Brown's Moving & Storage is a full-service moving company based in Syracuse, New York. They provide residential, office, and international moving services. Alongside this, they offer storage options for when clients' new homes are not yet ready. The company is committed to exceeding customers' expectations, aiming to remove as much stress as possible from the moving process. In addition to offering expert packing and unpacking, Brown's Moving & Storage also ensures personalized service through their Quality Labor Certification. This certification teaches standardized and safe packing techniques to provide fast and efficient movers in Syracuse, NY.
Browns Moving & Storage
Moving Services
- Residential Moving
- International Relocations
- Corporate Relocation Services
- Office and Industrial Relocations
- Electronics & HighValue Shipments
- Containerized Storage
- Expert Packing & Unpacking
- Local Warehouse Services
- Full Replacement Value Protection Available
- Training & Development
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Browns Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.67/10
Nationwide Average: 8.44/10
Browns Moving & Storage appears to have a polarized reputation with numerous customers experiencing exceptional service marked by professionalism and efficiency, while a significant portion of clients report extreme dissatisfaction, including instances of missed deliveries and unprofessional conduct.
Recent Reviews Mention...
“hiring them was a mistake”
“very disappointed and never again”
“Super helpful - efficient and effective”
2. Punctuality
5.22/10
Nationwide Average: 8.07/10
Browns Moving & Storage has received mixed feedback, with a number of complaints about late or non-existent deliveries, counterbalanced by several instances of being commended for on-time arrivals and good communication about their scheduling.
Recent Reviews Mention...
“they delivered on the wrong day”
“delivery was ten days late”
“driver drove away without delivering”
3. Affordability
5.95/10
Nationwide Average: 7.69/10
Browns Moving & Storage receives mixed reviews, with some customers finding their prices reasonable and the best among competitors, while others feel misled by pricing discrepancies and charges different from initial quotes.
Recent Reviews Mention...
“reasonable price”
“best price out of four different companies”
“liars about price, charge you another”
4. Communication
4.94/10
Nationwide Average: 7.53/10
Browns Moving & Storage appears to have inconsistent experiences among customers, with reports of poor coordination and unresponsiveness contrasted by instances of proactive and effective communication.
Recent Reviews Mention...
“mixed messages and poor coordination”
“never responded to calls or texts”
“agent wouldn't answer the phone or schedule delivery”
5. Stick to Prices
5.61/10
Nationwide Average: 5.99/10
Browns Moving & Storage receives mixed feedback, with some customers experiencing adherence to the initial quotes and refunds for overestimation, while others report being charged more than the price originally quoted.
Recent Reviews Mention...
“had to pay the contracted rate for extra days”
“received a refund due to lighter load than estimated”
“say one price then charge another”
6. Speed
6.18/10
Nationwide Average: 8.58/10
Browns Moving & Storage has received mixed feedback, with some customers praising their efficiency and quick service, and others expressing dissatisfaction with delays, no-shows, and slow-moving workers.
Recent Reviews Mention...
“efficient and effective”
“Quick unloading”
“Loaded within minutes.”
7. Friendliness
6.92/10
Nationwide Average: 8.91/10
Browns Moving & Storage has received mixed reviews, with several customers praising the staff as very friendly, awesome, and courteous, while others have reported instances of unprofessionalism, rudeness, and even hostile behavior.
Recent Reviews Mention...
“unprofessional and did not coordinate properly”
“employees got into a physical fight”
“Awesome people”
8. Will Hire Again
6.13/10
Nationwide Average: 8.18/10
Browns Moving & Storage seems to have a polarizing effect, with some customers expressing extreme dissatisfaction and vowing never to use their services again, while others are highly satisfied, offering strong endorsements and a willingness to rehire the company for future moves.
Recent Reviews Mention...
“would not hire again due to the experience”
“may file a State business complaint”
“would not use them under any circumstances”
9. Professionalism
6/10
Nationwide Average: 8.31/10
Browns Moving & Storage has received mixed feedback, with stark contrasts between experiences of courteous, professional conduct, and several accounts of unprofessional behavior and mishandling.
Recent Reviews Mention...
“unprofessional handling of the delivery”
“employees fight, incompetence mentioned”
“they were very professional”
10. Conflict Handling
2.14/10
Nationwide Average: 4.07/10
Browns Moving & Storage appears to consistently struggle with resolving customer issues and rectifying mistakes, though there were rare instances where efforts were made to address customer complaints.
Recent Reviews Mention...
“could not make a claim for damaged items”
“owner did not help resolve the issue”
“had to reach out to rectify the issue myself”
11. Precision & Care
6.09/10
Nationwide Average: 8.01/10
Browns Moving & Storage has received varying feedback, with numerous customers praising the careful handling of their belongings and a comparable number of reports on negligence, leading to damages and mishandling of items.
Recent Reviews Mention...
“left the heavy furniture outside”
“antique chair broke, console chipped, items stolen”
“they were careful with the couch”
Great Crew Members
| Jeremy | was apologetic and communicative despite issues |
| Rick, Randy | Rick & Randy were the best crew members |
| John | John was very kind and professional |
| Devon | Devon was nice and stayed in contact |
| Joel Brown | great boss to work for |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Syracuse Moving Services
