For nearly 25 years, PODS Moving & Storage has been a renowned name in the moving and storage industry. The company enjoys a strong international presence with locations across Canada, Australia, the U.K. alongside their U.S. outlets spread across 46 states and six provinces. They specialize in crafting personalized moving and storage solutions, such as portable storage containers and conveniently flexible loading/unloading services. For customers looking for additional support, PODS extends access to a connection of trusted local labor providers in Concord, NC, packing supplies, and even car shipping services. With flexibility, control, and personalized service at their core, PODS delivers an comprehensive moving experience designed around unique customer needs.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Huntersville, Kannapolis, Cornelius, Harrisburg, Davidson, MocksvilleShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Packing & Loading Assistance
- Storage OnSite
- Moving Supplies
- Store at Our Facilities
- Car Shipping
- Commercial Moving
- Contents Protection
- Athome storage service
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally receives high praise for its service efficiency, professionalism, and customer satisfaction, despite some instances of customer grievances regarding service delivery and charges.
Recent Reviews Mention...
“move went according to plan”
“charged for undelivered service and took pod away”
“Pods was very effective with the overall move”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally receives high praise for being on time and respectful of schedules, though there are notable instances of delivery and pickup failures that significantly impact customer satisfaction.
Recent Reviews Mention...
“loaders, unloaders were very timely”
“they did not show up on the scheduled date”
“company failed to deliver on the scheduled date”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with some customers finding it to offer great value and competitive pricing, while others criticize it for outrageous costs and unexpected charges.
Recent Reviews Mention...
“Great value for the service provided”
“pricing is competitive”
“Pods have outrageous pricing”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage experiences vary significantly, with many customers praising their responsiveness and clarity, while others report frustrations with professionalism, lack of responsiveness, and misinformation.
Recent Reviews Mention...
“email and text message updates as the move progressed”
“customer service protects drivers, not helpful”
“Great customer service from the beginning to the end”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has mixed feedback, with some customers appreciating the exact upfront costs and others experiencing issues with overcharging and not fulfilling agreed-upon prices.
Recent Reviews Mention...
“price upfront was exact and no headaches”
“failed to fulfill the agreed contract”
“there is no mention of price change”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage received mixed feedback, with many customers praising their fast and efficient service, while a notable few experienced significant delays in delivery.
Recent Reviews Mention...
“amazingly fast”
“delivery is 10 days late”
“efficient in delivering the POD”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for the pleasant demeanor and professionalism of their staff, despite a few reports of negative interactions.
Recent Reviews Mention...
“rude driver, manager not calling back”
“friendly”
“Pete was pleasant during the service”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has received mixed feedback, though there appears to be a significant number of customers showing strong loyalty and satisfaction, suggesting a predominantly positive inclination towards rehiring the company despite some critical opinions.
Recent Reviews Mention...
“would recommend PODS for your next move”
“would never use this company again”
“Will use PODS again if needed”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise for the professionalism and experience of their drivers and on-ground team, though there are isolated complaints regarding customer service and handling of certain situations.
Recent Reviews Mention...
“Driver's are professional”
“disinterested and indifferent customer service”
“very professional and experienced”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly fails in their customer service efforts, with numerous accounts of unresolved issues, unfulfilled promises, and a general lack of response to complaints.
Recent Reviews Mention...
“no follow-up after multiple contacts for issue resolution”
“did not rectify the situation despite the inconvenience caused”
“no explanation or help provided”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally receives praise for their careful and considerate approaches, though there are notable instances of damages such as water stains, crushed boxes, and structural damage to property.
Recent Reviews Mention...
“careful movers”
“Respectful of property, no damage mentioned”
“took extra caution to avoid an unburied fiber cable”
Customer Insights
Cost: $ 1595.00 from 4 reviews
Interstate Move Duration: 10 days from 4 reviews
Great Crew Members
| Tony | manager upheld driver's unprofessionalism |
| William Greene | driver was courteous and answered questions |
| Kerry Huthoefer | Kerry was great, friendly, and knowledgeable |
| William Greene | very pleasant to work with, great communication and professionalism |
| William J Greene | William was courteous, friendly, and efficient |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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