U-Pack is a professional DIY moving service available in all 50 states, Canada, and Puerto Rico. Its location in Belmont serves Charlotte, Gastonia, and other nearby cities in North Carolina. It is one of the hundreds of service centers nationwide offering door-to-door moves for homes of all sizes, including military, senior, student, job relocation, and cross-country moves. U-Pack provides you with a metal, weatherproof container to pack your belongings into. From there, U-Pack drives the container to your new place for you, so you don’t have to carry anything but your keys! The company then picks up the container once you’re done unloading. U-Pack offers quality moving services while making the entire process more convenient and affordable with no waiting time for deliveries or surprise charges when all is said and done.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Gastonia, Rock Hill, Huntersville, Indian Trail, Mooresville, MatthewsShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- U-Pack vs Full Service Comparison
- U-Pack vs Portable Storage Comparison
- U-Pack vs Truck Rental Comparison
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack overwhelmingly impresses its customers with professional, efficient, and stress-free moving experiences, underscored by a few instances of dissatisfaction.
Recent Reviews Mention...
“Great experience with the service”
“Probably one of the best moves I've done”
“terrific and professional service”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally provides reliable and on-time service, with many customers praising its timely deliveries and pickups, though there are a few instances of delays and scheduling issues reported.
Recent Reviews Mention...
“delivery of the containers was on time”
“They picked up my pods today as promised”
“have to be available all day for pick up and drop off”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is highly praised for its excellent deals, savings, and unbeatable pricing compared to competitors, making it the go-to choice for budget-conscious customers.
Recent Reviews Mention...
“FAR better deal and quality than other services”
“saved us thousands of dollars”
“gave me about 5 different options to save money”
4. Communication
Nationwide Average: 7.53/10
U-Pack is generally praised for its excellent customer service, responsiveness, and effective use of technology, though there are a few criticisms regarding follow-ups and coordination with contractors.
Recent Reviews Mention...
“they should have followed up with a phone call”
“able to track the status of our cubes throughout the move”
“The sales team was very helpful and friendly”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack generally maintains the integrity of their initial quotes with minimal surprises or deviations, ensuring a reliable and trustworthy pricing model for their customers.
Recent Reviews Mention...
“pricing was exactly what I was quoted”
“no mention of changing prices, so assuming quoted price was honored”
“Process was exactly as detailed”
6. Speed
Nationwide Average: 8.58/10
U-Pack is generally praised for its quick and efficient service, evidenced by numerous remarks about fast deliveries, prompt pickups, and an overall efficient moving process, with only a couple of reports of delays.
Recent Reviews Mention...
“Fast and helpful indicates quick service”
“entire customs process was a breeze”
“loaded and picked up trailer promptly without delays”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently demonstrates exceptional customer service, with reviews highlighting their kind, accommodating, and helpful team members, from office staff to drivers, contributing to positive experiences.
Recent Reviews Mention...
“kind and accommodating team”
“very helpful and friendly”
“no specific mention, but overall positive experience implies friendliness”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack receives overwhelmingly positive feedback from customers who express a high interest in using their services again due to great experiences, professionalism, and customer service, with only a few individuals not wanting to hire again.
Recent Reviews Mention...
“would recommend them without reservation”
“Would definitely hire again due to great experience”
“would use Upack again if I had to move”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack receives overwhelmingly positive feedback for their professional team, courteous staff, and exemplary handling of moves, with virtually all reviewers highlighting the company's professionalism, despite a single report of an unprofessionally handled claim.
Recent Reviews Mention...
“professional team”
“impressed with my recent move”
“very professional interactions”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack shows mixed performance, with some customers praising their efforts to resolve issues while others criticize a lack of meaningful action to rectify problems.
Recent Reviews Mention...
“Got the snagged cable situation resolved professionally”
“didn’t offer any recourse”
“attempted to resolve initial trailer issue”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally ensures items are transported securely and arrive in good condition, notwithstanding a few reports of minor damages and mishandling.
Recent Reviews Mention...
“nothing was damaged or broken”
“Our items were all intact upon arrival”
“no damages at all”
Customer Insights
Interstate Move Duration: 5 days from 14 reviews
Great Crew Members
| Philip, Terry-Dixie | Both were top notch and very helpful |
| AJ | AJ informed about exceeding the initial 17 feet |
| Two moving guys in Dallas | helped with the move effectively |
| John | John's professionalism and courtesy stood out |
| LT, Mr. Hilton | very friendly, respectful, and prompt with their drop-offs |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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