Hilldrup

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About Hilldrup

Hilldrup is a family-owned moving company with 900 employees and ten branches located in six states. It has a location in Charlotte that has served the surrounding areas since 1999. For more than 20 years, it has been the number one choice for North Carolina families, professionals, businesses, and universities that need to move their precious belongings to another city or state. Hilldrup offers full-service moving and packing services. It specializes in residential and corporate relocations, government and military moves, and logistics services that include white-glove moving, specialized warehousing, and final-mile deliveries. Hilldrup has a secure, climate-controlled facility offering 80,000 square feet of storage. Its employees all go through rigorous training programs designed to teach them the ins and outs of being a great mover – someone who will show up on time, carry heavy items without complaints, and treat your items with respect.

Moving Services

  • Office Moving Preparations
  • Specialized rigging, packing, and crating
  • Shredding and records management
  • Personalized crates and moving materials for relocating employees
  • Packing assistance and cleaning services
  • Technology Services: Disconnect/Reconnect Technology Relocation Specialists (TRS)
  • Data center relocations
  • Office Furniture Installation Services
  • Disassembly, reconfiguration, and furniture installation
  • Repairs and readjustments of workstations

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Summarized Review of Hilldrup

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

8.63/10

Nationwide Average: 8.44/10

Comment Dots

Hilldrup appears to have received predominantly negative feedback, with customers frequently reporting damaging experiences and dissatisfaction, despite a few instances of praise for excellent service and good work.

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Recent Reviews Mention...

great work by movers

great job of packing our household effects

great experience with the service

2. Punctuality

7.44/10

Nationwide Average: 8.07/10

Comment Dots

Hilldrup has received mixed feedback, with instances of not communicating about delays and showing up late, contrasted by experiences of being right on time and exceptional punctuality from the driver.

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Recent Reviews Mention...

team was known for being late

they were timely

they arrived on time

3. Affordability

5.24/10

Nationwide Average: 7.69/10

Comment Dots

Hilldrup is perceived as significantly overpriced, with customers reporting unexpected additional charges far exceeding initial quotes.

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Recent Reviews Mention...

price was higher but worth it

Worth every penny

Little more expensive but provided value

4. Communication

7.17/10

Nationwide Average: 7.53/10

Comment Dots

Hilldrup has received mixed feedback, with some customers praising clear and timely interactions, while others report rudeness, lack of follow-up, and issues with move coordinators not being prompt or communicative.

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Recent Reviews Mention...

very efficient and courteous communication

miscommunication about packing and unloading instructions

communicated effectively

5. Stick to Prices

4.49/10

Nationwide Average: 5.99/10

Comment Dots

Hilldrup has received criticism for often charging more than their initial quotes, though there are instances where they honored their original estimates.

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Recent Reviews Mention...

No mention of price discrepancies

Paid the price quoted

Nothing we were told by their employees was honored

6. Speed

9.15/10

Nationwide Average: 8.58/10

Comment Dots

Hilldrup is perceived as quite slow, with customers noting prolonged packing times such as 7 hours to pack the truck.

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Recent Reviews Mention...

very fast in moving

Very awesome!

knocked it out in no time

7. Friendliness

9.55/10

Nationwide Average: 8.91/10

Comment Dots

Hilldrup receives mixed feedback, with some reporting a lack of cooperation despite a pleasant approach, while others find the staff to be both professional and friendly.

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Recent Reviews Mention...

they are nice and polite

crew was patient and polite

all team members were friendly

8. Will Hire Again

8.39/10

Nationwide Average: 8.18/10

Comment Dots

Hilldrup has received predominantly negative feedback, with multiple customers expressing a strong disinclination to use their services again, though a few outliers have shown high satisfaction and willingness to rehire.

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Recent Reviews Mention...

recommend this company and would hire again

recommend this company and would hire again

would not choose to use them in the future

9. Professionalism

8.83/10

Nationwide Average: 8.31/10

Comment Dots

Hilldrup has received mixed feedback with a tendency towards negative experiences, including reports of deception, unprofessional behavior, and mishandling, though there were instances of excellent performance and reasonable professionalism mentioned.

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Recent Reviews Mention...

crew was professional

unprofessional behavior regarding timeliness and packing

all men upon delivery were professional

10. Conflict Handling

3.47/10

Nationwide Average: 4.07/10

Comment Dots

Hilldrup appears to have a generally poor track record, characterized by inadequate communication, insufficient compensation for damages, ineffective claims handling, lack of responsibility, and failure to adequately address reported problems.

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Recent Reviews Mention...

resolved the issue with subcontractor efficiently

ease of filing for reimbursement was positive

Handled insurance and repairs smoothly

11. Precision & Care

6.94/10

Nationwide Average: 8.01/10

Comment Dots

Hilldrup has received predominantly negative feedback, with numerous reports of damaged goods and mishandling, despite a solitary instance of satisfactory service.

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Recent Reviews Mention...

goods were delivered safely

very careful with my belongings

items were flipped and damaged, showing lack of care

Customer Insights icon

Customer Insights

Local Move Duration: 6 hours from 6 reviews

Great Crew Members icon

Great Crew Members

Scott, Jason, Anthony, MelodieScott, Jason, Anthony were careful and polite, Melodie was efficient in communication
Scottwent above and beyond what I was expecting
Scott, Jason, Anthony, Charlespraised for efficient and professional work
Hanna,BreaYou should request Hanna and Brea for your move.
James P, Dorian, James W, Raheem, Shaunquezgreat employees working for them
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Hilldrup

Location
1325 Carrier Dr, Charlotte, NC, 28216
Phone
(704) 486-8429
Link
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