1-800-PACK-RAT Moving and Storage is a company that provides convenient, secure, and affordable moving and storage solutions. They offer all-steel, portable storage and moving containers to ensure the safe and secure transportation of items. The company serves customers nationwide, providing services for both long-distance and local moves. Serving a city such as Rochester, NY, they are able to offer flexible, on-site, and secure warehouse storage solutions to both residential and commercial clients. With various container sizes and storage options available, they are able to meet different needs for those seeking moving services in the local area. 1-800-PACK-RAT prides itself on delivering exceptional customer service and simplifying the moving and storage process for its customers.
1-800-PACK-RAT Moving and Storage
About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Cortland, Corning, East Rochester, Albion, Webster, MedinaShow More >
Moving Services
- Local Moving Solutions
- LongDistance Moving Solutions
- Cross Country Moving
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Compare Us to The Competition
- Residential Solutions
- Portable Storage Containers
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage largely impresses with exceptional moving services and meticulous handling, although a few customers experienced unsatisfactory service.
Recent Reviews Mention...
“great work by movers”
“meticulous handling of my belongings and efficient service”
“Pack-Rat Moving was outstanding in every way.”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers praising their timely service while others criticize them for significant delays and lack of communication.
Recent Reviews Mention...
“Their staff was prompt.”
“their prompt and efficient service”
“they did not deliver on time and did not notify”
3. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage experiences mixed reviews, with some customers praising their responsiveness and helpfulness, while others report significant frustrations with long wait times, lack of updates, and poor customer service interactions.
Recent Reviews Mention...
“Communicative and made my move seamless.”
“very long wait times on customer service”
“always available by phone when needed”
4. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage consistently demonstrates a highly positive demeanor, with both the team and specific members like Mitch mentioned for their friendly attitude, making processes less stressful and more enjoyable through their kindness and sense of humor.
Recent Reviews Mention...
“they are friendly”
“team was friendly”
“their staff was friendly”
5. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage has received mixed feedback with a notable number of customers expressing strong satisfaction and loyalty, while a significant portion also indicating a refusal to use or recommend their services again due to various dissatisfaction points.
Recent Reviews Mention...
“appreciate their commitment to customer satisfaction”
“recommend this company and would hire again”
“was the best decision I could have made”
6. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage is highly regarded for their organized, courteous, and dedicated team, although there were isolated incidents of disappointment related to professionalism issues.
Recent Reviews Mention...
“organized team”
“crew was professional, courteous”
“dedication to excellence”
7. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage consistently failed to acknowledge mistakes, showed minimal interest in resolving issues, and offered insufficient compensation for significant inconveniences.
Recent Reviews Mention...
“did not acknowledge mistake or provide solutions”
“couldn't care less and leaving me no choice”
“did not rectify the situation”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Rochester Moving Services
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