International Van Lines is an esteemed American moving company established in 2000. Based in multiple locations including Florida, New York, Chicago, California, and Arizona, the company specializes in national and international relocation services. In Russell Gardens, this company is part of the vast network of movers in Russell Gardens, NY. It conducts over 20,000 moves per year, covering over 140 countries worldwide, and offering a range of services including packing, loading, storage, insurance, and international auto shipping. As a licensed carrier with the Department of Transportation (DOT) and licensed by the Federal Maritime Commission, International Van Lines ensures all their movers are background-checked and drug tested to provide reliable and efficient services. The company distinguishes itself by its commitment to customer satisfaction and its user-friendly process involving a virtual tour option for estimates.
International Van Lines
About International Van Lines
Additional Cities Served: Fulton, Russell Gardens
Moving Services
- Cheap moving services
- Local moving services
- Longdistance moving services
- Crosscountry moving services
- International moving services
- Small move services
- Piano moving services
- Pool table moving services
- Appliance moving services
- Lastminute moving services
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/11/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of International Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
International Van Lines receives mixed feedback, with many customers praising their excellent, dedicated service and ability to handle moves safely and efficiently, while others report significant issues such as lost belongings, damaged furniture, and unexpected charges.
Recent Reviews Mention...
“crew was kind but furniture was damaged”
“great work by movers”
“chose this company and they did a fantastic job”
2. Punctuality
Nationwide Average: 8.07/10
International Van Lines generally receives praise for their timeliness and readiness, though there have been notable instances of significant delays without proper notification.
Recent Reviews Mention...
“team arrived on time”
“quick and ready for action”
“the crew was punctual”
3. Affordability
Nationwide Average: 7.69/10
International Van Lines has garnered criticism for charging significantly more than the original quotes, including surprise charges that left customers feeling the service was expensive.
Recent Reviews Mention...
“was charged far more than the original quote”
“charged $5300 over the quote”
“surprise charges, felt expensive”
4. Communication
Nationwide Average: 7.53/10
International Van Lines has received mixed reviews, with some customers praising their responsiveness and assistance, while others have had issues with unresponsiveness and poor customer service.
Recent Reviews Mention...
“customer service was able to get the planning moving quickly”
“hours on the phone and in email with no resolution”
“miserable delivery and customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
International Van Lines consistently charges significantly more than their initial quotes according to customer feedback.
Recent Reviews Mention...
“was charged 50% more than the quoted price”
“quoted $4700 but charged $10050”
“did not stick to quoted prices”
6. Speed
Nationwide Average: 8.58/10
International Van Lines generally receives high praise for completing moves ahead of schedule and on time, though they have experienced issues with delayed drop-off service.
Recent Reviews Mention...
“move wrapped up ahead of schedule”
“got our things to us on time”
“delayed drop off service”
7. Friendliness
Nationwide Average: 8.91/10
International Van Lines consistently demonstrates exceptional kindness, courtesy, and a keen focus on customer satisfaction, as evidenced by their polite and friendly staff at every interaction.
Recent Reviews Mention...
“crew picking up and delivering were very kind”
“everyone was focused on improving our opinion”
“team was courteous”
8. Will Hire Again
Nationwide Average: 8.18/10
International Van Lines seems to have a polarized customer base, with a notable number of clients either highly recommending their services for future projects or entirely dismissing the idea of rehiring due to negative experiences.
Recent Reviews Mention...
“would definitely hire this company again”
“would avoid this company at all costs”
“would avoid this company”
9. Professionalism
Nationwide Average: 8.31/10
International Van Lines generally receives high praise for their detail-oriented, honest, and hard-working team, despite a few reports of unprofessional behavior.
Recent Reviews Mention...
“were honest and hard-working”
“pickup team was professional and detail oriented”
“dedication to their craft deserves applause”
10. Conflict Handling
Nationwide Average: 4.07/10
International Van Lines demonstrates a disappointing lack of effort in addressing customer concerns, offering apologies, or providing compensation for damages and service failures.
Recent Reviews Mention...
“response was delayed and defeatist”
“given them ample opportunity to make right”
“don't do anything for damages”
11. Precision & Care
Nationwide Average: 8.01/10
International Van Lines has received mixed feedback, with numerous customers praising their meticulous and cautious approach, while a significant minority reported damages and careless handling.
Recent Reviews Mention...
“furniture was damaged, most beyond repair”
“carefully padded and packed ensuring no damage”
“items vanished and response was defeatist”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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