PODS Moving & Storage, also known as Portable On Demand Storage, is a pioneering company that revolutionized the moving and storage industry in 1998. Over the past 25 years, PODS has served more than 6 million customers, including 1.5 million long-distance moves. Internationally recognized, the company operates in the U.S., Canada, Australia, and the UK, with its services available in 46 U.S. states. PODS offers flexible and personalized moving solutions with built-in storage, adjustable scheduling, and the availability of multiple container sizes. Their services range from local to long-distance moving, on-site storage, packing and loading assistance, and even car shipping. For those looking for options in Charlotte, NC moving companies, they are renowned for their unique moving methods and their emphasis on customer convenience, control, and safety.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely Ship Your Vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage consistently fails to meet customer expectations, with numerous accounts of poor service, unethical practices, and unresolved issues overshadowing the few positive experiences.
Recent Reviews Mention...
“service was good overall”
“great work by movers”
“Pick up driver was awesome but overall experience poor”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage overwhelmingly disappoints with frequent delays, delivery issues, and poor scheduling, despite a few positive reports on timely communication and adherence to schedules.
Recent Reviews Mention...
“they did not follow instructions and left with the pod”
“Never received call or email, waited all day”
“they were on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is generally perceived as expensive and not cost-effective, with many customers feeling overcharged, though a few believe the service justifies the high cost.
Recent Reviews Mention...
“price was competitive”
“overcharged and price increased from quote ”
“costly”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage frequently struggles with customer service issues, including difficulties in contacting the company, poor responsiveness, and a general lack of effective communication, although there are a few instances of positive interactions.
Recent Reviews Mention...
“customer service protects the managers and drivers”
“excellent drop-off experience suggests good communication”
“extremely satisfied with customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage demonstrates a consistent failure to honor their initial quotes, often charging customers multiple times for the same service or overcharging without offering promised refunds.
Recent Reviews Mention...
“charged more than signed up for”
“Overcharged monthly for 7 months”
“quoted for smaller PODS then overcharged ”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has received complaints for significant delays, with customers still waiting 11 days after the expected time.
Recent Reviews Mention...
“took over 24 weeks for delivery”
“Moved all stuff on time”
“great speedy unloading”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage receives mixed reviews for their customer service, ranging from exceptional courtesy and professionalism to complaints about rudeness and lack of care from some employees and managers.
Recent Reviews Mention...
“the driver and manager were rude”
“driver during drop-off was professional”
“The delivery driver was phenomenal”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, with most customers expressing they would not choose to use their services again due to various dissatisfaction points, despite a few outliers with positive experiences.
Recent Reviews Mention...
“would not use this company again”
“would use the service again despite the issue”
“recommend this company and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives overwhelmingly negative feedback for unprofessional behavior, poor customer service, and refusal to allow customers to speak to managers, with a singular account of professional and courteous service.
Recent Reviews Mention...
“unprofessional behavior by the driver and manager”
“driver during drop-off was professional”
“Pick up driver was professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly fails to address and effectively solve customer issues, demonstrating a significant lack of effort in resolving disputes and compensating for inconveniences.
Recent Reviews Mention...
“claimed zero responsibility”
“no resolution offered and matter is still pending”
“did not attempt to rectify the damage”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally fails to protect and securely manage customers' possessions, leading to numerous instances of damage and dissatisfaction.
Recent Reviews Mention...
“destroyed my property”
“Mold on furniture and clothing indicates poor care of items”
“Kept our belongings dry and safe”
Customer Insights
Cost: $ 1457.00 from 15 reviews
Interstate Move Duration: 10 days from 9 reviews
Great Crew Members
| Pete | Pete Slavick was super kind and helpful |
| Antywone Miller | amazing operating the machine, very friendly |
| Mario Johnson | great maneuvering for a narrow driveway |
| Morris Johnson | went above and beyond, very friendly |
| Mavis Johnson | very helpful and knowledgeable about POD |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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