1-800-PACK-RAT Moving and Storage provides customers a stress-free moving and storage experience. The company utilizes all-steel, weatherproof, portable moving and storage containers to ensure their customers' belongings are safe and secure. They offer long-distance and local moving solutions, equipping them to be one of the trusted Charlotte, NC movers. The company allows clients to pack at their own pace and leave the driving to them. Apart from moving services, they also provide both on-site storage and secure warehouse storage solutions across their nationwide network of over 65 locations. The company is known for their great customer service, aiming for maximum customer satisfaction and setting themselves apart from their competition. Unfortunately, information regarding the year of establishment, specific service area, and ownership details is not provided.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Huntersville, Waxhaw, Tega Cay
Moving Services
- Local Moving Solutions
- LongDistance Moving Solutions
- Cross Country Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Residential Solutions
- Military Moving
- Moving Containers
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 09/03/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage appears to have a predominantly negative customer consensus with a few notable but limited positive experiences.
Recent Reviews Mention...
“great experience with them”
“belongings were essentially destroyed”
“damaged or destroyed over 15 items due to neglect”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage consistently fails to meet scheduled pickup and delivery times, often without notification to customers.
Recent Reviews Mention...
“they never called and rescheduled last minute”
“driver did not show up as expected”
“team was punctual”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage generally offers competitive prices and occasional promotional discounts, though some customers have reported unexpected additional charges.
Recent Reviews Mention...
“Paid extra but felt the service provided was worth it”
“out over $3000 due to their mistake”
“cost effective solutions imply affordability”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage generally struggles with clear and timely customer interactions, though there are rare instances of exceptional customer service.
Recent Reviews Mention...
“informative during the booking and scheduling process”
“they never called to notify about the drop-off”
“difficult to schedule pickup and get updates”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage often disappoints customers with unexpected charges and fees that exceed the initially agreed-upon amounts, despite a few instances of adhering to the original quotes.
Recent Reviews Mention...
“refunded unexpected surcharge after a complaint”
“continuously increase my payment”
“did not stick to the quoted prices.”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage has consistently disappointed customers due to extensive delays, repeated rescheduling, and significant delays in POD delivery.
Recent Reviews Mention...
“quick to deliver for booking”
“very fast unloading”
“very efficient pick up”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage typically receives negative feedback due to rude drivers, overall incompetence, and unhelpful staff, although there was one instance where the delivery personnel were noted to be friendly.
Recent Reviews Mention...
“mixed interactions, some kind and some unresponsive”
“interactions felt negative and unhelpful.”
“customer service and supervisor were nice”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage generally faces significant resistance due to overwhelmingly negative experiences, although there are a few exceptions where customers reported satisfactory outcomes.
Recent Reviews Mention...
“would hire again based on overall positive experience”
“I hate this service”
“would highly advise against using their services”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage is criticized for its totally unprofessional behavior, incompetence among forklift drivers and supervisors, rude customer service, lack of proper container maintenance, and overall untrained and unprofessional conduct by the crew.
Recent Reviews Mention...
“team not trained in packing and loading”
“team was organized and efficient”
“crew lacked professionalism in handling issues.”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage typically struggles to adequately address and correct mistakes, despite a few instances where they have shown a considerable effort to resolve issues.
Recent Reviews Mention...
“refunded an unexpected charge promptly”
“didn't ensure a functional ceiling on storage pod”
“refused to honor insurance claim or refund payment.”
11. Precision & Care
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage demonstrates a consistent lack of competence and attention, resulting in damaged lawns and property, showing no care for customer needs, and providing filthy containers.
Recent Reviews Mention...
“rainwater seeped in, damaging belongings”
“most protective materials were never used”
“handled my items with care”
Customer Insights
Interstate Move Duration: 10 days from 5 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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