. Conflict Handling
2.23/10
Nationwide Average: 4.07/10
Rochester Moving & Storage has shown an inconsistent approach as represented by an instance where Dave acknowledged a mistake with a dropped suitcase but also displayed a lack of empathy and responsibility in another instance.
Recent Reviews Mention...
“refused to cover full cost of repairs”
“Dave noticed the dropped suitcase”
“did not attempt to right a wrong”
11. Precision & Care
7.98/10
Nationwide Average: 8.01/10
Rochester Moving & Storage generally receives positive feedback for being respectful and careful, albeit with incidents of damaged furniture causing concern for some customers.
Recent Reviews Mention...
“did not protect furniture, resulting in damage”
“as careful as can be with my items”
“no breakage or loss”
Great Crew Members
| Dave | Dave and his crew did great work |
| Tim | Tim was nice to work with |
| Tim Skrip, Dave | great effort and easy scheduling process |
| Tim, Dave | Tim and Dave helped out, offered to re-hang items, moved an extra item |
| Dave, Tim | Dave gave a good quote, Tim executed the move well. |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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